Fabulous hotel in a great location.

We was very satisfied with this trip, couldn't find anything to complain about..

We stayed for four nights in two rooms at Compass Club Level in September 2024. This hotel is in desperate need of refurbishment. I can’t believe the price they charge for the poor standard of accommodation. It has the potential to be a beautiful hotel if Disney chose to spend some money. The bathrooms are dated and not very luxurious. I’ve seen better in budget hotels. The wallpaper was peeling away in our room and the furniture is bashed. Don’t get me started on housekeeping either. Every day it was half a job done. Dirty mugs and glasses left. Tea and milk not replaced, bins not emptied. One even left us a broom in the bathroom but they quite happily took the tips left in both rooms. Needless to say I didn’t bother after that. The beds were hard and the air con was none existent. It doesn’t go below 20°c and the weather was warm so we didn’t sleep well at all. The breakfast in the Compass Club lounge had a decent selection but was lukewarm every day of our stay. Most of the cast members were polite and helpful apart from a couple that seemed disinterested in helping us with a couple of issues that we had. I definitely wouldn’t stay here again until it’s had a refurb and even then I’d have to reconsider. We love our Disney trips as a family and nothing beats WDW in Orlando. The hotels, food, cast members and parks are just a cut above Paris so my advice would be to save your money and go there instead. I certainly wish we had.

I have always loved Newport, and trip was no exception. Brilliant hotel 5 ✨

It was Great!

On arrival we went to reception to check in and get our room - we arrived after 2.00 p.m. The receptionist queried our room and although we had booked a room with 2 double beds, she tried to give us a family room with bunk beds, which we declined. We insisted on having what we had booked and she then told us we would have to wait until 3.00 when a room would be allocated to us. She was not hospitable, polite or concerned that we were disappointed about not automatically being given the room that we had booked. No apology was given throughout the whole process. We went back at 3.00 and had to queue for 20 minutes until we could see a receptionist who gave us the room that we had booked, but told us we would have to take up our own luggage which we had stored in the luggage area outside the main door to the hotel. we went around the hotel to the luggage area and asked to take our luggage away - the man asked for our room number and said the luggage would come up to the room within 15 minutes - we would not need to take it ourselves. we went to our room and after 40 minutes we phoned down to the luggage area to ask where our luggage was - we were told by the man on the phone that we had not given a slip of paper with our room number on to the luggage centre and therefore they had been waiting for us to contact them in order for them to bring the luggage up. we told them that we had not been given a slip of paper by the reception and we had verbally given them our room

This was our first experience visiting a Disney hotel, and we were generally impressed by the Newport Bay Club. It is situated about a 10 minute walk from the Disney Village, with a further 5 minutes to the park entrance. Staff were very friendly and efficient (they had to be, the hotel lobby gets extremely busy around check-in time). One downside is dining options at the hotel; there are a couple of restaurants, but with set menu prices at €45 or €55 per head, this is very costly, so we did not use them, meaning we were stuck with the Disney village or park food offering, which is mostly 'fast food'. The hotel shop is primarily for Disney merchandise, selling only drinks and sweets; it would have been better if it offerde a slightly broader choice such as healthy snacks or fruit, but I suppose that's not very Disney. Nice indoor and outdoor pool, which we took advantage of during a particularly hot day (37 degrees celsius!) but the changing rooms can get very congested, so try to pick a quiet time. Overall, quite expensive, but a quality experience.

The Newport is in need of a massive update. It certainly misses the mark when compared to other Disney properties in other countries with regards to room features like outlets, air conditioning, general cleanliness, and food options at the restaurants. I would recommend the other hotels at the park or even ones outside the resort before choosing to stay here. It’s not worth the cost.