Hotel convenient to train station and lake. Check in was not smooth as the first room assigned to us reeked of smoke. Fortunately this was quickly remedied and we were moved to another room. Also at the welcome reception there was a bit of a language barrier or misunderstanding as the option to not clean the room wasn’t explained correctly…she told us it wouldn’t be cleaned for 1 day which would have been fine, but it wasn’t cleaned for our entire stay. We did ask to have it cleaned, but it never was. Tip: go up to the pool area and get clean towels from there. The shower stall seal was ineffective and flooded the floor. Hotel rents decent bicycles at a much lower price than the bike rental shops in town. Overall, our stay wasn’t “grand”… was expecting a more luxurious experience for that price.

This property could be a great place. However there was minimal service( we waited at the bar for over 10 min and then left), the toilet didn’t flush well, and there was a hideous black stain on the carpet. What staff were there were nice, and the location, about 2 blocks from the lake, was ideal.

I hated this hotel to be honest. Unless you want to spend a lot of time at the casino I see no reason to stay here. First they made us park about a 1/4 mile from the hotel in a gravel lot when there is a ton of parking right in front of the hotel but we were told that was only for casino guests. They have no where to unload your baggage either so you are expected to walk with all your luggage from the P2 lot. Ridiculous. The bed was as hard as any I’ve ever seen, I could barely stand it, I slept horribly, and my back was killing me the next day. The balcony looks over trash and has no view except of cranes doing construction, which was loud and distracting. The breakfast is expensive so we did not go. There is a very large step into the shower, it sits up at least 9-10 inches, which is very unsafe, especially getting out when wet as there is nothing to hold onto. No English channels or access to Netflix or something on tv (except news). I stayed at 5 hotels on my European vacation and this was by far the worst.

Very convenient location, making it easy to explore Bregenz by foot. Right next to the train station, but still quiet and felt safe. Steps away from the pathways along the waterfront. Rooms were clean and spacious. Staff were very friendly. Next time I’m in Bregenz, I’ll book here again!

Enjoyed a lovely stay with friendly staff. Everything was great but the non smoking room was used for smoking just shortly before my stay and smelled still a lot like cigarettes.

Great location and friendly staff. We and our dog felt very welcomed.

Amazing place to stay

Nice hotel with very nice Beds

Alleen was op de kamer gerookt

This is not a four star hotel by all means. Turning the Mercure into a genuine 4 star was not successful.The rates are way too high.

Parking not really clear , as I arrived late I ended up staying at the casino parking place which costs 2.50 per hour !!

This is a great hotel. The staff are excellent and so attentive. The facilities are amazing and the spa/sauna services are great. Unfortunately we didn't have great weather for our stay so we made full use of the spa facilities and had a very relaxing stay. Rooms are large and well equipped. It would have been good if the Cast functionality had worked on the TV, but that is not vitally important. Location is excellent with only a short walk to restaurants and shopping, plus the promenade next to the lake is beautiful. Parking is very reasonable and easy to navigate. Overall great stay with Grand Hotel. I would definitely recommend.

Amazing location and staff! We will be back!

Whenever I book a hotel, I always look at both hotels.com and the hotel's own website, in this case accor.com, in order to get a full picture. Hotels.com correctly makes no mention of "lake view," but accor clearly indicates that even the lowest room category (Classic) offers either lake view or city view. I mistakenly assumed that the hotel's site was more complete and happily booked on hotels.com anticipating a lovely 3 day stay on the beautiful Bodensee. I was thrillled at the prospect of relaxing & gazing at the lovely lake from my room for hours on end. I booked 5 months in advance. Upon arrival, I repeated my request at check-in for a lake view room as indicated in the "special requests" section of my hotels.com reservation. I was advised that no such views existed! After communicating with management, I was advised that the accor website should have stated "lake side," instead of "lake view," but that is also false as there are huge 10 story buildings between the lake and the 3 story hotel. I received merely an apology from the hotel -- no free breakfast, no upgrade, no discount, no voucher for a future visit, nothing. They already had a guarantee of my payment & were apparently not interested in making amends for their false advertising. So, a fail on customer service where they had a chance to attempt to make up for their initial failure. I will definitely return to Bregenz but never to the Mgallery. FYI, this Mgallery was formerly branded a Mercure.

Miss understanding at check in as the receptionist didn’t catch my name. If he had taken the passport it would have been much simpler and not stressful. The air conditioning was not good and the nights were very uncomfortable. There were no draws for underwear or t.shirts! Considering we used our bonus nights for this Hotel we were very disappointed with the room. We were above the car park entrance where cars were cleaned each morning so to compensate for the poor air conditioning we were unable to open the window. The room was very clean. However to have used our bonus nights for this accommodation we are very disappointed and disillusioned with Hotels.com. We didn’t receive any other bonuses and we are considering whether we should continue to use Hotels.com if this is the quality of accommodation that is given by the Hotel. We had one drink and didn’t use any of the facilities in the Hotel. Overall very disappointing.

Hervorragend!

toll

Nice accommodation, too much cold water from the pool but SPA very comfortable. Close to the city centre.

Grandioses Hotel an bester Lage!

The Hotel was a lovely stop on our trip to the Alps. We enjoyed the pool area. The staff at the reception were very helpful.

Best bed matrix. Super comfortable and I would like to buy same one.

Excellent hotel, good location, very good breakfast

The beds are INCREDIBLE. The pool and sauna were great too. We did ask for our room not to be cleaned as we were only there two nights but it was cleaned anyway.

Good business-like hotel that’s clean and comfortable. Good breakfast service. Great front desk Service in English and German. 5 minute walk to the Bregenz train station with daily trains to Switzerland and Germany. By the lakeside promenade with easy access to biking.

Very nice hotel! Friendly staff that we met,like Daisy! Great bed, great location, quiet, windows open fully, Prosecco upon arrival! Ate around the corner, dinner was great, the breakfast they offered wasn't, at 10am. Definitely we will be back! Going to check out the casino. Looking for another good rate. Beautiful city and park on site!

Nice hotel, central location and very serviceminded staff.

Amazing breakfast!

Excellent service considering the current Covid restrictions. Car park was full so staff happily allowed us to use the staff car park.

Really beautiful hotel. The staff were very nice and our stay was comfortable. The location is next to the lake which makes it convenient and the opera theatre which is in the lake is 2 mins away by walking.

they missed my wake up call and argued about this but otherwise very nice and very substantial Austrian breakfast was included in my stay.

Convenient location. Rooms are nice and very clean. the noise proofing between the rooms in unfortunately not very good. We were able to overhear conversations and the TV from the room next door throughout the night.