Nice hotel, lovely staff, but lacking some amenities due to the recent flooding the town suffered

Pretty good hotel with amazing staff, that has been affected by the flood. I would rate it 5/5, but there’s no laundry service and the restaurant was not open on Sunday.

Amazing friendliness and customer service, front desk very accommodating regarding Covid concerns (got a lunch box instead of buffet breakfast). In the room: very spacious. It would help if A/C and floor heating controls (bathroom) were mounted right side up and if they would actually do their job, i.e. control and change temperature.

Nice

Comfy beds, smart room and ample breakfast. A comfortable and good value stay.

I really like the park hotel in Euskirchen. Really handy for the station and the town. Nice bar, good food, great breakfast and the staff are very friendly and helpful.

This hotel has really a potential to be a top hotel, but unfortunately, we didn’t like everything. The room was very nice and pleasant. But we don´t understand how a modern hotel can install a room lighting system which is so difficult to find and understand. To turn on or turn off the lamps, it is to be done from a central beside the beds which was very difficult to find and use in the night, when the room was dark, so we had to use our flashlights on our mobiles. But also, when we turned on all the lamps in the December morning or evening, the room was very, very dark. No light in the roof, only bed table lamps and a lamp at the writing desk. Our conclusion is that the hotel management has been cheated by the electric system supplier, to install a “modern” but useless system. But the Internet in the room was “OK” with 8 Mbit down and 2 up. Then the bathroom: The door had an automatic door closer which was so stiff that it was difficult to open the door! Why having a door closer to a bathroom? And the toiletries… The text was so small that it was almost impossible to see what if it was conditioner, body soap or shampoo. The breakfast was poor with few vegetables.

Well appointed junior suite. And all of the hotel facilities were great. Wonder menu in the restaurant, and the breakfasts were a great way to start the day.

Super hotel !!! Big room and very clean. Professional staff

we are told the breakfast is to 1...they forgot to mention that that only goes for the weekends. We went down on a monday morning around 12.. Our late check in was approved upfront but we still got called and had to go over it again. Other than that, pretty okey stay if your just stopping on the way.

Not gut: The room has a middle door, through it can you hear the neighbors. Thereby it’s not insulated. Otherwise the hotel is gut.

No wifi. Bar closes at 0930 pm. Been there a few times over the years. Went down continously.

The hotel was very nice. Comfy and everything looks good and clean. Some of the personell who worked when we ate breakfast was a bit rude and lacked service. Nothing else to complain about.

Love this hotel, stayed many times and always good service.

Great hotel with amazing spa and breakfast. Best value for money.

Top Hotel Küche ncht so gut Persnoal supe.Zimmer Top

Room was huge! Good basic breakfast, easy parking (costed 17e/night). Town is easy accessible. Only minus was the power outlets nearby beds as there wasnt any. Plus Wi-Fi a bit slow.

Nice room, awesome breakfast, best value for money.

Best Breakfast Buffet ever. Very good location if you arrive by train or bus and easy walking to town shopping and dining.

Very nice hôtel. We like his deco and the spa is peacefull.

Very nice hotel close to the city centre, with excellent parking facility.

Reception was welcoming and efficient and first impressions were good. We had booked a de luxe room which was quiet and looked to the back over roofs of neighbouring buildings. The room was very hot and after repeated attempts to lower the temperature we failed as the thermostat instructions were vague. In fact there was no book of instruction or information about the hotel anywhere to be found. The emergency information was by the door to the room but was almost unreadable because because the light was so poor. The bed was comfortable with plenty of pillows and cushions but we had to sleep with no bedclothes because of the heat. The bathroom was well appointed but at 26 degrees was unhealthily hot. It was impossible not to cause a flood because the shower seal was defective. We reported the heating problem to reception who sent a maintenance man immediately. His only comment was that all the rooms were set at this temperature. We had occasion to need a doctor but again there was no registered doctor so we spent the morning at the local hospital. The breakfast was standard fare but we asked for a soft-boiled egg on our third morning and it never came. All in all this was a disappointing stay and judging by our experience we would not recommend this hotel. We made our feelings felt at reception and did get the car park fee of €36 waived.

Reception was welcoming and efficient and first impressions were good. We had booked a de luxe room which was quiet and looked to the back over roofs of neighbouring buildings. The room was very hot and after repeated attempts to lower the temperature we failed as the thermostat instructions were vague. In fact there was no book of instruction or information about the hotel anywhere to be found. The emergency information was by the door to the room but was almost unreadable because because the light was so poor. The bed was comfortable with plenty of pillows and cushions but we had to sleep with no bedclothes because of the heat. The bathroom was well appointed but at 26 degrees was unhealthily hot. It was impossible not to cause a flood because the shower seal was defective. We reported the heating problem to reception who sent a maintenance man immediately. His only comment was that all the rooms were set at this temperature.We had occasion to need a doctor but again there was no registered doctor so we spent the morning at the local hospital.The breakfast was standard fare but we asked for a soft-boiled egg on our third morning and it never came.All in all this was a disappointing stay and judging by our experience we would not recommend this hotel. We made our feelings felt at reception and did get the car park fee of €36 waived.

This is a very smart, comfortable hotel with very friendly staff, an excellent breakfast, and enormous, very posh bathrooms. The only thing missing were facial tissues normally found in this class of hotel. The train and bus stations are directly opposite the hotel and the town centre starts literally around the corner. The hairdryer, not mentioned in the hotel advertising, is cleverly hidden in a drawer in the bathroom. A bottle of drinking water is provided, renewed when the previous one is empty. We were very impressed with this hotel especially for the price demanded by Expedia.

This Parkhotel was one of the nicest stays we had during our two week trip to Europe. It’s located right across from tons of public transportation options, or you can park your car in the neighboring garage for about €10/ night. Short trip to Bonn or Cologne with a select offerings in Euskirchen as well. The service was EXCEPTIONAL. The front desk staff (one young lady in particular) went above and beyond to make our stay enjoyable. We even had a minor fiasco with our passports and she let us check out at 4PM with no additional charge. The rooms are some of the largest you’ll find in Europe, which is refreshing coming from the luxury of space we have in the USA. The bathrooms have full size tubs and even have American outlets for those of you traveling with limited adapters. The breakfast offering is extensive and offers something for everyone. From smoked trout to cereal to fresh baked bread, you will leave breakfast more than satisfied. Apparently this hotel was recently rated 4 stars (has been 5 Stars pervious years) and is being acquired by a new company - so it will no longer be a park hotel. Overall I would highly recommend this hotel.

The hotel was a great surprise in respect of quality.It was excellent.

Weird floorplan, in that rooms were not numbered sequentially. Finally found ours, only to find out the lights did not work. After a trip back to registration,the clerk explained that the key card had to be inserted into a slot inside the room. Hard to find the slot in the dark! Suggest: 1) Clerk inform customer upon registration and 2) light the slot. Pillows were awful. Room was large and comfortable as well as the bath.

Lovely hotel, very clean. Lift from secure underground car park to hotel. Key cards to open doors and access room. Room was very spacious. Would recommend to anyone.

This hotel is outstanding. It is modern, clean, and well appointed. The staff was efficient and friendly. The location is excellent being across the street from the train station as well as having ample on-site parking. The included spa was bright, clean, and very relaxing. We would certainly stay here again the next time we are in the area.