It was great!! Thank you!

To Whom It May Concern, My name is DeAndre Barry, and I am completing this survey because I had an outstanding experience at the Travel Lodge by Wyndham in Jefferson City, MO, during my stay from October 3-6, 2024. From the moment I arrived, the front desk receptionist, Asia, made me feel truly welcomed and provided service as if we had known each other for years. Her dedication and attentiveness resolved several issues immediately, allowing me to enjoy my stay to the fullest. Here’s what I experienced and how Asia went above and beyond to address my concerns. 1. Reservation Assistance: Before arriving, I confirmed my check-in date with both a Wyndham representative and the local hotel staff. However, en route to the hotel, I received a call about a potential reservation issue. Despite not being able to reach corporate directly, Asia assured me to come in, and she personally handled the matter with corporate by phone. I was grateful for her calm, swift action. 2. Mobility Accommodation: Upon arrival, Asia noticed I was on crutches and using a knee cart due to recent heel surgery. Without hesitation, she arranged for a room close to the main areas to ensure my comfort, demonstrating great empathy and consideration. 3. Room Cleanliness: In my room, I found a stain on one of the bedsheets. Asia, who had prior housekeeping experience, reassured me and arranged for the sheet to be changed immediately. When housekeeping was unavailable, she personally ensured it was taken care

The drain in the tub backed up on me while I was trying to shower. The water pressure was not good.

The room we had didn't have a closet to hang my clothes, there was no countertop in the bathroom to put toiletries on. The room was missing cups. Not the best stay fir us, but was not the worst.

The smoking area appears to be too close to the front door. The smell of marijuana was overpowering, and it even seeped into my vehicle overnight. The remote didn't work to change tv channels, so I tried to call the desk, but the phone also didn't work. Grass for pets was far from back door and no trash can was available anywhere back there to put the dog poo bags (had to carry it around dark side of building to front trash can; felt unsafe). Front grass was not pet friendly either, far from door. Thin walls in adjoining rooms; people in next room were very noisy late into the night, and since TV wouldn't change channels, I couldn't drown out their noise. While the room was clean and the staff was very friendly, it was not a pleasant stay at all. Would not stay at this location again.

Nice place to stay pillow.Top big, we're very comfortable.The rooms were just a little bit small.But excellent stay we'll stay again

It was fine for a two night visit to Jefferson City, MO. Your tests for human user are ridiculous!

Room was clean and nice. Bed comfortable. I was on first floor and in the Night could hear the person above a little bit, but overall a good stay.