Elegant hotel with excellent service

Staff could not be more kind and accommodating. Overall stay was a wonderful personal experience. Concierge was some of the best I have ever encountered traveling

Everything

Great place, extremely friendly staff, clean and right in the middle of all the good things Boston has to offer! Will definitely be back!

The staff is very attentive, but not over attentive. Just right. The room was clean and properly appointed. They went the extra mile to arrange for the car service they provide to fit into our schedule.

This place is a great quiet escape and it’s perfect for families with little ones too!

Love having a fire place in the room. Wish the executive room had a tub.

Love the place. Location was perfect for walking to everything. We highly recommend it.

The hotel is quite good, and always my go-to because of Mooo Restaurant off its lobby. Where the hotel can improve is in the reception experience. It’s really low-energy, borderline rude. Most recent example was Shauna last night being quite unhelpful with me on the phone as I called the hotel en route from the airport. Wasn’t a huge deal, but the reception folks should exert a super positive, helpful, and welcoming energy, which does not exist today, in my consistent experience.

Overall the experience was not as advertised. We paid a premium for a “view” of the Common. The Boston Common was only visible from a narrow angle through one of the windows at the far end of the room. The room was advertised to have a working fireplace. When we decided to light it after dinner, when we had settled in to watch some US Open tennis after wandering the city, we found that management shuts off the pilot lights and you have to call down to the front desk and ask someone to come up and light it for you. Not really what you’re looking for at that point in the evening. The tile grout in the shower was badly stained, indicating it had been poorly cleaned on a consistent basis, which gave an uncomfortable vibe to the bathroom experience. The fixtures in the bathroom were difficult to operate.

Lovely hotel!

Perfect hotel!

It was an amazing experience. We were thrilled to find that the staff and our room were amazing.

Super private and great location.

The coziness of the hotel, the beautifully decorated room and the proximity to much of what Boston has to offer, made this birthday getaway great. This is what every boutique hotel should strive to be like.

The location of XV Beacon is fantastic. However, we has issues with a faulty fire alarm that woke us up in the middle of the night - twice. The hot water was also spotty in our room and we had to call maintenance. It was a nice change to stay here but not sure if it's worth a future investment.

Spotless

I am so surprised this is a 5 star hotel. It did not have 5 star hotel amenities. For starters the toilet paper was like a Brillo pad!! Why would a 5 star hotel have such crappy toilet paper? Gas stations have softer toilet paper. The towels were also a very poor quality. They were ribbed and very rough. The pictures online must be from 15 years ago because the hotel DOES NOT look like that! There is no way this place is worth $400-$500 a night. I’m so disappointed I used my free hotels.com nights for this place. The furniture in the room is worn and dated and the carpeting needs to be replaced. The desk in the room was all chipped, wobbly and worn. The end tables were damaged. The bed was comfortable, but it was incredibly small. It was more the size of a full size bed than a queen. They had a car service, but it was hardly ever available. We reserved the car for a dinner drop off and then they wanted to drop us off 30 minutes early. What’s the point in a reservation?Every time we were coming and going there was no one holding the door open. And no one brought our luggage to our room. There was an espresso machine in the room but it did not work. Everything about this place was a disappointment!

Outstanding customer service.

Outstanding service Beautifully appointed rooms.

I loved the audio system throughout the room and bathroom, made a great vibe. 24hr room service was also great. Staff was friendly and great. I know some of these things are expect of a 5 star establishment but it still makes them great.

We had a great night. The hotel is gorgeous and clean. The staff is awesome. They cater to your every need. Easily one of the best in the country

Front staff and housekeeping not communicating well. Room was not cleaned one night because housekeeping thought our room was vacant.

Very nice boutique hotel on the top of Beacon Hill

As usual, staff goes above and beyond at this smaller well appointed hotel to make your stay perfect. The GM Charles is absolutely lovely and has everything working perfectly!!!

The staff was outstanding!!

Friendly staff. At $965/night, they should be.

Stylish, boutique hotel. Staff was friendly and supportive of race day needs.

Lots of charm and a great spot to see the city from. Be prepared for the Red Carpet the staff was the best!!!

The service & quality of this hotel is excellent. The rooms are comfortable & stylish. A great stay thank you!

Excellent hotel in every respect. From the staff to the service to the fabulous Mooo restaurant which anchors it. Best in Boston as far as I have experienced!

Great room, really comfortable