Over all experience, it’s okay, the hotel is in need of refurbishment especially exteriors areas just some of the examples again, this might be a one off, but this is my personal experience no air condition on and off for 48 hours in temperatures, reaching 46c outside No water running at times during my 5 day stay also there is charge for all and then refunded at the end of the stay example need towels €10 euro each need a extra key €10 euros never been charged in a 5 star hotel before ? This hotel is more like a 3 star to 4 star at best But staff was very helpful and polite. I think it’s just the rules for the hotel that have been put in place that had to follow, but they could not be so more to help you considering the circumstances.

Very good hotel, good food, fantastic beach.

The hotel was very cute and quite. Staff were very helpful and friendly. But this hotel for sure is not a five star as the hotel is very old and need refurbishment, also the food is not for a five star hotel, food options is very limited, i have been to many all inclusive hotels and never seen some thing like this.

Nice hotel, food very good, service great. Not all facilities were open.

Initial reception was good. Disappointment upon entering the room. Wardrobe doors removed for some reason. Black grouting in shower compartment. Design of chair on veranda of pool access room was dangerous. decking was uneven and poor quality. loungers were old an not easily moved due to screw heads which had previously held some sort of foot to the lounger now digging into the wood of the decking. The dining facilities were worse than a works canteen. An eating factory with no atmosphere, tables a metre from each other and a turnaround time for evening meal of 15 minutes. Awful. Not a one star experience. Can't imagine where 5* came from.

The hotel was lovely, nice peaceful, quiet atmosphere and a very relaxing stay! The amenities are great lots of different pools and chill out areas, we made us of the free gym too which had everything we needed. Food was nice would of liked a bit more of a variety though. Room was clean, nice welcome pack only issue was no instructions for the safe and the shower was in need of a bit of tlc (shower head wouldn’t stay up on the pole and there was no plug to run a bath). Otherwise a lovely, relaxing place with very welcoming, friendly staff. Would highly recommend.

This is NOT a 5 star hotel ! False advertising and the place is awful.

Sofia and penny were very great and approachable. Helpful with information about the area.

It is a nice hotel but not very new and can do with better maintenence. Also the beach is far down hill and the shuttle service is horrible.

Paid for a double sea view room which was on the 5th floor at the front of the main hotel building so the room location and view could not have been better. Would not have been happy to have been in one of the annex buildings, including the one down near the beach. Also some 'land view' rooms look to be in disappointing locations. Don't know where the 5 star claim comes from, this is a very average 3 star at best. Restaurant food also average and not particularly to UK tastes although always found something to eat. We experienced some illness during our stay and were a bit disappointed that hotels like this with a large self-service buffet style restaurant don't have a hand gel policy. Similarly they allow water fountains to be contaminated with guests refilling bottles directly from the nozzles. Air-con in room worked only intermittently, servicing of rooms was a bit haphazard including toilet bin not being emptied on one occasion. Bottled water in room replenished, strangely, every third day. Overall, had a decent week's weather (mid-May) which helped us enjoy our week in Crete, but won't be going back to either the Galini or the Stalos region again.

We loved our stay at this hotel. Staff were all very pleasant, our room was lovely with an excellent view. The Galini also has its own beach complete with beach bar, which was lovely. I would recommend this hotel to anyone in need of a nice, peaceful break. Please be aware though, that there isn't any in-house entertainment provided, so for this, a person would perhaps need to take a short stroll into the town.

The food was Always cold . Sofia is amazing .All the staff except one bartender at the pool bar were extremely friendly. He was rude.

Hotel was much larger than I had expected, but lovely - 4 swimming pools (plus a shared pool available with our room) to choose from and a good selection of bars. There was some confusion with our booking/check-in and we weren't given the all-inclusive passes until we queried it the next day. I'm not sure if it was a problem of our booking through Expedia, but we paid significantly less than what we would have if we'd booked direct with the hotel. We had print outs of our booking to evidence what we'd paid for. Had pretty rubbish weather the first 2 days, and the hotel's tiled floors are not particularly safe when wet, but glorious sunshine at the end of our stay. There are quite a few stairs, so not appropriate for those with limited mobility. Food wise, there's good choice if you arrive for your meals on time. Don't rely on the "late breakfast" from 10-11am as it's only pastries left. Queues for dinner, but it moves fairly quickly.

Had a comfortable stay at the hotel. Was feeling quite burnt out, so not having to make any choices as I had the all-inclusive service was a blessing. The food selection on every meal was quite massive and also had a good selection of salads which was a big plus. Easy access to Chania town via bus (maybe 20-30 mins) and quite a few restaurants and little shops around the hotel area. It was a really touristy area, but luckily buses and cars take you wherever you want. The beach was lined with one hotel after another, but the water was wonderfully clear and warm. The hotel staff was friendly and overall the hotel area was neat. There was a shuttle from the reception to the beach, as the hill was quite steep. Wonderful for walking, though. The spa was nice too. Overall, a very good stay but not necessarily 5 stars. It was 4 stars would be closer to reality, but I really have no complaints. My stay was just what I needed to relax. Close to the beach, a few nice pools, good food, good access to town and had a gym. Would recommend the hotel for an easy stay.

Good facilities, great staff and a great selection of food.

For sure the hotel is not 5 stars, This hotel should be rated as 2.5 or 3 stars. The food is ok. For the beach you need to take a shuttle and in general the hotel has a lot of stairs so should not be recommended for old ppl. In general i will say just ok hotel. Honestly i will try other hotel for my next visit to crete. Good point is that the day of the checkout you can use the all inclusive until you leave the hotel

For sure the hotel is not 5 stars, This hotel should be rated as 2.5 or 3 stars. The food is ok. For the beach you need to take a shuttle and in general the hotel has a lot of stairs so should not be recommended for old ppl.In general i will say just ok hotel. Honestly i will try other hotel for my next visit to crete. Good point is that the day of the checkout you can use the all inclusive until you leave the hotel

Nice hotel at a nice location.

It was amazing right down to the lunch box to go

The staff was so friendly and accodmodating. The room was kept clean , but we had a stain on our pillow that needed replacing, as well as on the blanket. The shower had very low water pressure, but bathrooms were kept incredibly clean. The rooms are a bit outdated as well. The pool area was awesome and enjoyable .

A very relaxing stay. As a solo guest, I still felt very welcome at the hotel, as the staff were very pleasant and helpful. It was more relaxing than a family-friendly hotel because it is adults only, but it still had evening entertainment to add to the atmosphere.

Amazing place. The hotel itself is brilliant. Lovely view directly overlooking the sea. They have a great selection of food with gluten free, local and international dishes as well as salads and fruit. For 2 nights you get to have a meal in their Chinese and Italian which are both really good and have stunning views. The staff are excellent and happy to help where possible. The rooms are a great size, nicely decorated and felt very clean. Overall, for the price I can't fault this place, a great place to relax and unwind. Only downside is the location which is about 20mins drive from more tourist related areas, although you can enjoy the local area with bars and restaurants and the beach.

I would not stay there again first we had 2 rooms 3 of us cut our legs a couple of times on the end of the bed they have a piece of metal around the leg of the bed as u go by it’s so shape u can’t help cutting your self even the cleaners also cut there legs on there too steep to go to the swimming pool there is so many steps where our room was u go down to the first floor and then u have to go down same more stairs to go to your room u have to carry your luggage down and up the stairs they didn’t have a lift direct to your floor and to go to the swimming pool from your room was the same problem .breakfast was ok nothing special l would not recommend this hotel to anyone

I had a very large room with an amazing sea view. The balcony was amazing. The shower was less than amazing. It’s needs replaced with a regular shower, not this contraption. Also it did not drain and the water was 4-5 inches deep after a shower. The fridge is very small and didn’t cool well.

I really recommend this hotel. one of the bests I have ever been

Very good hotel with exceptional staff. We stayed as a couple in a double sea view room with shared terrace and pool. Each room on the terrace is allocated two solid wood sun loungers with a fantastic view over the pool to the ocean. We only stayed B&B so can't really comment on the AI part. The surrounding area is very hilly with some steep inclines so not for the infirm or those with mobility issues. The hotel does provide a large golf buggy which runs back and forth all day up until 22.00pm. Overall we really enjoyed our stay.

Very good hotel with exceptional staff.We stayed as a couple in a double sea view room with shared terrace and pool. Each room on the terrace is allocated two solid wood sun loungers with a fantastic view over the pool to the ocean.We only stayed B&B so cant really comment on the AI part.The surrounding area is very hilly with some steep inclines so not for the infirm or those with mobility issues. The hotel does provide a large golf buggy which runs back and forth all day up until 22.00pm.Overall we really enjoyed our stay.

We were bed and breakfast so to us it seemed everyone was herded into breakfast, lunch and dinner. Large hotel, not a particularly nice resort either.

All staff very friendly and helpful. The food was really nice. Bedding and curtains need replacing. Very bad smell from bathroom we stayed in room 4204 but even though some of the faults we had a lovely stay !!

We really enjoyed our stay with you. In fact we enjoyed it so much that we will be booking two weeks with you next September.

Overall would not return, dirty looking place for the money!!! Good breakfast but rooms are outdated and old

Wouldn't be going back here, not worth the stay. Rooms are not clean and food was mediocre, location is ok but hotel is up on a hill which you have to climb up everyday or wait for the shuttle bus to take you every time. Entertainment was good but the facilities were not and going half board shouldn't be an option if people are going to be treated that horribly.