Excellent! Just the room was not so clean...I had to clean by myself with a Cleaning paper. Other things have been excellent

Check out took nearly one hour. Hotel Manager wanted us to pay the Full price again, even that we payed it via Expedia beforehand.

Great place to stay

Ok

Very good buffet breakfast, excelent customer service, perfect location, just found the bed sheet not perfectly clean so we change room.

Lovely modern rooms - great location and lovely spa products provided! Would highly recommend!!

Very comfortable room, great for a family with a double and good size sofa bed. Nice location, good value but bad WiFi signal.

Going by the pictures and reviews I was expecting a high end hotel and comfortable stay. We booked a suite. There was no car park, and no car park nearby. We were put in a ‘suite’ outside where you had to walk over a wobbly loose paving stone and up stairs in a courtyard that could only resemble an American outside motel which for the whole afternoon was used to house trolleys full of linen. It was quite unsightly and should have been hidden. Inside the room was tiny, very dark, 3 of the lightbulbs were out, so difficult to see and when I went to speak to reception there was no one around. So really not impressed with the Customer Service either. The bathroom and toilet were very small. The bed was tiny, all in all, without going on too much the photos make this hotel look so so much more swish than it actually is. Most of the town was shut by 7pm so we had no choice but to spend the evening in the room, where the sofa was beyond uncomfortable. After checking in at 4pm we never saw anyone on reception again despite trying to talk with them about the issues we had about the room. We left early the following morning and still saw no one, so very disappointed with our stay and we will never recommend to anyone or come again

Wonderful! Amazing service!

It was a good stay, the hotel is clean and staff at front desk are friendly. Perfect for wandering in the old town, close to restaurants and shops. The only difficulty is that the hotel does not have its own parking so you have to hunt a space down.

Arrived and after attempting to get AC to work in room was told it was out throughout the building. Offered key to open windows that were conveniently located above the entrance and a busy street. Amazing that the AC worked in the breakfast area and across the hall. Requested room change but since we booked with "Expedia" they did not want to accomodate AT ALL. Kept mentioing that throughout stay. If you don't want people to book on hotels.com ( which I used) don't offer lodging on site (pretty simple)!! Ask for fan- don't have fans! If you are AMERICAN avoid this place- Unfriendly and have no idea about what accomodating guests mean!! We paid 200+ Euros to stay at this location per night and NO AC- NO Free parking (see end comments) and charged 17.00 Euros for breakfast!

This hotel is in a perfect town for visiting Alsace. Staff were friendly and easily helpful. Our room with 2 twin beds was quite small. Having access to a jacuzzi and sauna was a plus.

Betyder god. Would have liked the bed to be more soft. Loved the breakfast.

Staff very helpful, all clean and stylish, rooms at the back lack a lift. Free parking about 50 yards away in the 'Jardin' car park.

Tiny rooms No microwave No fridge No parking Not kids friendly

Book this place for the location! Really at the entrance to Ribeauville, very easy to walk around at night or day, or to visit other places. The room was small but adequate. Bathroom was neat. The floors creaked a bit but we’re from the Netherlands so didn’t feel unusual. The hotel staff were really helpful with finding places to eat and getting a taxi to go around. Overall nice stay.Improvements could be adding a bottle of water to the room, also some freshening scent.

Book this place for the location! Really at the entrance to Ribeauville, very easy to walk around at night or day, or to visit other places. The room was small but adequate. Bathroom was neat. The floors creaked a bit but we’re from the Netherlands so didn’t feel unusual. The hotel staff were really helpful with finding places to eat and getting a taxi to go around. Overall nice stay. Improvements could be adding a bottle of water to the room, also some freshening scent.

This is an absolute wonderful place to stay. The hotel was recently renovated, and it clearly shows. Free (and paid) public parking is very close-by. The breakfast buffet was excellent. The only downside was our room. They put 3 of us in a room that barely fit 2 people (the 3rd bed was probably a "couch" but was already made up for us), but it was tolerable with small bags. However, the bathroom was not what we were expecting. The room was on the top floor with a slanted roof, and they put the (very deep) bath tub right under the slant, so you could not stand up in the tub and use it as shower. Because the ceiling slant was so low, you could not really get comfortable while bathing. I'm sure the room without a slanted ceiling had more conventional tub/showers. Something to ask about if you plan to stay here. Otherwise, the place is fantastic and the folks who work there are very friendly.