I like the place, I been there for many times... Anyhow, the Hotel needs reconstruction so badly. From the point of view of services, I remember the times, when Hotel was 5*, right now most services as well as equipment are on 3* level. Especially breakfast are really weak, cold scramble eggs and watery orange juice is too low standard for pretty high pricing out of the season. I assume, that manny of guests will return, because they are long time visitors as I'm. So they will return some how till day they not...

Great location. I thought pool was in the premises which was misleading. We had to walk to another hotel associated with this one. We had no towels available.

Overall we had a pleasant stay, but a few things were disturbing. We booked a sea view room more than 8 months in advance, they allocated the worst possible room with very obstructed view. No beach towels, no kettle, very dated feel... Big positive is a free use of thermal pools, which we loved.

What was good: Great location, the pools are great, out of the usual hotel pools league (opening hours from 7am to 9pm, good). Breakfast is nice, plenty of options to choose from, check-in was ok. Small chocolate in the room as a present 👍. The front-desk lady was friendly during check-in. This is where the nice stuff ends. What I’d like to be improved: Fruit juices at the breakfast are poor quality, especially the orange juice. Fitness centre is closed until 3pm! So forget about a morning workout - if you arrive in the evening and stay for only one night, forget about the fitness centre completely (I wonder why do they even have it). Check-out was horrible, very slow, people waiting in the line, forget about leaving fast in the morning. Hotel parking was full (but fortunately we were able to find a spot for free around - above the hotel parking lot). There are no towels to use for free at the pool that I could see (you have to take the towels from your room).

First day no Wifi in the room due to a technical problem - which was pretty bad. Hotel then gave us an upgrade to a suite for our second day (we had only two days). Very nice!

This hotel is very well located, the food and service in the restaurant was excellent. The service on reception let me down a little as our stay started by having to argue to acquire parking that we had understood was part of the booking. This is a basic infrastructure issue that the hotel needs to resolve. The bed for our child was in three levels, so unsatisfactory. It only works for very young children. Given the Covid-19 situation, the government subsidizing these hotels, I expected far more in service.

Everything perfect . Hotel, personal, beach, wellness, gym, Best holiday place in the last 5 years. Must see.

I liked everything especially seawater pools and food...

ottimo hotel super consigliato personale attento ottimi servizi e pulizia

The location of the hotel is the best. You are the center of everything. Staff was courteous and nice.

Nice hotel, some parts feel a little dated. Area is nice, with plenty of places to drink - good transport links to piran.

Properly located and with good amenities. Really close to the casino and beaches.

The Grand is on the waterfront of a slightly "seaside" resort. We chose it for its nearness to historic and utterly magical Piran - a very easy bus journey from the stop outside the hotel. Very useful to have valet parking. Rooms were large, beautifully presented and excellent value for money. Dinner and breakfast buffets were amazing and delicious. Friendly, professional staff.

Great place for relax and recharge

Expensive recliners and umbrellas on the beach (they used to be included in the price) - no cheaper than in Cannes, which Portorož definitely isn’t. Welness center closed when we were there.

Nice hotel on the seafront with friendly and helpful staff. Comfortable and clean room. Efficient free valet parking. Good experience overall.

The hotel had a problem with water which meant no meals could be served.

Cleanliness of hotel and the location

A nice hotel with spa in great location. Casino next door. Plenty of restaurants near the sea . English speaking staff is very friendly and helpful.

All is OK, only bathroom isnt so good.

We were really looking forward to last night of holidays in a 5 star hotel. I have no idea why 5 stars as overall nothing like the hotels we had been staying in for the previous week - a few of which were only 4 star! Reception staff were efficient, porter very friendly and helpful. In the bar and breakfast restaurant it was difficult to obtain service and once we had ordered a long wait. The main disappointment is that the hotel is connected to 3 other Hotels and they share spa and pool facilities. Consequently instead of the luxurious spa we were expecting it was a bit more like the public baths. The decor was old fashioned and restaurant set out with masses of chairs in rows like the huge communist hotels pre the fall of the Berlin wall. Breakfast was plentiful but both my husband and I came back with empty plates! Moreover this hotel was double what we had paid for any other in the previous week.

We stayed at the Grand Hotel Portoroz for 6 nights. The front desk staff is very friendly, the rooms are clean and the food is fine. Breakfast has wide selection of items, including rolled oats and soymilk. The spa section is great as well.

This hotel does not quite match up to its grand title or reputation. It is perfectly pleasant (apart from the bathroom having an unfortunate smell) but it just isn't "grand" in any sense and barely hits its 5 stars. The rooms are average sized and very mid-range and the general look of the place is functional rather than elegant. The true Grand Palace is in the late stages of renovation next door - from its outside appearance which dominates the Portoroz waterfront, that will truly match its name and former glory when it is finished.

Portoroz is a great location for a holiday and grand hotel portoroz good location for that holiday. In eurpoean terms the hotel is a good four star hotel rather than a five star, but that should not put me off recommending this hotel. The hotel staff were efficient and friendly and the hotel was new, clean and welcoming. Although there is no natural beach at Portoroz the Hotel "beach" with its very well laid out areas of sunloungers and sun canopies one of the best Ive been to. Only down side is the Sauns Park was closed for the month of July for planned maintenance

The hotel is a nice four-star hotel with good spa and beach area facilities. The spa actually makes the hotel worth visiting. The spa offers very large variety of good quality services and also a nice pool and sauna area. We took masages, manicure, pedicure etc, and all the treatments were done professionally. The staff at the spa doesnt always speak English so if you have something special you want them to do ask the spa reception to tell what you want. Hotel has an own beach area with a nice lunch restaurant / bar, and the food is good although the service can be slow. We also enjoyed thai massages in the beach area and recommend that highly. The reception service at the hotel is very basic and they are not very used to unusual situations, so be patient with them or othewise things wont work out. Hotel arranges tranportation from the Ljubljana airport but you have to book it two days in advance - we learned that one day prior to our arrival and it was too late.