Good swimming and sauna facilities with a decent gym. Overall, a good stop over for ferry/Eurotunnel to continent.

Overall we liked the property. The service was friendly and helpful. Liz on the front desk was very helpful and even helped us with our luggage as my husband is disabled. The room was clean but the it was looking a bit tired and outdated.

Great family weekend break, close to transport links for a day visit to London. We used the hotel spa every day with our 3 children (5-12 YRS). The staff were superb and the family feel was excellent the children loved the buffet on Friday night. Would definitely consider a return visit.

The Receptionist was wonderful. The young ladies that brought our room service were wonderful. The young gentleman at the bar was wonderful and went out of his way to be helpful. Our daughter’s age of 14 was on record yet there was no extra tea cup or tooth mug for her, and there was no extra pillow for her for the sofa bed. The choice and amount of complimentary biscuits was extremely limited, same with the tea and sugar(once again no inclusion for my 14 year old daughter), and herbal tea such as peppermint would have been welcomed. The Full English Breakfast really was the best ever, and this hotel has one up on others with the fabulous pancake machine. Would definitely stay at a Holiday Inn hotel again👍

Receptionist was so helpful we have a child with disabilities and she was so kind and thoughtful

Possibly the worst Holiday Inn I have ever stayed in as an IHG member who stays on a regular basis. In need of refurbishment. Tired and dated but firstly our room 165 was in need of a major CLEAN and revamp. The bathroom plug was completely rusted and off putting , hence I didnt use the bath or shower. The shaving mirror was corroded, there was a considerable level of dust on the toilet roll holder. The bedroom carpet was old and strained. The staircase which led to the bedroom had numerous stains when we arrived and were still there the following day when we checked out the following day. The restuarant where we had breakfast also had cleanliness issues. I picked up at least 6 glasses for my orange juice without finding one that was clean! A lady called Charlotte was on duty and she was absolutely suberb at dealing with the problem. She is a tremendous asset to the Hotel. The pancake machine wasn't working and immediately she offered to have some made in the kitchen for me.

facility needs some upgrades

Corridor carpets have holes, bedrooms and bathrooms are tired but clean. No plug sockets by beds but short extension leads provided when requested. If available, book breakfast to be included in your booking otherwise you have to pay £18.95 for a full English.

Perfect stop over. Great to find a room to accommodate our family of 5!!

Good hotel public areas and pool nice and modern. Room was a bit tired. Had a family room but required walking down several hallways and up two separate stairways. Dragging children and luggage that far was a bit difficult. However, would stay again.

As its promised that next day they help clean and changed beddings, we didnt get that because the kids had spilled juice on the covers and they still used the same beddings the sofar covers were not given duvets. Realised at bedtime when putting kids to bed. Room was not swept at all the next day. Dinning they could not offer us warm milk for cereals for the kids, the kitchen attendants said they dont do that, egg selection for breakfast, would be nice to have some boiled eggs too and they also said they cant make us weldone eggs.

The front desk were doing their best but check out with one person on shift, took a long time. Bar and meal was fine, spa too but hotel is grubby and in need of renovations. Bed linen clean but walls dirty, chairs fading bits peeling off, shutters ancient it just looks dated.

Checked in ok with friendly desk staff. Offered assistance with luggage as the room was up 2 fights of stairs (no lift). Massive bed in a pleasant room. We had breakfast both days. Breakfast was poor. Hash browns and black pudding were very overcooked, probably there since before it opened at 6.30. We had breakfast at 8.30. We booked this hotel because it had a swimming pool. But was met with a sign that said swimming pool closed until further notice, no explainatuon. So overall was not the experience we expected.

Convenient for Brands Hatch. Easy parking. Quiet. Good breakfast. Friendly helpful staff. Would use again.

The hotel staff were fabulous and helpful. The restaurant food for dinner was unexpectedly good and the service was excellent. A great full breakfast too. Unfortunately, there is no lift therefore it is difficult to manage luggage. There are 3 floors and we were on the 3rd. The bathroom was funky and in need of updating and we were told that was happening next year. The rest of the hotel was updated nicely. Lovely exterior spaces and the interior public spaces were spacious.

Lovely hotel and decor , very smart . Room massive and well equipped, again decor great. Very easy to get to and amazing value for money , even has a pool . Would defo recommend.

£20 parking for one night is the big downside

Basic rooms for a Holiday in, Expensive for what it is !! Not good view from the bedrooms, Not much to do around. Luckily we were only there for one night as we were playing in a Charity Golf ⛳️ day and the Golf course was only three miles away from the hotel. I booked 4 rooms. I called room service several times and no one ever picks up the phone and same with reception. I forgot to pack slippers, When I finally got through I was told they don’t have slippers or even the disposable ones !! When checking out there were few maintenance workers standing around the receptionist and to fight my way through to speak to receptionist to check out and no applogy from any of them !! I have stayed in lots of hotels around the UK well as world. But found the stay here unpleasant unfortunately!!!

Very tired looking rooms. Definitely in need of a refurb. Bathroom smelt damp and bath had stains not very pleasant Room size was very good and the bed was comfortable. Breakfast was good.

Good base to explore from

NO HOT WATER!! Rooms cold, very dated, no lifts and charge for parking. I’ve stayed in better Premier Inns!!

Great value for money. Really good check in experience. Huge and comfortable beds. We had an excellent meal. Will book again

My room was quite a walk and stairs with no lift. Very dark and then room key did not work so had a mammoth walk again

furniture and fittings a bit tired.....stayed 3 nights...milk for morning drink appeared on 4 morning...booked evening meal at reception not passed through to restaurant staff friendly though

Great staff

The hotel is nice and the people there.are polite and helpful. The hotel is dated and worn down except in the common areas of the lobby. It will need a facelift very soon as there was a lot of rust in the metallic surfaces of the bedroom. Pool was ok, but the area around it was small so only 3 loungers and a couple of chairs. Breakfast was ok but chaotic. Unfortunately we woke to the fire alarm going off due to a burst pipe. Maybe that was also rusted like other areas of the bedrooms? Food at the restaurant was average.

The property common facilities were clean; outdated property.

The room was in need of renovation. Tatty skirting boards and cracked washbasin. Lighting in the room was very dim.

The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense. As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.

Staff were super but room tired but operations manager knew and renovation in progress

The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.

Everything was nice. The food surged was not inclusive. The meat was not Halal or kosher. The bathroom was outdated