Booked 2 rooms through Hotels.com/Expedia group and the front desk seemed to have issues having their information synced with Expedia and they made us talk to Expedia customer service for whatever reason. Expedia said everything seemed fine on their end, we paid and we thought that was the end of it. The staff end up calling us 2 times throughout the night interrupting our evening trying to get us to pay even though we already did. Turns out the staff had us mixed up with another customer who had the same name who hadn't paid. They charged our credit card for that customer's room and not ours and in response to that we got locked out of our rooms and had to pay again for a third room or else we wouldn't be allowed back in. This took at least 30 minutes to sort through and we had family members waiting to get back to their rooms. This event added a lot of stress to our evening. We didn't get refunded immediately for their critical mistake of charging our credit card for that other customer's room until the next morning during our check out. Terribly unorganized and disrespectful customer service. Our family has visited this hotel 4 times before but after this experience this will be our last.

Happy

Anything ok happy come back again

A little noise at times b/c we are near the lobby, but overall it was nice

Below average experience. Language barrier at front desk. Only a place to lay your head and leave. Quick layover destination. Staff did not allow early check out due to family emergency.

Ice maker machine on the second floor gives the contaminated ice, color water is not clear.

The front desk employees were helpful and kind.

my 5th time here all good