Too much noise from the next room we have heard children crying all night long POOR INSULATION

Relaxing trip. However the whole place needs renovating. There is also a serious lack of staff, especially for cleaning and maintenance. I guess it was once a top rated resort but now it is worn out and desperately needs some TLC. On a positive note, Stefane and Rose at the spa give an amazing massage. Best we ever had!

From first hour to last hour we had no clean bed sheets, no clean comforters, there was bugs in my room. No room service. Restaurant was closed due to a wedding. Only the other bar restaurant was open which had bad food options. Jacuzzi was shut down and broken, the indoor pool was dirty and cold. Very dirty and puddles everywhere. The outdoor pool had no chairs for us. No towels, ran out of towels for the bathroom and the pool. It was a horrible experience. Our room wasn’t ready upon arrival at 6 pm. Just lot of things wrong.

Nice location

Most disrespectful staff ever I’ll start with the water they don’t even offer free water bottle the room had one towel for two people , we went to eat at the hotel and the server was so rude and disrespectful even tho he got tipped but he was forcing his tip my wife was pregnant and asked for ginger ale and he gave her alcohol when I went to tell him it has alcohol in it he had a crazy attitude gave me a can of ginger ale and called me stupid after I started walking away honestly never again the worst hotel ever it was full of Discrimination

Great place

So few staff, so little in the way of refurbishment. Towels are as tired as the staff. Water from our sink was dark brown, had to complain and insist to get any attention. Hardly any real variety of food available, practically impossible to get a cup of coffee between meals. Breakfast buffet was sad—and a buffet during Covid times? Unheard of. All around the property has seen much better days.

Room was clean and very comfortable. Amazing mountain view! We were lucky that the main restaurant was open our first night there. Great food and service! Lovely grounds and nice pool area. On our second day there, we did feel the male lifeguard could have been doing a better job as kids were pushing each other into the water etc. and he just sat there. There should also be a sign with Pool Rules, as there was some yelling and splashing and ppl playing their own music loudly (when there is already music coming from the bistro)—ppl need to be reminded that this isn’t their own private backyard. It’s a non smoking hotel, which is great, but would also be better if they didn’t allow smoking on the grounds at all. We were sitting at the pool and ppl right behind the pool gate, right behind us were smoking—which as a non smoker is gross as you’re trying to enjoy the fresh air. We tried to make massage appointments, however no one was in the spa when we went (during opening hours)—we left a note AND we called a couple of hours later and left a voicemail with our info etc and never heard back. So we didn’t book any spa services. Otherwise it was an enjoyable stay and conveniently located as well! We will prob go back next year

Amazing property, views and friendly service! One of my favourite road trips!

Food was great when it was open.Not much friendly staff ,they should work on their customer service. Quick getaway, overall nice looking resort it meet my expectations.

Beautiful property. We really enjoyed our stay. Very friendly staff. Will definitely be returning hopefully soon!

The pool is small and not enough seats for all guests. Needs renovation. No elevator. Restaurant menu is fast food mostly. Overall the place is good but the price is high for the quality expected at this price.

Property was beautiful staff was wonderful $28 for normal breakfast buffet criminal…..lol. Also watch out for the carrot soup it’s chicken stock with some carrot juice in it

service at Bar good

Great staff great service. Clean rooms. Would go again

We were there for a relaxing anniversary weekend, we were unable to sleep or feel any form of privacy as our walls were paper thin. We could hear music, talking, a cough , everything. Unable to even sleep in due to the noise.

A lovely and surprising stay - we had horrible weather so were more or less inside, without the lovely views of the mountain, but enjoyed very much the bar and the warm, cozy fire. Perhaps a few healthy food options on the menu would be welcome (salads). Also the gym needs some love. We loved the old timber posts and feel of the place!

It was disappointing.. the gym was closed for renovations .. they had empty room they could have transfer the équipement in .. the spa was not that clean .. you had to make reservations for diner that they did not tell us when we arrived .. over all did not like the place .. would not recommend

Beautiful location, very well run hotel, would definitely go there again.

Perfect location for a ski-in ski-out getaway with the kids.

Stayed for a weekend with the family. Didn't wander around much of the hotel other than walking to the pool. Pool has lots of echo and was pretty busy (Spring break) so if you're looking for a more romantic getaway, you may want to consider going other times of the year. Overall a little dated but clean.

Relaxing mountain views, spacious superior room, delicious dinner buffet, helpful service.

the room its tooo small and not clean ... the spa not working 3 days

Probably due to the staff shortage? No one answered the phone several times when we called/ no one was there even at the front desk. We didn’t have meal plans and we didn’t know there was a buffet service in the dining room as we weren’t informed when we checked in. We wish they told us that. It’s a nice hotel but they need to improve a concierge service

The ski pass it was nice. Hill very family friendly. Bistro staff were great. Front desk horrible. 1hr plus they check in. Waited all day for our second room to be cleaned which was unoccupied at 8am. With a family this was tough

Country atmosphere.

We enjoyed the activities in and around the hotel. It was clean and the breakfast was great. The spa was amazing and the kids loved skating and the indoor swimming pool.

Many hairs on the shower at our arrival !!!!!

Property is rustic ,clean and friendly .in these time could not take advantage of all the services . The staff were great,family friendly and close to everything ….highly recommend and will see me again!!

The place was nice. The rustique bedrooms are cute but you can hear your neighbors quite well! The bathroom is just ok - very rustique indeed. The pool had ro be booked in advance to be enjoyed.

Nice room, clean and convenient for skiing

the attention and the staff are very attentive