Muy cómodo

Estuve a gusto

Nice staff, clean, with breakfast and offers airport shuttle.

El transfer al aeropuerto

El check-in, el desayuno y la piscina

I liked the free drink and enclose to airport

N/a

breakfast was ok. staff very kind.

same hot food each day, better choices would have been nice. I was very frustrated when I arrived around 7am to find that they had canceled my reservation. the gal was kinda rude when I told her I reserved Thursday night due to my flight landing about 5am, so we'd be able to getbthe kids to bed. She wasn't budging even when I told her I stated in the reservation the time of arrival and that I had communicated with them. She stated that even though I had a confirmation number, it wasn't pd for so not guaranteed. I told her my reservation was pay on arrival. It was only when I handed her my phone and told her to read the messages between me and staff and showed that staff stated my arrival time was not a problem, that there would be someone there 24/7 and they'd be waiting for us. After reading my messages, she finally gave us rooms. All this crap while standing there with our luggage, no sleep and 3 kids.....very unhappy, ruined my first experience in Mexico. I utilized booking.com and, what she didn't know is that I'm a very successful travel agent of 10+yrs and one of the purposes of choosing this location for my family travel was to see if it would be a good location for a clients wedding guests. If it would be a place I could block 20 rooms.

Ubicación

Todo en orden

La ubicación es excelente

Love the rooms and toiletries

In the morning at breakfast, having one staff member behind the counter doing eggs and serving is not great. Seems to happen quite a bit even though there are plenty of staff wandering around cleaning/ clearing tables etc. I have stayed in the hotel several times, and will most definitely be staying again but this is the only aspect i think needs improving. Queues tend to form quickly at breakfast time!

The staff were incredible. The shuttle to and from the airport was a godsend. Warning though, you will need to call the hotel from the airport to let them know you would like a ride to their hotel.

El hotel está excelente para cuando viajas por avión

El trato del personal, la ubicación, el desayuno y el transporte al aeropuerto.

Close to guadalajara airport with free shuttle. Would stay again.

I was on the second floor and could hear music from bar area, it wasn't loud and it didn't affect my sleeping, but for someone else it might. A higher floor would be better for me personally for less noise.

Muy buenas instalaciones con estacionamiento y hay un encargado de revisar en cual alquiler momento quien entra y sala del mismo, la hospitalidad del personal de recepción , al hacer check in recibes bebida de cortesía para el bar y ticket para el desayuno (no pude probarlo pues salí muy temprano) , la habitación cuenta con cafetera e insumos para este, se descansa muy bien habitación limpia buen tamaño para lo requerido, tienen transporte gratis al aeropuerto cada media hora y este servicio se solicita y agenda al hacer check in para que te anoten en la bitácora , al hacer check out fue sencillo

El colchón demasiado blando para mi gusto

muy buena ubicacion....no use el desayuno sali muy temorano

La ubicación, el servicio y el desayuno muy bueno!

El único detalle que el agua caliente en la regadera fue intermitente

Lluvia 😍 and complimentary transportation to airport.

Lots of echo in eating area.

The cleanliness and overall aesthetics of the property. Very professional staff. The complimentary drinks and buffet was much appreciated!

Only two negatives I have is that I could not get programming in English while trying to watch an NFL playoff game. Second, it would help if the covered foods in the buffet were labeled. Since we aren’t allowed to serve ourselves it would be helpful to be able to read what each container holds and then make our selection to the server. Maybe him not repeating himself will make him a bit more cheerful than he was.

Ubicación, atención al cliente, comodidad, limpieza

did not have

LA HUBICAION ES PRIVILEGIADA SI TIENES QUE TOMAR ALGÚN VUELO AL DÍA SIGUIENTE, EL RESTAURANTE TIENE BUEN SAZON, Y NOS LLEVARON CENA (ROOM SERVICE) YA TARDE, ESO NOS GUSTÓ BASTANTE. EL HOTEL ESTÁ MUY BONITO, MUY MODERNO.

EL ÚNICO PERO QUE LE PUEDO PONER ES QUE EL DESAYUNO BUFET SERÍA MAS AGRADABLE SI EL HUESPED PUEDE SERVIRSE SOLO LAS OPCIONES, NO ESPERAR A QUE NOS TENGAN QUE SERVIR, ES TARDADO E INCOMODO, A EXCEPCION DE LOS HUEVOS AL GUSTO.

Excelente ubicación

Instalaciones Decoración Limpieza Cercanía al aeropuerto

Todo bien

Las habitaciones

Great location close to the airport with hotel shuttle. Friendly staff , rooms clean and beds very comfortable. Great facilities also for kids .

Nothing

Beds were comfortable

There were no English speaking TV channels only Spanish, and there weren’t any opportunities for Netflix or other streaming services

La ubicación exelente pues tenía un viaje al otro día y sin problemas me pude trasladar al aeropuerto.

El día que me hospede yo tenia que estar en el aeropuerto a las 4.30 am y al parecer hubo una fiesta/posada y se escuchaba la música, casi no pude dormir.

Ubicación

Desayuno

Новый, современный, чисто. Есть бассейн.

Для отеля неподалеку от аэропорта непонятно отсутствие ланч боксов для пассажиров с ночными и утренними вылетами. Завтрак входит, мы на него не попадаем, едем голодные в аэропорт. Не понравился сервис в ресторане, все красиво, но обслуживание как в забегаловке. Отсутствие халатов, далеко в бассейн не в чем сходить. Пришли в бассейн - там нет света, пришел мужик и в щитке включил свет, тоже странно как то. Ужаснейшая шумоизоляция.

Cercanía al aeropuerto

Location, premises, service and staff very very friendly and so willing to help

N/a

Shuttle service naar de luchthaven

Check-out. Ik ontving geen afrekening en het credit van mijn voucher werd nog niet gedebiteerd. Al gebeld en al gemaild, maar geen reactie. Ik voel me bedot.