Was s great experience!

Nice building and room The staff were great with the exception of the check in. It took 1 hour & 45 minutes to move four spots forward to make it to the check in desk. Then we were assigned a room already given to someone else. So we took a room for one night and changed to what was acceptable for a room for 13 nites the next day. Not enough staff ever at the front desk - should be prepared to staff up!

Our stay started with a tour for membership. The representative they gave us the tour whose name is Ulysses was incredibly mean, disrespectful, and insulting, not only to me, but especially my wife. Called us fools and idiots. After this, we had to spend the next four days at a resort that made us feel like they hated us. Completely terrible experience and although I’ve stayed there three times before I will never be coming back. This hotel experience was very poor from all aspects. Some of the staff was nice to us, but overall they seem to be an angry group. On top of that the food was incredibly disappointing and did not match any of the food that we had off of premises. Again terrible experience and would not do it again. Kym Lewin.

Great place to stay overall. Seemed like there was too much paperwork on a meal by meal and drink by drink basis

The resort itself is okay. But checking in was an absolute nightmare. Someone with the resort told us to check out of our other resort next door early and they would get us in early… we got there at 9:30 am and they kept giving us a different time that our room would be ready. We didn’t get into our room until 4:30pm. Just to find out that they put us until a room with two double beds instead of one king sized bed like I paid for. For the amount of money I paid to stay here, I am extremely disappointed.

The resort is beautiful, clean. Beach was excellent. Check in was a nightmare. Our reservation said free breakfast, which we had to prove and sent emails to the management. Then the price of payment. We were supposed to have free bottle of wine and free massage. They said you have to request it. 3 days later and six requests we have received the bottle of wine. It became a game for us. When we went to claim the massage they said yes, massage is free but it will be a $50 service charge. We didn’t even bother fighting the room we booked. Too much work and hassle. We fought breakfast two mornings in row. I wouldn’t stay here again.

Excellent

Nice

Swimmable beach, beautiful rooms , beautiful view. Friendly staff

Beautiful resort

My low overall rating is based on 2 things: 1. It's an ABSOLUTE pain that people are allowed to put towels on both pool and beach chairs early in the morning tying the chairs up all day but the chairs themselves may be tied up for only 1, 2 maybe 3 hours of the day. I encourage you to figure out a system to eliminate this. Ruins the experience for those who don't show those selfish traits. 2. The new procedure of opening up reservations at 1PM penalizes those who don't hang around the resort all day. If you're out doing activities for the day, even when you get back by 2PM - the only reservations available tend to be 9PM.

All wonderful except: 1-Zumba in the morning was way too loud! 2- The 10% discount on food & drink and the breakfast included (part of our purchased stay on Hotels.com) was a constant hassle because staff did not acknowledge it - management had to be brought in each time and they validated it - but with much wasted time for all. You should eliminate this, or simply provide a card or vouchers so the staff know, and it will then be easy for everybody. Beautiful property, wonderful food and service - THANK YOU!

staff was terrible

nice property, friendly staff, great breakfast buffet. only issue is the lack of lounge chairs at pool and beach and difficulty in obtaining one.

Very disorganized at front desk with regards to specific questions and replies. Very hard core aggressive time share salespeople. Breakfast is not relaxing as most tables are attended by salesmen. Unless you’re a constant tipper, good luck getting something done. I got locked out outside of the patio one night. It was a frightening experience. Patio door malfunctioned. Although, was given a glass of wine for free to ease my anxiety. Lounge chairs are hoarded by most time share owners and tough to find one if you’re a guest by 9:00 am. Sometimes, they don’t even use the chairs. Staff knows who are huge extra tippers and who aren’t, so good luck getting anything with a smile. I noticed the change when I started tipping EXTRA. Tips have been charged, but one can tip extra. A guest is not informed about all that’s included in one’s package until the guest gets spits of info here and there from people. I’m sure as a time share member, my opinion is invalidated. Such a nice Resort, but run like no one knows what they’re doing, unless you’re a big EXTRA tipper. But, it is México after all. I can understand.

Terrible

Not only did we get checked-in late because resort was understaffed, but I was double-charged for my stay as well. I ALWAYS pay in advance with Expedia but when we got checked-in, they ran my credit card a second time without telling me what it was for. I assumed it was for incidentals but once I returned, I noticed two different charges from the same hotel. I reported/disputed it with my cc but the resort came back saying they didn't have a record of my original payment. I tried contacting them via Expedia messaging and over the phone, but they never followed up. This type of service is NOT what you'd expect from this type of "resort".

Clean

I rate this place 3 out of 10. Hortencia at the front desk was extremely kind and patient. We checked in on Christmas Day only to be told that we did not pay for the “all inclusive”. However, I specifically searched for all inclusive hotels which is how we came about in choosing this resort. The family and I had been traveling since 2am, so we were extremely tired and hungry checked in about 3-4pm. Hortencia tried calling Travelocity but no one answered so we ended up paying for “all inclusive” yet again. Reason I’m rating this hotel so poorly is because of room issues. 1. The phone did not work, it took 3 x of us complaining before it got fixed. The first time we complained they sent someone, he came and said they would need to replace the phone and never came back. 2. The bathroom fan did not work, there was a leak under the sink that soaked a bunch of our toiletries. We had to put towels down to try and catch some of the water that seemed to slowly pour out from under the sink and between the wall, but not sure exact location but towels were extremely soaked by the am - the leak never got fixed. 3. Two out of the 6 days we stayed at this hotel towels had blood stains, we complained they brought new ones - also, we were a family of 4 and sometimes we would only have 3 sets of towels, so having to call for an extra set was extremely annoying. Oh, the pool area. Towels were sometimes hard to come by. There never seemed to be enough chairs for everyone but we made it work.

Loved the location & staff . VIP access was a bonus . Would stay here again . Cheers

We stayed for five nights during 2023 Christmas season. I would give ZERO stars if I could!!! We had booked a room with two queen beds, however, we were given a room with one bed and a sofa. Many people were smoking close to our patio and we couldn't use patio at all. There was frequent drilling noise above our room throughout our stay. On our second night, there was loud music from reception till 1am at night and we could not sleep at all. Customer service did not exist in most of our interactions. For example, when we went to La Trattoria restaurant, the waitress rudely said "There is no room FOR YOU". There are no vegetarian options at all in room service. If you are a vegetarian, good luck finding any decent choices. The whole place was super crowded and noisy. Overall, a terrible experience! We will NEVER stay here again!!

Nice pool. Nice beach. Excellent breakfast buffet. They were a little pushy trying to get us to go to one of their Time Share meetings which we didn't attend. We got a reasonable rate thru Hotels. Otherwise it would have been out of our price range. The room was amazing. Had a wonderful stay.

Safety

The checkin @220pm horrible experience, room wasn’t ready we being told by Adam )the only agent at the front desk that we have to come back later, long line, we have to live and comeback @ 8pm, finally room ready, the agent at the front desk female aroun 55old, very unfriendly, WIFI did not work, they request hold on a CC $5000pesos equal $250us dlls, ridiculous, no cash accepted at any restaurant or gift shop, I wont recommend it…

Great stay, staff was great! Great set up on property amenities yet walkable to many other spots.

5 days of my stay at the pool during the cleaning process, the water was not clean, the HOT Tub water was cold and the jets were not working /it was fixed after 5 days/I was leaving that day. I asked the service desk 2 times and other people also asked...nothing was done for 5 days of my stay, and no shampoo was delivered for 2 days. I was promised on the 1st day to get a massage and spa service with a discount but never did. Just do not promise if you are unable to keep the promise...The servers at the pool area, bell person, and restaurant were outstanding. If you came to us, not a member you just received bad service, water drinks, etc. I see the difference because I am a member but this time I was just the tourist staying in the hotel paying the price comparable to other 4.5-5-star hotels. I got the treatment of 2-3 stars....It wasn't right

The pool was unsafe to swim and from what we are hearing this has been an on going problem . The water was green due to Algae as the pumps were not working and it’s been like that for a few months now. There is absolutely no entertainment and the hotel pretty well is a ghost town at 8:30 at night. You would think Expedia would stop sending people to a resort like this due to water problems. We were at this resort for 10 days and not once were we in the pool . People were finding themselves with flu like symptoms because of the water conditions that they decided to swim in .

The check in was very slow the fellow checking us in didn’t have our proper information as per our reservation. He had our visa but for some reason, put our info on MasterCard which we don’t have. The accounting dept must have figured out the problem. We ordered our first drink it was shown that we hadn’t even checked in given a room number. Absolutely bizarre. Another staff member helped us get through the situation!! On another note, they are short on towels for the beach chairs. And, it’s not even high season yet !! There was a fire in the main kitchen one night where apparently their recyclables caught on fire. Smoke was everywhere . We were all kept out of our rooms for a few hours but no one came knocking on doors advising there was a problem. We fortunately were out for dinner that night came back to chaos !! The Villa Group never sent out any communication as to what had happened which is not good or an apology.

Villa Del Palmar has been a favorite destination of ours for 20 years. The staff are the best!! Always quick to help and with a friendly smile. Many of them are like close friends. We look forward to seeing Agustine at the pool, Antonio and Louis always make us feel at home when they greet us at the front. Our only complaint was the condition of the resort was not as clean as years past. The pool was so cloudy, I would not put my head under water it was bad! I informed them several times. It was not fixed the whole 8 days we were there. The sidewalks around the pool did not look like they were being washed regularly. Having said that, we are planning on returning in the spring. Hopefully these were just temporary issues.

It was all around amazing.

excellent place, very nice and quiet, recommended to spend an excellent vacation with the family! It is safe and very clean! It would be perfect if they had more vegan options to eat!

Excellent staff and food. Spacious one bedroom room. Rooms need updating. Technology poor.