Worst property. Had to leave a day before. Sent email to property for refund.

Everything and the entire staff was awesome and friendly

Nasty hotel room I can’t believe it was roaches in every room every bathroom and kitchen! I went back to Massanutten Resort front desk and even tho I booked through hotels.com they still compensated me and my family by upgrading my two bedroom condo to Eagles Trace and it was soo soo but THIS HOTEL ROOM IS TRASH DONT BOOK! I wish I took pictures to prove and post it!

Great place to begin hold family

The hot tub did do work fire place was complicated and romote needs batteries but it was beautiful

It was a nice view

After we finished the check-in, they bombarded us with free offers from the resort. We repeatedly asked them if there was any reciprocation to these offers, and will we lose money, but they said no it's completely optional. So we decided to choose the tour offer where we would need to tour the property for two hours and in return they would give us a deposit and they said it's optional. Next morning they called us to schedule the tour and I said we couldn't do the tour because of a time shortage. The receptionist replied in a hurried way that I would lose the 50$ deposit. I was shell-shocked as they never explained to me I would lose anything and they mentioned it was optional. During checkout, I reached out to them and they showed me the asterisk in the offer card that if I failed to do the tour the deposit would be lost. Most people won't bother to read all the bullet points and the asterisks in the contract when they are just tired and ready to go to the room, so they ask questions like we did to make sure there's no catch. However, they never mentioned the catch. I just think they could have been more professional. it is unacceptable that they can go that low to get people.

Overall stay was good and we'd go back to another property type. The Shenandoah Villa unit we stayed in had a broken gas fireplace (which they fixed an hour before checkout). The large whirlpool tub was a disappointment. A centipede came out when the jets were started and after running it, there was foul smell that rendered the tub unusable. The smell was so bad!

We booked a couple nights here because we saw the picture of the pool and we thought it would be a great spot for our family. The pool pictured is not a pool as labeled. It is a water park that costs $55 per person. We got a call and they asked us to come on a time share tour. I was told it would last two hours and we would receive breakfast and 4 water park tickets. The “tour” started at 8am and we did not get out of there until 12:30pm. 4.5 hours later. We saw a unit but that was it. When we got back to our room 2.5 hours after checkout we were locked out of our room. We drove 10 minutes each way back to the front desk to get our keys reactivated only to still be locked out of our room. We had to call security to help us get our stuff out of the room. By this time it was 2 pm. The kids only had a couple hours to play in the water park before we had to leave. If you love time shares and pools that close at 7 pm (it reads 10pm on this site) then this is your place.

Nice place but bed and furniture needs updates.

There are 70 steps to get into your condo. That’s a lot when you have luggage and need to climb a hill to get into your unit. The steps are so old they are collapsing. The unit is very outdated, has a mildew smell. The pictures are deceiving. Nothing compared to what this place actually looks like. The sheets had mud on them. All the amenities were either closed or not functioning.

Hard sell time share suites mixed in with condo rentals. Misleading and pushy

I wasn’t aware until I arrived that there was an adjoining door to the rest of the house. It totally caught me off guard. I could also smell the people in the other part of the house smoking marijuana. However upon notifying the main office, they were able to switch me to a different house.

Check in and check out were easy. Rooms were in good condition and spacious. Kitchen was well-equipped.

Excellent services easy check in and very clean

We love the spacious of the rooms We had booked three condos AB and C the owls on the stoves did not work Remote controls did not work the rooms did not appear to be clean we had a group of 12 spending time with our family made it worthwhile

Not up to my standards. The first room they gave me was old, outdated and the tub with the jets was the worst. I turned the jets on and the unit smelled like something died in it. After speaking to two different ppl at the front desk my family and I was moved. This unit was not cleaned properly. There was a bowl with mode in the refrigerator, ants, refrigerator wasn’t working properly. I rate my overall stay at a 0

The villas need to be updated. Mattress was uncomfortable. Sofa bed was HORRIBLE with nothing but a thin layer of sheet between the springs and the top. At least provide a thick mattress cover to protect against the springs! No coffee in the room. Room service was unresponsive to request. Not coming back.

There was an inch and half gap on the front door. The people above us were so loud, it sounded like they were moving furniture.

The place was okay. I did not receive the room I requested. I asked for a room with a queen and 2 twins and instead got 2 queen beds. This caused one of my children to sleep on the couch. The check in process was extremely too long. They should have had more people working knowing the amount of people checking in. The internet barely worked in the home. There was snow on the stairs coming down that was not treated until the following morning. I just recently had surgery on my knee and this made getting down to the house in the dark very difficult.

For the price it was great for me and the kids, you get what you pay for.

For the price it was great for me and the kids, you get what you pay for.

Pictures were a little misleading. Condo met our overall needs.

Pictures were a little misleading. Condo met our overall needs.

I liked the big bathrooms. The propane fireplace pilot light appeared to give off a weird smell as if it was not burning correctly. It appeared the smoke detectors were not combination smoke and CO detectors, which if that is the case is alarming since a propane gas fireplace is present.

I liked the big bathrooms. The propane fireplace pilot light appeared to give off a weird smell as if it was not burning correctly. It appeared the smoke detectors were not combination smoke and CO detectors, which if that is the case is alarming since a propane gas fireplace is present.

Great view from our multiple balconies. Lots of activities for visitors . Condos are a little dated . The steps are poorly light going to the condo.

The property we stayed at (Shenandoah Villas) was clean and spacious). We had a 2BD/2BA for our family of 4 and everyone had space to stretch out and move around. It's helpful to have all of the kitchen amenities you need to prepare meals. And the drive to get to other parts of the property is pretty easy. Plenty of parking was available around the property as well.

Close to skiing. Did not match picture. It was more of a hotel room instead of its own unit.

Close to skiing. Did not match picture. It was more of a hotel room instead of its own unit.

Great location real big resort. Condo was awesome huge jetted tubs in every bathroom. Real nice vibes

Great location real big resort. Condo was awesome huge jetted tubs in every bathroom. Real nice vibes