Horrible breakfast, construction noise, pool noise, balcony filthy

great

Nice place. A bit worn if you look closely but for what it costs and its location it’s great. Amazing employees and great breakfast.

Amazing

Location location location! This was the best part of the property as it is an older hotel and you could tell. However, your close to restaurants, shops, and the beach

The room wasn’t well maintained. There was mold in the shower and the shower floor was dangerously slippery. It was not as clean as it should be.

Location is good. The property is really outdated needs a lobby redo and rooms bathrooms renovation

Horrible molde smell in hall waya and room ,first night impossble to sleep ,hard time breathing .Moved to another room still filthy maides only swept never vacuumed or washed floors ,hair everywhere .To top it off a used condon on the balcony room 421 .was there when we arrived and im sure it's still there .None of the slidind doors locked people could acess the room from next door.Worst expirience ever especially for the money we paid .On your site and there's claim to be 4 star and charge for a 5 star.Should remove from your list.

Beautiful place....

Great place to stay and visit the city. Helpful staff who advised about trips. Good choice of breakfast. Central location and easy to travel around the sights. We loved the roof top pool and bar. A great place to relax in both the daytime and evening.

Excellent

It's a fantastic place to stay right in front of the beach!!

The service is good and the location is great. We liked the pool. The breakfast is not good and the shower has mold and smelled very bad. Bed and pillow were uncomfortable.

Room was very old and dated and apparently I received a upgrade. Hotel staff around the swimming pool very rude but the rest are ok Swimming pool was filthy also

Amazing staff & service !

There were very prejudiced at me I didn’t even want to stay in my room

Would not allow check in until 3 pm

Good

My partner and I stayed here for 11 nights and had a great time. We chose the room with a sea view which was wonderful. Most of the staff were very helpful and friendly. The breakfast consisted of hot foods, pastries, cereal and fruit. The roof top pool was excellent. You can book day trips through reception which is helpful. Restaurants are all along the beach on each side. Would definitely return to this hotel if we ever go back to Rio.

Too expensive and not even a coffee machine in the room.

My stay here was okay. It's a decent property in a great location with a fantastic view. All the facilities were clean and accessible. My room was clean and serviced everyday. The breakfast was delicious and had plenty of options. Despite all the positives I probably wouldn't choose to stay here again. This is not a bad property but I am just used to luxury accommodations when on vacation. The beds are hard; in a cheap way not in a firmness way. The shower was so tiny that I had to leave the shower doors open so I could have enough room to clean myself. The grout in the shower also had a lot of stains. It was clean but unsightly. Also, the toilets are hard to flush. I called about having toilet issues and no one came. They never sent anyone or followed up on it. I had to ask the maid who came around 4pm the next day for help and she was the one that fixed it. The staff were always nice and professional but they weren't exceptional. I stayed at this hotel for 3 days then moved to the Fairmont Hotel. BIG DIFFERENCE! As soon as you step into the Fairmont you can feel the luxury and exceptional customer service. I know these 2 hotels are in different class ranges so I can't expect the same thing from them. I only decided to give Pestana a try because Fairmont is at the far end of the beach and I really wanted to be more centered. If I was the type that only needed a clean room and bed to travel then I would definitely stay at Pestana again.

Perfect area, close to all the main attractions. The staff was super friendly and helpful. The room was spacious. The rooftop has a beautiful view of the beach. If I came back to Rio I would stay there again.

Beautiful. Location was perfect, chairs and umbrella available at no cost on the beach. Plenty of vendors for souvenirs to take home. Felt safe the entire trip.

We enjoyed location and the views

Very great hotel and staff. Everything was professional , clean , and felt very comfortable which is always great when you’re far away from home.

The location was a big plus and the customer service was really good. I enjoyed the views and drinks in the rooftop and pool. Hotel is a gorgeous facility Friendly note: beds need an update!!!

The property was very nice and most of the staff were very nice and hospitable. The breakfast was good and the beach was directly across the street (great location). The only issue was the bed was too hard and very uncomfortable but other than that the hotel fit what we needed.

Wonderful location across from beach and many restaurants nearby. Friendly, accommodating staff except for one afternoon fellow. Clean. Nice breakfast buffet, with all nice staff and at the egg station!. Rooms a bit basic and small showers and small doors to go into the shower but there is a renovation going on at the hotel so maybe this will be changed. Also special attention to the internet connection, not very stable at times. For the price I thought this was a very nice place with pleasant common areas in lobby and a spectaculair view at the roof top. Don't miss it! The gym is also well equipped.

Wonderful location across from beach and many restaurants nearby. Friendly, accommodating staff except for one night shift fellow. Clean. Nice breakfast buffet, though little variety. Rooms a bit basic and small showers, but I think all have balconies, which is nice. Make sure you have an upper floor, or else your view is blocked. For the price I thought this was a very nice place with pleasant common areas in lobby and roof.

Excellent service

Was a wonderful experience

Very nice hotel for the price! Copacabana beach is a very fun place, people very sweet.