we loved our terrace room! So clean and spacious

The restaurant food did not match the high standards presented in the rest of the hotel. It was like tourist fare, not much love.

quiet location, food was great, not overly busy.

NA

The hotel is a real gem, an oasis of calm and a great place for a getaway!

My suggestion to the hotel's management is to heat the public areas of the hotel in the winter - especially the dining room.

The location, the grounds, the room design were all very pleasing. The staff was courteous and willing to please.

There was a very unpleasant situation in the bathroom - the plumbing did not work properly. The water in the sink did not go down, sometimes dirt arose from the drain. In addition the flush in the toilet was too weak. When I used the toilet brush, to my horror, it was filthy from previous guests. Absolutely disgusting!!! It almost ruined our experience. We informed the staff immediately and it was taken care of in the morning at our requet. I would have thought that we would have received some kind of compensation for such a horrific experience. None was offerred.

I booked the Hacienda as I was looking for a hotel in the north of the country to have a relaxed weekend in after running th Tiberias marathon. The Hacienda is a slightly older hotel which I felt was reasonably priced in comparison with the top tier hotels in that part of the world. I wanted something that was kosher and included half board, and would be comfortable. Check in was friendly and fast. Meals were tasty with an excellent variety of dishes on offer. Nothing that was absolutely superb but certainly very solid. Room was comfortable. Nespresso, kettle, big flat screen, Wi-Fi, large shower, safe. Grounds were pleasant. In short - very positive stay.

The hotel is a little dated and could use an update in certain areas. I'm sure that this will happen at some point but I figure that it's part of its charm. The room could have done with a sofa (it had two comfortable chairs). Bed linens were okay but not top notch. Facilities for kids (we did not have ours with us) were a little bit limited.

Everything

The balcony room was renewed and very nice and comfy, very very good!!!! The hotel is very nice with a great view. Don't know what is the status of other rooms in the hotel.

The food was good, there's plenty of variety (breakfast and dinner) - each night something else. The grounds are spacious, and well kept. There were daily activities for children, which they enjoyed. The rooms were maintained daily.

There wasn't enough storage space in the room and the room itself was a bit cramped. The hotel should list the age range of activities offered on the schedule provided so families could plan accordingly - We waited around for a 4pm activity for our 5-year-old and in the end, the minimum age requirement was 6! such a waste of time.

The room was modern and clean liked the deck outside

There were tons of flies and bees … was a bit scary and in addition the fridge was too small and not built well to hold cold water in big bottles