Hotel.com rate was higher than the Hilton rate however this was discovered after booking so no changes could be made I booked The presidential suite because it was my daughter’s birthday and we planned to have some of her friends from Portland join us for cocktails in the room For the price of the room, I was very disappointed overall. cleanliness was less than average and the room appeared dated, the couch was worn and pilled and the pillows were old and stained. The rug was also stained. Nothing looked as I expected. The decor is tired. Same with the towels and the robes, old and worn. maybe that’s not a big deal to others but it is to me. My expectations are simple, friendly, clean and comfortable. The room had plumbing problems on the first day we arrived. They said they fixed it so we carried on thinking it was fixed; however, it was not. The tub wouldn't drain, water was bubbling up through both sinks and the toilet almost overflowed. We heard excellent things about the rooftop bar, Luna so we took a chance on Saturday night and had a reservation for five. The bartender was clearly annoyed to wait on us. We tried to chat about the food recommendations however she said she hadn’t eaten there in a long time. Then at 1059 the lights came on and we were told to leave. no request for a last call drink or “we’re closing soon” just on time to get out. During check out, They compensated my valet parking which totaled $80. Needless to say, we won’t go back

Staff was awesome, property was in excellent condition, check in and out couldn't have been easier. Had a little trouble with the light switches in the room, but may have been operator error.

Everyone was exceptionally great. The room was an inviting experience. The room and bathroom was fantastic and very clean. The beds were like sleeping on a bed of clouds. I was so impressed with everything that I will come back again and again. I have had a wonderful time with the staff from the afternoon straight up to the time we got back to the hotel. We had a few great laughs with the staff and we enjoyed ourselves immensely. The staff from the afternoon to the evening were awesome. It felt like we were great friends .

Amazing room! All the staff were terrific. Top notch service. I highly recommend.

New , comfortable , clean. Staff super gentle and professional. Great stay !

The hotel was located in a very convenient location for shopping and restaurants as well as the piers. We could walk to most things we wanted to see and do. The room was clean and comfortable. The look was very modern and fresh. Our room did not have much of a view (facing out the side of the hotel (not toward the harbor or the downtown area). The A/C did not work our first day there. Fortunately it was October but the evening sun did shine in and heat up our room. It was not repaired until our second day. Also, the water and ice machine on our floor did not work the entirety of our stay (3 nights) and had to go to a different floof for that service. The only self parking is a public lot next to the hotel which was a little pricey ($50 per night).

The hotel is beautiful and the location was great. The room was very comfortable and clean. I was bit disappointed with the staff at the rooftop bar. We saw an open spot on the outside corner and asked to be seated there. The hostess told us that they only sit large parties there. So that sat our party of four inside. Ten minutes later they sat three young girls the spot we requested. We had multiple drinks and appetizers, while the girls ordered two drinks between three of them. No other guests joined them. Not happy with this service

Clean, comfortable hotel. Very nice rooms and comfortable beds. Close to many attractions on the Harbour. Had lunch at restaurant. The burger and bacon, egg and cheese were delicious. Would recommend.