We booked the hotel to visit our daughter who is starting University very shortly. Historically we had been to many Hilton’s as my husband used to travel for work but no longer does. The hotel was modern, light, clean and the rooms spacious. However, we brought our well behaved dog as the hotel said it was pet friendly, this is not really the case. Yes, you can have your pet in your room but you cannot bring them into the restaurant and you also cannot leave them in the room while you eat. Therefore, unless you want to eat in staggered stages, don’t bring your dog. The breakfast was a little basic, but it had all the standard food. If you disabled and cannot walk v far, there no disabled parking outside the hotel it’s across a busy crossing, across the road. I had sent a message asking where the parking was but received no reply, so rang at the drop off point. You had to walk down 4/5 steps and along to get to reception. I could manage this but not everyone would be able too. As a mention the pillows were awful, nearly flat had to use a towel underneath to give them any height. Overall for one night it was fine like an airport hotel but it didn’t really give off a vibe that would mean I would stay longer

Convenient for our trip to Alton towers, unfortunately after the first night our bedroom wasn’t made, no clean towels or linen despite leaving the note to state we wanted our room made. We had to ask for new towels after getting back around midnight. Also, car park is extremely narrow and tight, would recommend parking in the private paid one next door.

Nice hotel

Great hotel

Lovely and clean hotel. Great location and good parking as well. Would definitely stay here again.

Very nice, clean and friendly. Good value.

Beautiful hotel with friendly staff. Will be staying there again. Its an oasis in a sad town centre

Amazing room ! But bloody awful wings from the starter menu, overcooked and no chicken on them

Comfortable hotel very clean . Restaurant onsite was good but overwhelmed with big group. Management seemed a bit inflexible. Instructions for parking on arrival could be clearer to avoid inconvenient round trip . Parking just across road was ok

It's great that the hotel is 6mins away from the Museum & Art Gallery.

Room was clean, good air conditioning. Breakfast wasn't so good no vegetarian options, only two serving many guests which make it difficult to cover all requirements like cutlery

Directions to parking (" on the opposite side of the road") were misleading as the access is, in fact, from a blocked off side street whose entrance was some several hundred meters away and not clearly signposted. . Full 15 mins wait to check in; only one staff member on duty; visit was on a bank holiday. Could not operate A/C in room resulting in a very disturbed night's sleep in an overhot room; no alternative natural ventilation available. Breakfast; highly unsatisfactory. (Even the girl at checkout said without prompting that it was "totally chaotic").At 09.00 the restaurant was badly overcrowded with people eating (and leaving a mess) all through the reception area. One of the coffee machines had run out of milk, mugs ran out twice, no cutlery/crockery available, self serving area dirty, yoghurt and fruit dishes empty, floor of restaurant dirty, obvious shortage of staff to refill/replace items/clean up between diners. (When challenged, the general manager did apologise for staff shortage and was himself very helpful and apologetic). Further long wait to checkout at about 10.00hrs. Again only one MoS on front desk. Although the individual MsoS were friendly and polite, that could not hide the fact that they were barely able to cope due (apparently) to staff shortages. These facts and the "chaotic" breakfast and dirty, noisy, restaurant area all amounted to a most unsatisfactory visit. I could not recommend this hotel to anybody.

Great hotel, big and clean

Parking was difficult to find unless you have been there. Lack of bath tub. Water splashing outside when taking a shower. Aircon not cold enough. Flaws were compensated by staff from reception, cleaner, cook and dining staff. Very accommodating.

Nice clean and modern hotel with a good spread for breakfast.

I am writing to provide feedback on my recent stay at your hotel. Unfortunately, my experience was not up to the standards I had expected, and I feel it is important to bring this to your attention. I stayed for one night with my family, and during our stay, we encountered a significant issue with the room. Specifically, none of the electrical sockets in our room were functioning. This meant that we were unable to charge our mobile phones and laptop or use essential items like the hairdryer, which are basic needs during a hotel stay. I reported this issue twice via room service and even went to the reception around 11:00 PM to seek assistance. Despite my efforts, the customer service team repeatedly assured me that someone would come to the room to resolve the issue, but no one ever arrived. This situation was highly disappointing and caused a great deal of inconvenience for my family and me. As paying guests, we expect basic amenities like functioning electrical sockets to be in working order, and we were let down by the lack of response from your staff. I hope you take this feedback seriously and ensure that such issues are addressed promptly in the future. I would appreciate it if you could look into this matter and provide some form of resolution or compensation , thanks

Great hotel and excellent room, big and nice and clean. We found it very difficult to find the car park but not problems thereafter. Would stay here again.

Car park not free and not next to the hotel. No concierge which makes you to struggle taking your luggage to your room. Room is quite and clean. Room size is good and comfortable.

Lovely hotel. Great restaurant and bar with lovely, friendly staff.

Lovely hotel, great location and amazing food.

Clean and modern, have no clue why we had to pay for the car park when it’s the hotels own. Couldn’t order any lunch as we were told it was out of lunch time when the board behind literally said otherwise.

Everything was as good as we expected

Being terrorised by a homeless person outside of the property. Obviously not a new thing for staff … as their nonchalant attitude did not help matters. Front desk receptionist was rude and unhelpful. Restaurant staff were amazing as was the food!

Excellent hotel with great facilities. Lovely comfortable room and good location. Perfect for what we needed. Only slight downside was the check in person wasn’t very welcoming or friendly

Nice place quiet clean delicious food nice staff especially Marcel very helpful in booking . I do recommend this hotel

Very clean good sized room and hotel quiet. We were allowed to check in early as we had a wedding to go to..very accommodating

Very convenient for us as we wanted to be in centre of Hanley. Short walk to bus station.

Just brilliant

The room was clean, very nice. Reception was problem. I had returned from the theatre and was waiting for my room key, when I saw a working dog defecate in the lobby ! The hotel staff did absolutely nothing about it, didn’t even say a word to the owner. The owner was fairly quick to pick it up. I expected the staff to at least disinfect the area but they didn’t, horrendous!

Nice new hotel with clean rooms. The air conditioning did not work in our room, we reported it and ask for it to be repaired. This never happened. Checkin was slow due to a lack of staff, dinner service was slow due to a lack of staff and the staff that were working appeared to have no knowledge of the menu or wine list. Many things on the menu were not available but the waitress did not know this, so had to reorder twice. Breakfast was ok, self service buffet with limited options

Very enjoyable

We didn't really do much in the surrounding area so we have no idea if this was near anything. It was annoying to have to park over the road and lug our cases from the carpark across from the hotel. The restaurant was booked up as there was a coach party staying, so we could not get dinner until after 8pm. Breakfast was good, hotel was nice, staff were nice. Would probably stay again if in the area.