This property is in need of a substantial remodel.

ok

We had a two bedroom two bath suite for the 6 of us. We had plenty of room. They have a “social” hour from 5:30-7 pm Monday, Tuesday and Wednesday. They serve beer, wine and fountain drinks. We were there on a Tuesday. They served pulled pork, Mac n cheese and steamed broccoli which was pretty good. They are pet friendly.

Easy parking

Beautiful view.

It was a good day. The service was amazing. Had friendly employees that took care of our need. The breakfast was pretty good had fruit waffles, sausage egg biscuits, and it had boiled eggs. Something that everyone can eat is a great thing. They got a good pool and everything.

Not very clean. Needs update

For the price was outdated and stale smelling. 1 elevator and hallways and elevator was hot. Things broken and knobs missing

The rooms were very clean and accommodating.The indoor pool was nice. The view was nice especially the lake view.They had a variety of food to choose from for breakfast. A nice hotel overall.

Great place in a great town!

The hotel is in an excellent location, the staff is very nice and helpful.

This place was beautiful the breakfast was wonderful and everything was better than we expected will definitely be staying again.

Check in was fast and easy. Room was clean. Breakfast was great. Lots of options. We were there 4 nights, only issue was that the trash was only taken out once, and we had to ask for the dirty towels to be removed(there were 7 of us so they pulled up quick).

Very nice and beautiful

THe staff was very friendly and helpful. THe breakfasts were wonderful as were the happy hour snacks! It does need a little maintenance in some of the rooms but overall a nice place.

Great customer service

There was a beautiful view of the lake.

It was a very nice facility. The rooms were clean & comfortable, the breakfast was good, & the kids enjoyed the pool. My only points of contention were they did not restock the towels at the pool, they did not have wipes in the fitness center & both treadmills were out of order.

They have great amenities. Light bulbs was burnt out in the 2 bedroom suite I had. Was hoping for a view of the lake I was only able to see the courtyard.

Hotel was nice but the mattress was in poor condition. I reported it to the front desk.

Came in during check in time and the woman at the front desk would not follow through with my reservation even though it was already prepaid for. She said because I have a local address that she could not let me stay. I brought my two sisters and two babies for a fun Memorial Day weekend trip in my hometown and they left us high and dry. We were stuck having to find a hotel towns away and I haven’t gotten my money back. Just about ruined the whole weekend. I was never notified beforehand of this policy that they would not allow locals to book.

The rooms were very clean and comfortable. The check-in process took a long time. Front desk staff was very helpful and friendly. The pool area was very dirty-cobwebs and dirt everywhere. It looked like the pool hadn’t been cleaned in a long time. Breakfast was ok. No one was cleaning the tables when people left. The tables were visibly dirty. I stayed here last summer and it’s gone downhill since then.

Had they're not been an issue with the suite I reserved & paid for, this would have been a 5-star stay. The AC was leaking, the carpet was wet, and the entire suite smelled moldy. I had a 2 bedroom, 2 bath suite & very much needed for the large amount of people in my group. We moved rooms, but only thing available was a 1 bedroom/1 bath. My group required specific sleeping arrangements and the room change caused major issues with such to the point I almost had to cancel the trip. No refund was offered or given for the lesser room downgrade!

This hotel is quite literally nestled in the mountains...loved that.

Everyone was really sweet. The room was really nice.

When we arrived the roof was being replaced and we were not notified that we would be staying in a construction zone. I have pictures that confirm how horrible the conditions were.

Good view.

I really wanted to like this place after searching for months for my vacation. Horrible experience. Bottomed out the car coming in the lot late at night. Called beforehand said we were arriving late. Nobody at the desk or front area. Once inside rude and wouldn’t show me the way to the bathroom after hours on the road. Once we finally got in the room it was hot as all heck because the AC was broken. They gave me a box fan and said make it work. While we were waiting on maintenance the fire alarm went off so the 6 people who were up went to the lobby and waited for the all clear. If it was a real emergency a lot of people would have been hurt, fully capacitated hotel and 6 people heard the alarm? Our room was by the stairwell so that was a little more comforting. The next day I couldn’t take the heat. They moved us to a room with AC but smelled atrocious like burnt beef (probably the room that caused the fire alarm to go off). It smelled so bad I put on a hot bath for aromatherapy purposes only and put oils to make the room smell better. Nothing worked. Even my dog gave me a look of lets go home. I’m never staying at another Staybridge.

Fire alarm goes off both nights. Had to evacuate and it was false alarm.

Both room phones were unplugged, and the cords were hidden in a pile of other cords. Once we got that fixed, the office person said he did a work order for a light bulb that was out, but we never got that fixed during our 4 day stay. Not a major problem though. Otherwise, it was fairly quiet. Bed was comfortable, but pillows need support. Loved the indoor pool, and breakfast was great!

The staff was amazing and accommodating!!!! The manager was friendly and I enjoyed it!

Bathroom smelled like mildew. The entrance door was off centered so it had to be slammed shut each time. Smelled marijuana smoke pretty regularly. Breakfast was ok. Staff friendly. Overall ok, not great.