It was very pleasant stay with my friends. They also liked staying in the property

Had a fine trip until the toilet backed up. Apparently there was no staff willing to bring me a plunger or come and plunge it themselves. It is up to the guest to go to the front office and plunge it themselves. Here is a crazy idea….put a plunger in each room for the guest to use.

My family (five kids and a dog) had to evacuate away from Florida due to Hurricane Milton. We made a reservation on October 5th for three nights from Oct. 7th - 10th, and paid. On the 7th, we were on the road for eight hours. When we arrived at around 1:30am, we were told that they did not have a room available for us. The lady at the front desk (refused to give us her name) lied saying we canceled the room. When we showed her that our reservation was still intact, she shrugged it off. Not only so, when we were on the road, we made several phone calls to ensure that everything was in order, but no one picked up the phone (this was between 8:30pm - 10:00pm). When I contacted hotels.com, we were informed that the hotel overbooked our reservation. We got our refund, but we had to search for another hotel at 2am. We ended up driving to Atlanta. We called for the manager the following day, and did not receive an apology of any sort. Front desk didn't care, management didn't care. Although many people left positive reviews, I would not recommend this hotel during evacuation.

The staff were great and the rooms were clean. Hotel is in a very convenient location.

Stay here when traveling. Nice room, comfortable beds.

I can't remember the names of the young ladies names when i checked in but they were very pleasant and courteous would definitely come stay again!!!

Paid extra for a place with a pool & jacuzzi… It’s wasn’t open… they don’t open it which is false advertising & cost me an extra $45 for nothing…They room was pretty clean… Other then that it really sucked…

We have stayed at many Best Westerns over the years and decided to stay at this one on our road trip because of it's proximity to the highway and because it had a hot tub. When we called to confirm our reservation the day of our stay we asked how late the hot tub would be open and were told 10 pm. We were NOT told it was closed for maintenance. The night staff, Stephanie, apologized for the inconvenience and set us up in the room with a jacuzzi tub at no extra charge. We used the tub, which was nice until we noticed small black flakes floating in the bubbles. We got out of the tub and left if full to see the black residue in the morning after the bubbles settled. I wish I could upload a photo here showing that the bottom of the tub was covered in what looked like pieces of the piping laying in the bottom of the tub. We notified the morning staff of the situation and the fact that we had to kill roaches in the shower before we could get in. She was very apologetic, but wasn't in a position to offer a discount. The staff was really very nice and professional, but the property needs work. We would not stay here again.