roaches and lizards

Staff was tremendous.

Completely disgusted with Expedia and Dreams. Our flights were cancelled one hour before departure. This has been a nightmare trying to get a refund from Dreams. Expedia communicated they were handling the issue and after repeated auto generated emails we are still waiting on a $2,000 refund. The worse travel service.

Great great property!!! Loved everything about it. But do not i repeat , DO NOT BOOK THIS THRU EXPEDIA. they cost me extra extra extra dollars because they didn’t let dreams Macao know that I had children and not infants. So when I got there I had to pay for my children’s stay even though I was told I already had.

A very nice Hotel and staff

Property I can say is average compared with others I have been to , check in was not pleasant not because the staff member but the hotel did not available the room that I paid for , they were offering to sleep in a different one for the 1st night and then move to the one I reserved next day, I have two kids which that option would it be so inconvenient for me, after 30 min back and forth my room was available , that was kind of weird though, first was not available and then suddenly it was. The buffet did not have variety of food a lot of vegetables , 4 types of fruits only and a lot of salads, for the kids every day they got to offer the same food, dessert was not that great, meat not a lot only fish and chicken , the towels were not clean at all they look yellow , instead of look white and clean. The main pool was open until 8 pm however the bar closes at 6pm, they should close the bar at the same time they close the pool at. I was in the proffered club and I did not feel at all the difference between me and other people , anybody can go to any pool even though when they are not preferred. The common areas and landscaping were clean and nice take care off, the trim itself needs better cleaning services.

Property was OK. Staff was average food was average.

Good selection of all inclusive restaurants with great food. Rooms and surrounding gardens we well looked after. Hotel were very amazing, friendly and helpful. Especially Ruth and entertainment team Aka Victor, Bieber, Baby Face and Michael Jordan.