Nice location near train station. Breakfast was nice,

During a recent road trip round Germany we booked a few hotels via Hotels.com using exactly the same search criteria just changing the date and location, all the others were perfect and we had no complaints but upon arrival at the Holiday Inn Mannheim we were told there was no onsite parking which we had selected as part of our search on Hotels.com, which whilst annoying wouldn’t have made me write a negative review (which I have never done before) However when we got to our room, which we had booked for 2 adults and a 7 year old child, there was only a double bed and no extra bed for our daughter. So I went downstairs to reception and politely asked where the extra child bed was, only to be told by the least hotel receptionist that I would have to pay extra for a bed that I had already booked and paid for. I did explain this but there was no moving her and she told me that if we didn’t want to pay the extra money (which I didn’t out of principle) we should just all sleep in the same bed…. A double bed with two single duvets and a seven year old who spent most of the night sleeping across the bed. Needless to say we didn’t sleep much that night and we decided we would get away early. Which was quite lucky as we had a knock on the door at 8.45 from the cleaner the next morning to ask what time we were leaving (check out was midday). We loved Germany but definitely wouldn’t stay here.

We enjoyed our stay here. The room was clean and spacious. The staff was kind and very helpful. Onsite restaurant is good and loads of other restaurants are nearby. Location is next to the Mannheim HBF train station and local trains. Would recommend this hotel to others and stay again.

Firstly, it could not have been easier to get to the hotel from the train. We had large suitcases and there were no stairs to negotiate and the entrance to the hotel was around 100 m from the station exit. The immediate surroundings were clean and quiet. The check-in process was very efficient and friendly. The room was spotless and looked brand new. It was a very typical room layout for Holiday Inn. The bathroom had a large walk-in shower, which provided lashings of hot water with good water pressure. The usual coffee, tea and bottled water were also available in the hotel. We were within easy walking distance of the Art Museum, Christmas Market and city shopping.

Nice hotel very close to the train station and grocery store. They let you drop off the suitcase then you come before check in. Will stay there again.

The stay was great!

We loved staying here. All of the staff were friendly & helpful, especially Yagmur. Thankyou very much. Great area to easily walk everywhere, to the Rhine River & town centre. Great breakfast too. Clean & we’d come back again. Thankyou

Nice rooms and good breakfast. Easy walk to the train station.

nice place

Easy, convenient access - by rail or car. Very nice new hotel. Good breakfast.

Great

Clean, modern, comfortable and right next to the train station.

Arrived late but the staff were extremely helpful and even kept the kitchen open late so we could eat. Lovely clean rooms with very comfortable beds. Very convenient for train station.

Really clean and the bed was amazing I wish there were smaller pillows but this hotel is really one of the best I've been to.

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Pleasant stay...

great hotel

Perfect!

Staff at front desk was pleasant and helpful. Easy access to train station.clean quiet rooms.

No fridge in rooms. No good tv Channels

Brand new hotel, perfect.

Great location 5 minutes walk from train station. Brand new building. Spacious room. Excellent internet connection. Restaurant still needs to get up to speed with everything. Can’t pay with and I had to do it. Is reception