Good hotel but stayed at same hotel in another city far better better breakfast and there was no bar considering no bars in that area only good thing that €6 for inside parking and no tea or coffee in room

Hotel is in a good condition. Very friendly staff, helped with some great food recommendations. A bit far from the centre, but walkable if you enjoy walking - or otherwise the bus options are decent. Was able to find free street parking very close to the hotel. Very good value for money overall.

Eve thing was good, also the breakfast was very good. I will only recement to have a different type of eggs to eat. Thank you.

Very nice people and room design

Fantastic hotel. Super friendly staff. Spotless clean. Great location. Would highly recommend

Nice utilitarian hotel in Vitoria. The staff were very helpful and the room was clean and had everything I needed.

Perfect for what we needed. Great staff, pet friendly, very comfortable beds. AC worked well. The suites could use more stocked utensils, although the placard invites you to ask for needs, which we did. But more than only the VERY minimal basics, why not 2 wine glasses, more than only 2 pans to cook with? It would be helpful, as would an actual mini frig in addition to a minibar. In all, a pleasant stay and would definitely stay again.

Sercotel is a nice property in a good location and was great for what we needed. The only complaint I have is upon checkin they refused to reimburse us one night’s lodging when our plans changed. They said that because we went through a third party they were unable to do anything about it

Outdated hotel, carpets dirt, ice cold bathroom, no means of heating, restaurant non existing , only snacks, 2 out of 4 not available

We were charged 20 EUR for our pet (the highest price we ever paid), and not even a pet cushion or a toy in the room. On top, pet was not allowed in the restaurant : we had dinner delivery and had to have breakfast in turns, There is this common say that pets are not allowed in restaurants in Spain, but we were told by a Spanish lawer that is not what Spanish law says. Pets should not be in spaces were meals are processed or prepared; restaurants are only places were meals are delivered and eaten. When will Spain become a pets friendly destination ?

Super

Hotel descuidado y bastante “sucio “. A nuestro pedido de vasos limpios… nos dijeron bajar a recepción a recoger otros vasos. Increíble!!! Sercotel:….a ponerse las pilas!

Excellent location ! Hotel was lovely and a minor problem quickly resolved. Very clean.

Large rooms Close to public transport

Overall a good place to stay. It is about a half mile from downtown and has free parking. It is clean and staff are helpful.

We had a good stay. Something must have happened in the cleaning because the drawer of knives were full of water. They were friendly and helped us to print out needed papers. Our dog liked the room but outside is very little dog friendly trees available :)

very convinient,clear,ample parking place,big of size

Very nice hotel conveniently located, 20 minute walk to old town

Service and staff were terrific. They went out of their way to make you feel like your welcome.

Great Suite and comfortable To have a sofa would be lovelier then just a chair I guess. Kitchen OK but no kettle front desk lady was very nice and sended in one for me. Nice mall just beside making it very convenient.

The hotel had a great breakfast, was very clean, helpful staff, very good location, Huge mall very close, easy to access, hotel parking, overall very happy

Nice hotel in a good location, next to a big shopping center, breakfast needs to be improved a bit.

Lovely room, comfortable very clean. WiFi connection poor

Rooms smelled on cigarettes, and light bulbs were falling out if the ceilings. Location far from city center on the parking lot of a shopping center. Checked out half an hour after arrival and changed to the NH hotel in the center.

The front desk staff were helpful and welcoming. The hotel was clean and comfortable. Unfortunately, they only had one bike we could rent. To get to Old Town or a park, we had to walk at least fifteen minutes to get there. This made it hard on a one night stay to see all the things we wanted to see.

Large room, comfortable bed with pillow options, large clean bathroom with great shower pressure and full length mirror.

Realy good service and helpful staff. Spacious rooms. Clean and well maintained. Furniture, fittings and decor is practical but a little bare. Situated in a commercial district, near a large shopping complex. 20 minute walk to the town centre through the less attractive side of Vitoria-Gasteiz.

Good access to the highway and many destinations. It wasn't difficult to locate with Google Maps. Free off-street parking. Contemporary style, comfortable, clean and a helpful, friendly staff.

Good access to the highway and many destinations. It wasnt difficult to locate with Google Maps. Free off-street parking. Contemporary style, comfortable, clean and a helpful, friendly staff.

Tidy hotel pleasant staff

The reception staff was very kind and they gave us a lot of information about how to enjoy our stay in the Basque Country. The room is perfect for a family holidays.

We were going to ARF. The hotel was a bit of a walk to the old city and stadium but taxis are reasonable. Boulevard shopping centre next door was a bonus - supermarket and great cafe Charlottes. Hotel itself was clean and spacious. Water available in the lobby, bar reasonably priced - coffee, fresh orange juice and beers. Didn't eat in the hotel but the food looked good. Lovely room, great AC and shower. Bed comfy, sheets and pillows crisp and clean cotton. Junior suite has kitchen facilities so you can eat in if you want. Felt like a safe area and was quiet at night. Reasonable and direct walk to bus station. Would recommend if you don't mind being on the edge of the old town. Good value for quality and price.