Everything was good, just the shower.. the water wasn’t going down as I was taking a shower the water kept coming up but everything was good

The hotel was awful. They lied about having a free airport shuttle, and worse still, had the fire alarm go off 10 times (literally, no joke) in one night. And they didn't offer any compensation to us in apology. It was a joke. They are a joke.

Our stay was not great had we not checked in so late in the night I would have canceled our stay. The water in the sink and tub drained extremely slow and backed up while we showered and brushed our teeth. Only one elevator was in operation and the wait was at least 10-15 minutes each time. We ended up using the stairs. The ice machine on the second floor was not in service and there was a bad odor coming from that area. The continental breakfast was a joke and when I asked the front desk about refilling the breakfast meat at 8am he advised he’d ask the breakfast attendant but never did. The breakfast attendant however was very friendly and was trying his best to keep everything in order he was working alone. On our last night we came back to a warm room after being gone all day, it never cooled down. The beds were clean and comfortable. I will not stay here again.

Very nice

Plumbing was backed up sockets didn’t not work I had to change rooms 3 times

There are cockroaches

Horrible lights went out I couldn't tell u when they came back on because we checked out and they were still off leaking ceilings the website says breakfast got up next morning my son went looking guy at desk told him and another guest there is no breakfast and had a smart remark ( just be happy u live to see another day) horrible experience ever my first and last time booking this hotel

Do to the aftermath of hurricane Francine, it took over an hour to check in. Breakfast was not available, as mentioned when booking. No vending machines where signs mentioned vending machines. The room was comfortable and clean with a nice view of the airport.

Clean facilities, ptofessional staff . The breakfast left slot to desire. Not a lot of choices. That's ok, on my numerous road trips I do not pick hotel stay. For breakfast.

My only complaint is the breakfast. We went down at 8am, and they only had coffee, some fruits, a long line to make waffles and milk and cereal. No eggs, bacon, bread etc as usual in others hotels. Very disappointed!!

The stay was ok

I stayed at this hotel because I arrived very late at the New Orleans airport and decided to stay there for just one night, so that I could arrive at my destination and the conference I was attending during the day. I paid the rate and they asked me to pay for a security deposit, saying that the amount would be refunded shortly after. I made all the payments but the amount was never refunded. When I contacted the hotel, they said that the card was blocked for this type of procedure and that they could not refund the amount. What surprises me is that my bank says that there are no restrictions on my card and that the hotel I stayed at later refunded the deposit amount normally. I don´t feel confortable with this situation. I´ve sent them some emails and there is no answer or any solution for this.

It felt like an unsafe environment.

I have stayed here a few times when flying out of MSY. The staff are friendly, and the rooms are kept clean. Air conditioning works great. Rooms are dated but you can tell they are well kept up with. I will continue staying here.

Check in was a breeze , bar drinks were good , bed was comfortable, good bang for buck

I liked everything about my stay. I will visit again

The front desk was pretty good. However, paying to park was crazy 12$ per night. My hotel stay was 483 for five nights single bed. The ac in the elevator, hallway and my room were barely blowing. Cable had a few channels wifi was GARBAGE. Young man in the bar was pretty good.

Decent hotel for the night before flying out of MSY!

Very nice stay just need to repair the concrete in parking lot I almost fell.

Dated rooms. Mold in the shower. Rust in the bath tub.

The location was great, the room was excellent and the staff was very helpful.

They didn’t have both my reservations only had one had to rebook and pay more

Overall Good 👍

The fron tdesk staff don't fit the property. The two gentlemen that assisted us were amazing and belong in a 5 star hotel. We switched rooms in 4 hours 3x before completely checking out. 1st room smelled like smoke(they charge $400 for that) so we walked in and out so that we wouldn't be charged for someone else's doing. 2nd room soon on the same floor across the hall smelt like 50 cats and litter box as SOON as you opened the door. 3rd room had hair in a bed we never even sat on and the pillow cases were dirty. Furniture had stains tub didn't not drain as you showered and it was dirty as well. I wish I could say one thing positive about the hotel itself but I honestly don't have anything. Richard you are amazing God bless you!!?

Hallway smells like dirty feet, tub was peeling and very dirty

No shuttle service, false advertising, bathtub dirty, the whole place could use a remodel.

Everything was nice and the night desk clerk was awesome

Wifi was very poor wasn'tworking in my room 5th floor. Would only access it when i go down to reception.

Rooms were clean, but the tub did not drain with water about 5 inches high during the shower. There were some people who seemed to live in the parking lot and were there every night. I wasn’t comfortable walking out to the car alone at night, but it was fine during the day. Overall a decent place to stay for the price and would again

The staff was extremely helpful and the rooms were very nice! Would definite stay again!

The staff was so nice. Rooms were clean they just need to do some updating.

You have to pay for parking there which we didn’t know until we arrived. The pool was shut being cleaned for 4 days. The room was never cleaned any of the days we stayed there. The breakfast is ok