Muy cómodo y el personal muy amable, la chica de recepción muy linda persona, sin duda volvería

Mejoraría su desayuno, ya no vuelven a poner mas cosas y muy pequeño el área donde esta

Location, security, nice installations

N/A

Es un hotel nuevo con habitaciones y espacio modernos.

Es un hotel para estancias cortas, de 1 o 2 días.

Las instalaciones, la ubicación, el cuarto, la cafetera, refri, todo en general.

En el Lobby y el restaurante huele un poco a drenaje, así como también desearía un poco más de canales deportivos en la terraza y los cuartos.

The building is beautiful rooms are very clean and the beds are very comfortable

The price it showed on booking was not the real price

Around 8 am one of the cleaning personnel came into our room while we were sleeping. It woke us up and we were scared and had to ask the lady to leave the room. During the breakfast everything was dirty, dirty crockery on the food bar and there were only crumbs left. We ordered from the menu and it took almost an hour for our order to arrive and on arrival it was cold and uncooked. We talked to the manager because we were surprised to have experienced something like this at an AC Hotel and she was not there so we had to send the comments and pictures via mail. They didn't solved the issues. We're very disappointed.

The water was shut off for some hours

the hotel is brand new, modern facilities look nice and chic. located inside a new plaza full of restaurants, coffee shops and places to hang around.

Breakfast was included on my rate and staff didn’t believe me, food was bad and limited options. Booking was made on usd rate, they used 19.20 mxp/usd vs 17.80 that was the official rate (company policies they explained) pillows smelled very bad, we asked for a change and they still smelled bad. by the 3rd time they changed them smell was still present but tolerable

delicious

the bed sheets

Great hotel, rooms great. Some Staff members at front desk without any care about the customer. A men in the front desk staff was very rude and never offers me the parking service fee. There is another girl at front desk with superior customer service care. She help us with the parking fee and offers us a late check out.

A male member of the front desk staff without any care of the customer. The hotel has us dollars rate but charges you in MXN at their own exchange rate. Terrible

In San Pedro which is the nicest area in MTY. Modern actually brand new when I arrived. It has all the facilities I needed ( working space etc ... ). Breakfast is good with omelettes that you can order, chilaquiles etc ...

Only a slight confusion as I one of the waiter wanted me to pay the breakfast but told him was already included in my price. The problem was sorted but just a slight detail.

no free parking

clean and modern

no shower gel and shampoo. was not refilled. also they have a problem with coming out of the parking garage