We booked our room, arrive at property, to be told, they don't have a double bed. So we get an "upgraded" single bed. Recieve our key, to our door not allowing entry. Go downstairs and nobody is able to get into the office to get new keys. Some time later, an amazing staff member came to let us in, we then get in room and it's full of roaches, and the smell was horrid. Your late night relief front desk worker was amazing and did all she could to resolve

This hotel is filthy and has roaches, plus there are a lot of homeless people walking around outside.

The room was infested with roaches!

The room was not cleaned and the lock on the door did not work.

The wonderful ladies at the front desk were awesome!!!! Our key cards didn't work so much for the door and we had to go and correct that problem... and they were ALLLLLL so nice and friendly to myself and my family.We did find a few roaches around, but, nothing too bad.We will recommend and we will be staying here in the future :)

Worse hotel I have encountered. Over night lady was sweet as pie. She deserves a raise or better place to work at. Room had roaches, no blankets, missing counter top and cabinet in the kitchenette, AC barely worked and made noises all night.

The check in staff was lovely. Hats off to her for doing a job that can't be easy. When we went to check in they did not have the 2 twin beds i had booked a week ago, so we were moved to a room with a king bed. No big deal, but i could see that being an issue for some. The main problem were the roaches. We went out for dinner and when i came back and turned on the light, 2 adults and a dozen nymph stage roaches scurried off the table. I must have stepped on and killed a dozen of the baby ones over the course the night. The sheets and bed were clean, though there were several old cigarette burns in the blankets. We went ahead and stayed the night due to it being a 4 hour trip home, and the linens being clean, as were the towels. TLDR the towels and sheets were clean, the staff was pleasant, and the room was inexpensive, but they have a heck of a roach infestation.

I checked in room and was greeted by multiple roaches. The restroom and tub, infested with roaches. I checked out immediately and was told that I could not get a refund. The customer service in the beginning with Ms shanti was good. She went above and beyond but once we got to the room and saw it, we were displeased. Her manager was very rude. She didn’t offer us anything. She does not need to be a manager. I will be calling corporate today. Anywho, book at your own risk