Finding the lobby is a challenge. Parking is only available in a garage which requires you to pay through a third party app. WiFi is only free if you sign up for their proprietary online info grab. And cell service is spotty inside the building. Breakfast isn’t included either.

I was in Temecula to meet up with family for an overnight stay

Trip to visit with family

Manager and front desk employees are terrible

The experience was very unpleasant and slightly insulting. There was urine and throw up along and around our toilet when we arrived. We then asked if someone could come clean it up which never happened so I had to do it . Then we went to order room service . After calling and trying to get in touch with them we then had to go down to the front desk and were told it was open . So we went to order and were told it was closed but people were at the bar ordering and eating. Mind you it’s a half hr before they are supposed to be closed . They finally let us order but only certain items so the chef doesn’t have to cook. From there we were told by the the bartender that we were lucky to get any food . After we ordered I let the bartender know our room number and charge it to the room . She said no and that we had to pay her . We were a bit confused and slightly embarrassed that we were spoken to like that in front of other guests. We were hungry and tired from a long drive so we went to the room to grab a money . I have never heard of that before and was able to charge everything to the room any other time which leads me to believe that this bartender was stealing or doing something inappropriate. The next day we ask for housekeeping to come clean the room and they only made the bed . No new towels , no shampoo for two days even though we asked multiple times . All of our dishes and trash were left throughout the room . We washed the towels and paid for it. There is a lot more.

Broken toilet seat; couldn’t get the coffee maker working,

Nice and clean.. great for the price

Found a COCKROACH in room, and multiple staff members did nothing when I complained, didn't even give me an apology or offer to move me to another room. I complained for the 3rd time as I was checking out when I was leaving and the General Manager gave me a $100 off of my bill. I appreciated this gesture and I accepted it at the time because I was in a hurry, but honestly he should have at least given me one full night free. If that staff had initiatially acknowledged how gross it is to find a cockroach in your hotel room, i honestly would not have even thought to ask for a refund, but I'm more frustrated with the staff response than the bug!