Clean and convenient but very basic. You are forced to join a Hilton membership program to get internet which is ridiculous in this day and age.

Overall an awesome stay, clean, quiet, and friendly helpful staff. We will definitely stay again.

We always stay here when visiting Albany. It’s a great hotel. Love the bathroom and get a room overlooking the water. Great location walking distance to restaurants and cafe. Do not look anywhere else

Good location and service

Great place to stay

Great hotel good facilities. The buffet breakfast was not at the standard I was expecting for a Hilton hotel. Most food options had run out and were not replaced even though there was still one hour left for breakfast. When I asked for fruit and vegetables for the juicer I had to wait 20minutes and ask again before it was produced. I asked for more cheese to replace the cheese board and tiny 1cm cubes of cheese were brought out. Service was reluctant.

Great location , reasonably quite and low key which suited us.

After looking at the exterior of the building, I was pleasantly surprised how good it is inside

Room was well cleaned and in very good condition

The property was excellent and very convenient

Booked with breakfast, knowing we wouldn't be there on first morning for breakfast because walking Bluff Knoll. When we checked in we told the Staff this before paying. They told me to speak to management for the first day breakfast refund. We paid. On checkout spoke to desk, no management on shift for 2 more days, Women at desk was very negative about helping sort the issue. And kept telling us what to do in the future, next time. She wasnt management and was having a power trip. I had to ask for an email, so we would sort it out with management. Breakfast is about $30 per person. $60. If management are not in, What is your procedure when dealing with these kind of issues? Piss poor effort for $440 a night. Also sort out your breakfast bar, it's the same at Double Tree in Perth. Where are we suppose to put the lids on the hot food? Get a member of your staff to line up and fill a plate, it's a bit 2 star. Do better you lot.

The service was fine, the breakfast has a great selection. The king size bed could have done with a king sized doona instead of a queen, didn’t fit properly as was a little cold.

Terrible check in experience. Desk staff didn't greet (or acknowledge my hello) on arrival, had to ask the friendly bar staff to assist.When the desk staff did see we were trying to check in, I was presented with sign up to Hilton rewards form. Room wasn't clean. Hair in bathroom linen and coffee stains on tables. It is a nice hotel, with excellent fittings and offers a good location however a Hilton it is not. Check out and late night staff were excellent in their service and the checkout process quick and well managed. I would try them again to the future, hopefully they will have corrected these issues.

Friendly staff

Nice room, clean with nice views

Lovely and clean rooms, would happily stay again.

All good

We were served by Sarah and her customer services was excellent.

clean, new modern rooms good views friendly staff

Fantastic spot next door to Due South, clean and super comfortable beds. Customer service immaculate.

Staff was amazing, chef was rude, unprofessional, unorganised and the food let the whole experience down. On the Friday we waited over an hour for our food and then got the order wrong. The chef was extremely rude to the wait staff and all was on clear display. Our friends waited longer just to receive burnt fish that was not eatable. The following morning I ordered some fried eggs and the chef said in a rude manner sit down and I’ll tell you when it’s done. He lacked enthusiasm and moved in a lazy manner which clear showed in his lack of being able to produce food at an eatable standard matching the cost. The kitchen hand was very friendly and polite. This was a shame as this could have been a great Easter break for us. BTW your coffee machine and toaster could do with a service. But I must state the wait staff were amazing and very apologetic. They were hard working and polite. On the Friday most people waiting for the food all had the same to say about the rude chef. Dinner and a show. Your hotel has potential if you had a chef who knew how to prioritise, and behave in a better manner but definitely knew how to cook.

Great location at the end of the world.

Really enjoyed our stay, will be back. Would definitely be awesome if there was a pool

Well located.

Too far from the shopping centre. Very clean property and probably the best option in Albany.

the area around was nice a clean and peaceful

Location, cleanliness and efficiency of staff.

Nice room but a bit boxy… lovely views from windows but staff seemed untrained.

The guy that checked us in was useless! And not welcoming at all!

great menu in resturant

Prime Location Great Service

I had seen the Hilton Albany when it was new last summer and was impressed by the amenity, location and staff so it was a good choice for my recent stay. First impressions were correct. Very comfortable, modern minimalist, attention to detail, very quiet room, with all the provisions for an excellent stay.