Room was clean and comfortable. The gambling was terrible.

When I checked in. Within 5 minutes I tried to use the toilet and it wouldn’t flush. I call the front desk and by the time someone came I tried to fix it myself. 10 minutes later it still wasn’t fixed so I let the maintenance man come and he said it was fixed. Later that night after shift change another maintenance person came and replaced the handle and lo and behold it still wasn’t fixed. They only offered to return the resort fees. I believe I was entitled to way more than that!

Check in was quick easy and fast. We had plenty of room for friends to hang out before gambling. The shower was impressive, felt like a sauna while enjoying the seat. Pillows were soft and bed was comfortable.

It was ridiculously hot in the halls and in the room. We set the ac to 69 and it had to be at least 80. We could not sleep and friends had rooms on other floors with the same problem. Then the power went out and the pitboss did not handle that legally or cordially. I have been to the property many times of there years, dating back to it being the isle and I’d never been treated so poorly or miserable. I don’t like to complain or stir things up but it was disappointing and there was no attempt to set thing right. Power outage and HVAC problems can be out of the control of any employee, but how they are handled and compensated for are 100% in their control to make it right.

Got food poisoning from brew brothers I ordered my burger well done and got rare as they could serve a hot patty. Honestly this was ruined my beginning of my 10 day stay. Humiliated by the staff and their rude comments. I honestly never thought I would of had such a horrible experience. I just wanted to spend my recent winnings of 17k in peace. I was well know and respected by staff members but after this experience I'm never going to return to horseshoe casino.

The gentleman who checked us in was very friendly and helpful. The entire stay went downhill from there. The amenities lists AC however there is NOT AC and in the room. Our room was 78 degrees. We had to keep the windows open just to achieve 72. Plugged one curling iron in and the breaker blew in the bathroom. No lights or power. Re-set the outlet and finally got power. Had to curl hair in by the bed. Coffee maker did not work. When we went to the front desk in the morning to discuss the AC, power & coffee pot; she acted like she could care less. We did have a new coffee pot when we returned at the end of the day. We drove 6 hours and were tired when we arrived. A "valet" approached us and offered to park our car for $10 in valet for our entire stay. So we agreed. Only to find out the next morning, "valet" is complimentary. How can you have these con-artist working at your facility? Not once did we receive maid service. When we would return after being gone all day, our towels (that were hanging up) were taken and a pile of clean towels on the counter. Every day we got less and less towels. They would remove 2 wash clothes, 3 towels and one hand towel. They gave us 0 wash clothes, 2 bath towels and 5 hand towels. I prefer you don't take our towels that are hanging up if you are going to short us daily! Not once were we ever greeted or acknowledge when leaving or returning from the hotel. Very rude staff. There are many other choices to stay at....choose them!

Dirty room dirty towels broken sink and toilet seat broken panels in the elevator cracked tile shower door that you had to step over the toilet to get out of no complementary breakfast nice casino and sketchy parking ramp all i can say is WOW!!!

Easy check-in, great prices, and clean rooms.