This stay was not as nice as I had hoped. We traveled with our two young kids at the end of August. The biggest issue was that the outdoor pools do not have a shallow area or baby pool for kids to safely stand. There is a ledge around the edge of the 4 ft deep big pool where kids can stand, but an adult needs to basically hold them at all times. This would be okay (not ideal), but the water was a little cold to stand chest deep for long periods of time to hold them back from falling all the way in. The water was too cold to want to go down the waterslide. This made the whole point of the hotel with children not very relaxing. The hotel also felt understaffed in all areas. For example, at checkin, we waited in a line with four other parties in front of us. The hot tub had at least a dozen empty cups around the edge, making even finding a place to sit feel a little dirty. The Blue Point restaurant was also noticeably understaffed. The reception desk only picked up once over three attempts to call with separate requests. Lastly, I booked a room with breakfast included. At the restaurant, I was handed an a la cart menu and asked the server to clarify what I had already paid for upon booking. His response was “I have no idea what you booked.” The experience made me choose to not book a Hyatt for another upcoming stay. I am sad to write this review, but for the cost of this hotel and the Hyatt name, I expected a little more. The s’mores at the fire, though, were lovely.

We had a wonderful time!!! Nice get away!!!

Great location. When traveling with vegetarians and/or vegans, dinning options are extremely limited.

The property and views were amazing. The customer service was just ok. Upon arrival, no bell hop or self service carts were available for our Mid-Week Check In. The king sized mattress was uncomfortable, but the under the bed motion sensor lighting was a nice addition in the dark. The sound proofing was terrible. One morning I was woken by crying children in the hallway before 8am. Then the next morning to the sound of the words "Housekeeping" yelled repeatedly every 30 seconds as they worked their way down the hallway. So, I was unable to sleep past 8am either morning. Housekeeping missed a few things when cleaning - leftovers in the mini-fridge, holes in the throw blankets, forgotten pillowcase, and housekeeping changed the thermostat to 59 degrees when they cleaned the room. Internet service was disruptive. I could not load the internet. The Concierge suggested I turn my phone off, then on again, which did not solve the issue. I couldn't log in to check in on work or enter my Fantasy Football Draft for the length of my stay. Overall, the pool, river view, and property itself were beautiful. But the above listed items didn't make for the best experience for the cost.

Our room was very dirty. There was a ton of long black hairs in the shower and all over the bathroom (including hanging from the ceiling). We found rubber gloves all over the room? We found 1 in the bed and 1 on the floor in the room, outside of the bathroom. When we arrived, there was a can of WD40 on the sink counter and a staff member tried to barge into our room to take it back. We also could hear our next door neighbors very clearly which was annoying.

Love it. Best place ever

Only 2 recommendations . First the pillows were very small. Years ago I remember the pillows being larger and there were more of them. Second. While in line for a drink at the pool someone in front of me gave our room # for their drinks. Good thing I was standing there. Twice while I was purchasing something and gave my room # instead of asking for my name to identify myself the person told me my name. Anyone could get away with that. Please ask your staff to have guest give them their name. Suggestion is for the wristband being scannable like at Disney or other resorts so people can not give false room numbers. That is all. Other than that a wonderful stay.

They need to plan better for the summer. We waited and hour for oatmeal and eggs. Being seated was a mess. Completely disorganized. The facilities are lovely. We enjoyed ourselves. Options are great. Need to consider bartenders at pool Area walking around. Missing a great opportunity. I would’ve drank more but didn’t want to get up, stand, and wait. The outdoor bar, hall the people didn’t know what to do meaning register understand the actual order. However, I’d still go back.