Horrible hotel

Didnt like noise, very chatty housekeeping at early hours. Builders, all talk loud and a lot !

Excellent service overall. Beautiful property right on the beach. Highly recommended.

Great Resort

Excellent newly refurbished room and great services

Its looking a bit old far drom the pictures. Specially pools and common areas. Restaurants are a bit mediocre. Kept going to the hotel next door the Marbella Beach Club

I DONALD have a view

I love the hotel every things waw I will stay again there when I visit Marbella thank You everyone

Marketing videos are a far cry from the reality.

Very nice stay. Service is excellent, room very clean, great resort with a lot of different restaurants with very good food. Only thing to improve is the temperature of the shower, always switches from too warm to too cold and back..

We have given our feedback to Puente Romano

It was hard to find anything to fault, a great experience all round, I will definitely return!

Rooms could certainly stand a renovation as, for example, the white sofa is more off-white with stains. Housekeeping is super nice and accommodating as is check-in, but the concierge desk is unhelpful and grumpy. The information they gave us was either bad, half-baked, or begrudgingly given, like we were asking a favor of someone in the middle of something much more important.

Location, environment

We have stayed at Puente Romano many times and really love it. The gym is amazing, the food is great with a great variety of restaurants and with the healthy food from Rachels at lunch, it is really a 10 out of 10 hotel.

Amazing property and service. World class restaurant options.

Puente Romano is a wonderful playground both for sports families and restaurants and nightclubs One of my favourite hotel breakfast in the world ( I have over 150 hotelnights last 12 month) We are returning customers since 10 years. Pricetab went up 300 percent since last year wich is a bit ruff but I hope everything will br more normal after Covid

Travelling with teenagers this place is great. We had the best time and didn’t really leave the resort for the 3 days we stayed as we had all the comfort we could ask for. We will be back for sure.

You get location, that is what you get with this hotel. It does have some great restaurants, but not any of the ones they manage themselves (all but a few outsourced). There is a clear lack of management and attention to detail as you would expect for a 5*. It starts at check-in which takes five times as long as necessary. Just take the darn passports and return them later! Dont make me sit there while you are manually typing in info into the system. And then why do you need the passport again for the PCR test? Didnt you scan it in to begin with? This becomes a theme across all services provided. It just isnt 5* service. Yes, they do what you ask, mostly, but it is never expedient, efficient, helpful or with a smile. I booked two "delux suites" (I think they called them) and there was no wow factor. Not bad, but that should not at all be the bar here. It clearly has to start at the top.

The hotel itself is great-ish. The room is nice, I stayed in a junior suite, however the A/C was dripping in the bathroom and the bed had a broken bed frame on one side which would have been an issue if we had been two sleeping in it. The facilities are great, gym is very modern and a great place to work out in. The plaza with all the restaurants are great. The service however is 50/50 - I encountered both some of the best and some of the worst I’ve ever experienced at this hotel. The service staff at the Sea Grill both during breakfast and dinner service is atrocious - bad enough to make me not want to stay at this hotel again.

I didn't get the room that payed for !!!! I paid a suite an i got a junior suite !

Best place to stay in Marbella. Great location, high quality service and beautiful facilities

Great food at BIBO and Lina as well as the hotle restaurants.

The room on this occasion was very damp and had not been yet refurbished.I think perhaps that the old style rooms are given to booking sites. BOOK DIRECT. They will give you the same price if you ask .....

I liked the service, the amenities and the clean rooms

I have been staying in the hotel for the past 4 years . Every summer . The service was excellent. But this year it was awful. I was suppose to stay 2 weeks but i had to cut it short and moved to another hotel. For the whole week only one night they did turndown service , the room infront of us they kept leaving trash and towels outside their door and no one picks it up for the entire day. And when we checked out, one of my bag was missing a wheel , and the bellboy was so mad he dragged the bag 2 floors down and broke the remaining 2 wheels. I told the manager what happened and left the hotel. I would never expect this service from a hotel like this.

So many restaurant choices, nice pools, clean and upgarded room, excellent hotel.

Fabulous restaurants, cool, contemporary newly refurbished rooms, great position, choice of 3 pools or beach. Highly recommend Rachael’s For breakfast and lunch - super healthy and yummy without breaking the bank. Only off brand thing was being sent to the very outdated tennis club locker room to shower before our flight. Never had this experience in a 5 star resort before - usually you would use the spa showers so this was odd and at best a 2-3 star environment. My 3rd time staying here and I will be back!

Best resort - it was our third time there. lot's of beautiful gardens, excellent restaurants , perfect service. we enjoyed a lot.

Exactly what I expected.And a bit more.Amazing location.

It was excellent

Food was delicious at the seafood buffet and reasonable price.