Great experience

The bathroom is older but was clean. The linens were clean. The shower was nice and hot. The staff was very friendly.

The room was bad. The bathroom was dingy and minimally clean and it was gross not having the sink in the bathroom with the toilet. The beds were uncomfortable and the sheets stuff and scratchy. The dresser had broken and missing drawers and the refrigerator was dented and in terrible condition. We will not be staying here again.

We stayed one night, and it was convenient for our purposes. Every one we came in contact with was very friendly.

Good breakfast

Great value for the price. The complimentary breakfast was better than most

Close to Bay State Medical Center for early morning medical procedures. Great ease of access routes to the hospital. Also to MGM casino, Costco's etc.

The place could use a bit of sprucing up. The staff staff was great. Overpriced for what you get.

Location was convenient

Dont stay more than one day

Musty smell in room was less than ideal. Rommwas otherwise ok. Breakfast was fair, not great not terrible. Not up to a normal Best Western experience

Good breakfast

Very good coffee.

Good

Very comfortable beds

The front desk girl was so rude and unfriendly. Couldn’t offer a hello, welcome or even eye co tact. She was very miserable and uninterested in acknowledging any guest. The outside grounds were disgusting. Litter all around and the pool looked like it hadn’t been open in 2-3 years. Should not advertise having a pool if it’s closed down. That being said. The room was clean and breakfast buffet was good.

One and done

Hotel was clean and was a "standard" hotel It was a good room for the night AC worked well Breakfast was above average (sausage, eggs, waffles) I would have no problem staying there again

Hotel is ok but bathroom toilet did not work and I had to move to another room.

The carbon monoxide detector one level had low battery beeping so was reassigned to another floor. The detector on that floor ALSO started beeping for low battery 30 minutes after getting settled. Only solution management could come up with was to remove the detector! Really! You don’t train staff on how to change a battery?

Area around property is sketchy

I was put in a room that as soon as you walked in, it was obvious room had not been cleaned after the previous guests. I went back downstairs to tell the guy who checked us in and he insisted the computer said it had been cleaned. He went upstairs to check for himself to confirm that I wasn’t lying. When he came back there was no apology for the error. All he said was he will put us in a different room. I understand mistakes happen but owning up and apologizing for mistakes goes a long way.

Everything

It’s my third time staying at that hotel & I like it and the price it’s affordable.

Clean

This hotel needs a refresh. Priced too high for hotel so cheap.

MIXED: We booked 5 nights stay for a sports tournament. The area is pretty sketchy. Hotels to the left and right are both shuttered. The check-in process at 2am was easy. Sign at the counter says the room will be cleaned on day 3. This did not happen. When I asked for fresh towels (I wasn’t going to reuse for a 4th time) the desk attendant said he would write it down in the cleaning staffs book. When we came back from travel on day 4, room still not cleaned. He was very apologetic. The walls are paper thin, woke up to a couple fighting around 5am, rap music being played extremely loudly around 6:30. Standout employees include the night staffer who gave us the towels and answered my 16 year olds silly questions and the breakfast room attendant. He made sure everything was full and if you needed anything he would get it. Breakfast was the usual BW style, eggs, sausage, cereal, etc. Overall, property is in need of a refresher but the staff is really nice.

No green area. Was around a few sketchy hotels.

Reserved and paid for the room got almost there the front deck called said they made a mistake and do not come we don’t have a room for you , it happy with hotels site at all!!!!

Sketchy on the outside but inside clean and taken care of

Rooms were clean and breakfast was ok.

Large pool no longer in service