Ok

A charming hotel that has a lot of old-world charm. Rooms are nicely appointed and the bedding/beds are comfortable. The Manager and front desk staff are pleasant and professional. The hotel is centally located on a main street close to the old town, a variety of restaurants, as well as museums.

Perfect place to stay

Bad experience. Not recommendable.

The help I received at the reception desk was truly amazing on 19/05/24 (morning shift). 2 fantastic people made all the difference to my stay, going well beyond to help me out with my luggages and to get at the airport on time. Thank you so much, you both deserve 5stars for kindness and everything you did to help. I genuinely enjoyed and appreciate everything Casa Capsa had to offer!

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

This hotel still has atmosphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.

Vintage decor. Cozy, warm and welcoming atmosphere.

Classy

This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places. The front desk was helpful. The breakfast was minimal as there seemed to be very few guests in the hotel.

I love that this is in the heart of Old Bucharest. Everything is within walking distance.

Locatin

Very poor service to almost none almost no wi fi

A very grand building, in a convenient location, but the grandeur felt rather faded. Evocative period feel, but disappointing that there were so few guests - not the fault of the hotel, but more guests would have helped the atmosphere.

Beautiful old world architecture. Shower door needs replacing.

This hotel is right in the middle of Old town, close to a lot of historically important locations in Bucharest.

Everything was perfect

Very nice stay

Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.

Thank you !

Dirty room, dirty towels and floor

The hotel was at a very central location. It was a nice historical building. Room decoration was very good and comfortable. However, although the breakfast must have been open buffet, just they put a very poor breakfast plate in front of us. It was terrible. So I demanded a refund for breakfast. They told me to write an email about this. I will write and email to the hotel management. But I am not sure if the refund will be done.

PERFECT LOCATION, BIG ROOM, KIND STAFF, GOOD ROOM AMENITIES

Great location, super clean, great opportunity to see a lovely old, well reconditioned building. Cons: Heating system was broken- no Air Conditioner or window opening available, we were absolutely sweltering hot in the room, and I am not kidding. I would not come again if that were the case. The bakery cafe was amazing.

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The party at the restaurant was a bit on the loud side

Staff not very friendly Absolutely disgusting breakfast.

Wonderful grand old hotel, elegantly furnished, quiet, brilliantly situated so easy to walk to all the tourist areas of Bucharest.

Location is spot on but 5 star rating i think is not justified.

Old-fashioned grand splendor in an excellent location for a great price— maintenance is a little rough around the edges and breakfast isn’t included, but one can’t have everything

Excellent location!

I liked the historical elegance of the interior of the hotel and rooms. Made me feel like I was in the 18th century but with ALL of the 21st century comforts.