Beautiful decor, room ver y spacious and clean. Food quality excellent.

Needed an extra member of staff for dinner service waited too long for drinks and to order, over half an hour.

Location and roof top bar

3 minute walk for parking but not an issue

Situation, was great. Room excellent.

No instructions on how to operate the coffee maker in the room, so ended up having tea. Breakfast could have been better. Not enough plates at the buffet table. Yogurt bowl empty. Pastries nearly all gone, also not many staff working so difficult to catch someones eye.

Our stay was very enjoyable good location and friendly staff would definitely stay again

Coffee machine in our room didn't work properly

Everything: the beds 🛌, the bar, the location

Staff, rooms and ambiance

As it is in a no car zone it was a bit of a walk with luggage to a taxi

Lovely setting and tucked away. Off the main road and also near the cathedral

The string smell of perfume diffuser in the foyer. The breakfast wasn't great

Bathroom excellent well thought out just an amazing hotel for the money

Nothing

I recently had the pleasure of staying at this fantastic hotel, and I must say, the experience was nothing short of amazing. From the moment I booked my room, I was excited about the unique feature of a free-standing bath right in the room, which certainly lived up to my expectations. It added a touch of luxury and relaxation that set a remarkable tone for the rest of my stay. The decor of the hotel was impressive. Every detail seemed carefully curated to create an ambiance that was both elegant and welcoming. It's evident that a lot of thought has gone into the interior design, making every corner of the hotel photogenic and comfortable. The staff at the hotel were great—professional, friendly, and attentive. They made sure that every aspect of my stay was handled with care and efficiency, which made me feel well taken care of. Additionally, the location of the hotel couldn't have been better. It was conveniently situated to allow easy access to local attractions, dining, and entertainment options, yet it also provided a quiet escape from the hustle and bustle. I left the hotel feeling refreshed and impressed by the high standards maintained throughout. I am already looking forward to my next visit and would highly recommend this hotel to anyone looking for a remarkable stay.

The room and the staff

Both bars were poorly stocked on the day we were there

I did not eat the breakfast. The bathroom had an excellent shower, fittings were good and towels were clean and rough as they should be.

There were some signs of warping and low maintenance on the bathroom door and seams around the shower. There was no milk of any kind with the tea set

Location, comfort, cleanliness and decor

Dress code with some of the staff left a lot to be desired. Having said that they were very helpful.

Good location in the centre of Exeter. Rooms are of a good size, well equipped and cleverly designed. Obviously a lot of thought has gone into their look and feel. Options for breakfast very nice and hot options nicely cooked. The bar area is nice to hang out in

Staff a little lacking - could have been time of year or understaffing, but check in was a bit grumpy and service at breakfast a bit slow. Lack of parking close by is also an issue, although this can't be helped with the location

Super comfortable and stylish room, the location was perfect, there was a real buzz hotel.

The room was stunning. Beautiful decor.

Location was great and it was a lovely luxurious vibe throughout the roof top bar was a lovely touch with great views

No parking at the hotel however understandable given location

Beautiful hotel in the centre of Exeter with consistently professional staff

Nothing

Great hotel and facilities. Staff were really friendly.

Air conditioning could have been better as the room got quite hot at night.

Beautiful stylish hotel. Very friendly helpful staff. We did the half board option. Evening meal and breakfast were lovely. Our room was a premium king. Lovely size really well decorated room.

Decor was very nice. Clean. Bed comfortable. In the centre of town near shops and Cathedral.

very late check in (3pm). We arrived at 12pm and had to wait 3 hours !- no effort to rush. Was late for show. Ordered soup and sandwiches while waiting. Very over priced. Soup was lukewarm and no bread. Room very noisy with sound of many air conditioning units. Room not at all sound proofed for such a central location. Was looking forward to using roof top bar which was not open for the whole of our stay (not clear on advertising) ! Restaurant toilet had no toilet paper and no soap in any of the dispensers- I had to return to my room on 8th floor to wash my hands. Miles away from a car park and no parking to stop and unload outside.

Lively and modern refreshing stay. A cathedral view with the busy street below.

Nothing.

Rustikal modernes Hotel, relativ neuer Innenausbau eines alten Hauses. Sauber. Für englische Verhältnisse ein mega tolles Frühstück mit frischen Früchten der Saison.

Das Bett war sehr weich. Keine Anfahrt mit dem Auto. Nur zu Fuß erreichbar. Parkhaus ca. 400m entfernt. Der Eingang ist sehr versteckt auf der Rückseite der Fußgängerzone. Schlecht ausgeschildert. Wegbeschreibung sollte konkreter sein.

Great location, decor inside is still in good condition.

A few things in the room hadn’t been cleaned since the last person who stayed (small mirror in the bathroom covered in beard hair, bathroom bin not empty). All the red emergency cables where tied at least a foot off the floor.

The bar was good. And the location was fab.

The breakfast experience was bad. Staff not doing a good job. Restocking the breakfast buffet out of plastic containers in the breakfast room. Poor standard for what you paid for. Running out of bowls and plates. Seating people at dirty tables and cleaning them in front of them. The bed was not as big as advertised. Mattress was smaller that the bed frame.

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Such a wonderful hotel, great location in the centre of the city, beautifully decorated rooms, clean and tidy and really friendly staff

The only reason we didn’t give the hotel 10 out of 10 was that my daughter’s room was above the lobby, and she had faint music through the night sounding like it came from the lift. Other than that the hotel was perfect.

Everything it exceeded everything I expected

Nothing

very stylish and nice, would stay there again.

there was confusion with our massage booking at the spa (their system changed our booking time different to what our email confirmation had, so they'd given our booked times away) it ended up being resolved but it was stressful to deal with when we wanted relaxation, plus you need to pay extra to use the Sauna even if you've already paid for spa treatment which isn't great...

How one can stay in a Hotel where one can't reach by car or Taxi can't come? Their breakfast is hopeless so is coffee. I am 75 years old man so had to drag my suit case and carry on for long way- Will never recommend this hotel to anyone

Told above

Great decor and good vibes. Very comfortable beds and friendly staff

Difficult to park close to the hotel.

Nice spacious room

Room service could be easier to order

Excellent location, enthusiastic and friendly staff, comfortable and quiet room

Incorrect postcode information for local multi-storey car park