I recently stayed at Hyatt Mission Bay, and while the hotel itself was decent, I was hit with a ridiculous $250 charge for something as simple as leaving pool towels in my room instead of the pool area. There were no visible signs or warnings about this absurd policy, and I certainly wasn’t informed upon check-in. Expecting me and my children to walk back to our room in dripping wet clothes just to avoid this charge is not only inconvenient but a safety hazard. Walking through the hallways soaking wet could easily cause someone to slip and get hurt. This is not how a family-friendly hotel should operate. Instead of penalizing guests for something as minor as this, the hotel should either clearly warn guests about the policy upfront or, better yet, reconsider such an unreasonable practice altogether. I won’t be returning and definitely wouldn’t recommend it to others unless they want to be blindsided by hidden fees.

Perfect hotel near the water with enjoyable views! It really gives you the vacation vibes you need especially when you can watch the sunset off your balcony!

No room service

So beautiful and peaceful we had an amazing vacation

Worth for the price

This is a beautiful property. Its has a Hawaiian feel to it. The staff are freindly and helpful

Ocean view was beautiful

The room is clean and has great view while the swimming pool isn't clean enough. My son got rash after he swim in the pool.

Overall I enjoyed my stay here However I was disappointed with the restaurant options.

Kind of a sleepy property for its size. Only one good restaurant option. Gift shop closed at 8pm. Nice pool and jacuzzi.

Great View from the room...located right on the water...staff was very friendly and helpful. Awesome location, close to everything in and around San Diego. Will definitely come back.

Property is extremely loud. For the amount of money this location charges I wouldn’t recommend.

Amazing property 10/10 Staff was awlays friendly and the food was delicious 😋 Next trip, I'm staying here again.

This property is in a great location. It's really close to the beach and other attractions around. Pools are nice and hested. However its always unpleasantly windy all day long. The wind makes it to cold to spend the day in the water even for the kids. They also have a bunch of resort fees that get added onto your final bill along with a pricey parking bill.

The hotel is in desperate need of a deep cleaning. The pool, along with cabana’s were filthy. The water was murky and huge clumps of hair floating around. Garbage sand and dirt all over the pool deck all five days we stayed. The rooms were just as dirty. There were previous guests items in our room, mold in the sink, thick layers of dust everywhere. Our room was never vacuumed, they would replace towels but that was it. We had a room with ocean view but unfortunately the neighbours were smoking pot and our room became intolerable from the smell of pot through the adjoining door. We were moved to a lower floor with a parking lot view. Over all the pictures on the site are lovely but the hotel is the exact opposite. Very disappointing considering what Hyatt is supposed to stand for and the amount they charge . We will not be booking at a Hyatt again.

Fantastic service , quick and efficient

Property was amazing. Great service, awesome pool, close to everything. Very clean and very nice.

Overall was a great resort but the properly needs some attention - no hot water in the washbasin, bath wouldn’t drain, and the room hadn’t been set up for the number of guests we had in our party when we arrived.

Absolutely a phenomenal staff from valet, bell captain, front desk, housekeeping, restaurant staff, pool staff. Cannot say enough great things about the staff. The spa/salon staff was fabulous. Great stay.

For $600 a night save your money and go somewhere else! I have not stayed here in probably a decade and sad to say it’s so run down. The pool area is filthy and in need of a major facelift. The slides are super fun but the attendant was on his on his phone the whole making it a longer wait than it needed to be. We waited 60 minutes for chicken tenders for them to come out cold and rock hard. The ice cream machine was broken at the shaved ice station, maybe take ice cream off the sign. In the morning we came back to the pool and I’ve been waiting 45 minutes to get my drink because there’s one bartender and a large crowd. Our room was not as clean as a $600 room should be. There was hair and dust all over the coffee / fridge area and black sand at the bottom of our tub. I would have requested someone come clean it but it was such a hassle to check in that we didn’t want to deal with it. I’d stay away from the food at the pelican too, I and chips and quac and threw up all night. The only positive here is Oz at the front desk. When we checked in they tried to charge me a higher rate than I had booked for. Apparently it’s because I changed my room and it was an upgrade. They just failed to mention the additional charges when they changed it. Thankfully Oz was able to take care of that charge. That’s all I can really say. The atmosphere is great but the hotel is a mess and not worth the extremely high price tag!

Great property. Check in was late and then when I got into the room it was dirty. Parking was extremely expensive.

Clean nice. Not jappy with lovation of my room. I asked for balcony when I booked and they over booked and gave my room away.

This is a great place to stay with beautiful views. It’s very family friendly & just a 5 min drive to Mission Beach.

I was disappointed with my stay at this hotel. The cleanliness was a major issue—the floor was so dirty that it made our feet black, which was unacceptable. The location is quite isolated, so you'll definitely need to rent a car to get around. Unfortunately, the nearby food options were not great, leaving us with limited choices. Also, don't be fooled by the pictures online; the hotel is much older in real life and not worth the money. I wouldn't recommend staying here.

Safe did not work. No one picked up when called down to three different departments. Kids running in hall ways , unable to locate a chaise lounge at pool the day we wanted to hang out. Disappointing stay

Noisy but otherwise good

Coming from the low desert it was a very nice & cool getaway before my granddaughter goes back to school. She had a blast in the pool & the slides

Very happy with my stay it was so beautiful all over the property and very quiet in our room!

We paid a lot of money and we were very excited to stay at this hotel but it was very crowded dirty and noisy. Our bathroom had mold growing and the toilet was bubbling all the time. The pools were disgusting with dirt and hair floating in the water and no seats available because of the number of people.

Loved everything about this property and the staff was truly the definition of good customer service

I paid over $500.00 per night through Hotels.com. Your rooms were around $280.00 per night. I'm not sure why you work with Hotels.com. Sounds like they are ripping people off. But the area and Hotel were very nice and the people extremely helpful. Thanks.

This was a short stay of only one night, but the location was so great that we would have been happy to stay longer. It's surrounded by water, there is a boardwalk with a gym and a cafe, and so much of San Diego is within a short drive. The rooms itself felt a little rundown and not quite worth the high cost. This was ironic since the checkin person said that she was upgrading us to a renovated room, but the room was a ground floor facing a parking lot (and not the balcony we had reserved) and parts of the room were a little dingy. The wicker furniture on the porch was completely coming undone.