Staff.

It was safe an locked

Liked the cleanliness

Very clean

No ice machine and even though we had cooking facilities they only offered utensils and eating utensils of you bought them. Loved the size of the room and we slept well. Staff was very friendly and helpful.

It was perfect for our overnight trip for a sold out concert in Rockford. Room was clean and comfy, nice bathroom, loved the simplicity. Just enough!

We wasn’t buying cups or silverware. Plastic cups would have been fine. Disliked no ice machine available.

Clean and friendly staff

Building and rooms are outdated. Cabinets are from the 80s. Full kitchen but you need to rent dishes/pots, etc. Only 1 bar of soap in bathroom, no shampoo and conditioner. Room has been patched/painted in spots repeatedly. Time to repaint rooms. Only towels for 2 people, for a 3 person reservation. Called for linens for pull out. After over an hour of waiting for linens, finally went down by ourselfs to get them from the front desk. Overall pretty disappointed.

Due to a delayed flight we arrived at 1 AM to check in. The entry door was locked and a sign stated the front desk closed at 10 PM. Had to call an offsite answering service who then contacted an off duty manager at the hotel. Finally got checked in over a half hour later. Unacceptable process.

Really nice room but there was a party of 20 plus people in the room next to us. Very loud music, started fighting and door slamming until 2:45 am. Otherwise it was ok.

No toiletries save for a bar of soap. No coffee. No breakfast. No one available at the desk for late check-in so we had to wait in the doorway for someone to come. It was our wedding night and we just wanted to shower and relax in a warm dry place. It was not a great hotel or experience.

The rooms are clean and furniture was decent quality. But a short sighted attempt at cost-saving (or bilking) with the corporation’s decision to not stock the kitchen with essential cookware and plates/utensils. I expected that I’d be able to boil water in my room. They make you purchase an entire cookware set (saucepan, stew pot, skills, lids) rather than do what every other hotel with kitchenette I’ve ever visited does - supply the pans needed to make use of the kitchen appliances. If I damage a saucer, keep some of my deposit. It’s ridiculous to not provide these essential items. This is one hotel among a sea of many so the location isn’t beautiful but for a clean safe place to stop it works. Also there is a Walmart across the street so you can purchase a pot for $7.

Everything is old inside and the walls r thin that u can hear everything all the the furniture is from the 80’s and 90’s the only thing positive that is clean but to much $$$ to stay in a outdated hotel

Clean and no pet smells despite being pet friendly. Room was comfortable aside from the air conditioner resetting itself to 68 a couple times. Building construction is light so you will hear every footstep, and loud stereos from the adult cabaret next door, so earplugs are recommended. Being able to leave bathroom fan on without the light helped. Security lights shining into the room made it difficult to get it dark enough to sleep. Disappointed they discontinued the morning coffee service.

Dog hair all over the floor. Asked front desk clerk to have my room vacuumed and he said it would take a day for someone to come do it.

AC was noisy. Room was not clean.

Quick check in, friendly staff, spacious room.

Clean comfortable room great price even a full kitchen at a great price. A lot of dining close

Friendly, clean

The person who checked us in was very nice. The bed and pillows were just right.

Property was tidy, very quiet; room was very clean.

I love staying here! After working night shift, I couldn’t wait to check in so I can sleep and the staff at the front desk are always very accommodating.

The place was clean, smelled good when you walked in the room and comfortable home like feeling.

I checked in late, the desk person was very personable and helpful but I was met with the smell of marijuana and old smoke in the lobby. I should have canceled my booking when I was told the hotel was a smoking hotel, even though I booked a non-smoking room. I don't know how to describe my uncomfortableness when walking into the hotel and riding the elevator to my floor because the hotel felt like a truck stop. My room was cold and the heat did not work. The staff changed my room but according to them, they knew it was a problem with the heat and still rented out the room. There was a garbage can full of garbage bags in the hall and the back stairway had not been cleaned or swept in a long time. In the new room, there were holes in the wall by the door and the carpet was stained. The bathroom sink and tub were clean, but the shower head leaked and the toilet handle was difficult to push down. The towels were off-white. I was supposed to stay from Friday night to Sunday morning, but I left Saturday morning and did not return.

I’m big on customer service & the young man who checked me in did an excellent job. Very attentive and very knowledgeable.

Clean, modern facility, friendly staff, accommodate my late arrival with no stress. My go-to Hotel when I stay in Rockford Illinois!

I recently stayed here through a flight and hotel package via expedia. It is commutable and walkable via public transportation to and from Chicago O'hare. Breakfast amenities on site are very good as coffee, oatmeal, tea, and muffins are served. Staff is friendly. Sizeable rooms. Take Care!

Cordial and helpful staff.

Team Members were very polite and accommodating.

The rooms were exceptionally clean and fresh smelling.

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