Great place to stay

Everything was perfect

It was OK. I wasn’t too crazy about what it looked on the outside. Overall, the inside of the building was nice and clean. The rooms were nice and clean as well.

Great service and no issues overall.

The staff cared about the quality of or stay and was eager to help in any way. The room was spotless!

Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.

It was wonderful and I loved the room color as well as the jetted tub!

Clean, quiet and comfortable!

Great location by Santana Row

Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast

Beds were quite uncomfortable and the pillows were very elevated. The room we paid for we didn’t get unfortunately and when we brought it up to the manager onsite he mentioned all the other rooms were booked but accommodated us the next day. There were cobwebs in the room. On our last night, someone walked into our room while we’d were sleeping. It was an unfortunate experience. The plus side was the breakfast and LED lighting I during the second night.

Thanks for a great stay

The hotel and staff were overall very nice! The bathroom was awkward in layout and the shower head really ruined the overall stay. The shower head doesn’t maintain a consistent temperature and none of the settings spray normally. It spits everywhere. Definitely not good enough to wash your hair. If that was fixed it would be 5/5

Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.

Ok

I was charged 2 times for 1 night

Supper clean, quiet, & comfy!

The absolute best customer service of any hotel any where! My suite was very large, but ask for a room away from main road if you need quiet. Excellent breakfast. Good value. I will be back.

Virtual check in

The location was perfect for us, within walking distance to Santana Row, Winchester House and shopping. The staff were friendly and helpful. There were a few minor housekeeping issues, but nothing of great concern.

Rooms are clean. Not a great neighborhood, not much to do and not seems like a walk friendly neighborhood.

People's reviews are all over the place. It is an average hotel (Best Western)with amenities that compliment. The price is right, it is convenient and overall it is comfortable. You want style and grace, you need to go pay top dollar else where.

clean

Great location and very clean

The shower water never really got hot. It was like a Luke warm.

Stayed at this hotel for years, even through the ownership change. Never had any real issues other than the jetted tubs not working properly once in a while. Stayed 1 night recently to beat the heat and it was a calamity. Didn’t so much mind checking via camera at the kiosk, but the AC was off throughout the building it seemed. It was definitely off on the 3rd floor. Then the AC in the room was so weak, we still suffered. We complained and someone came to check it out, but we were ultimately told to just “wait it out”. It didn’t get better. Having the AC off when it’s triple digits outside just seems diabolical to me. I have always enjoyed the free breakfast in the past, but this time it seemed like a secondary thought. Just sausage, no eggs. Warm juice and a lackluster selection of breads. The lack of effort was giving definite penny pinch vibes. We used to really love this hotel, but this last trip was definitely a bust…and truly our last trip. We had a good run.

Great place

It was a good night stay at the Row

The manager Kuma was accommodating ! He answers questions with glee

Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.

Value to price ratio is high

Less quiet during the night time, slapping doors too much moving upstairs