Loved being in the cabin. It was very quiet and the scenery was beautiful. However, the only thing was, while taking a shower,the water went from hot to cold in the middle.

We had a great time to stay at Balsam mountain cabin. It's a nice view cabin and fully stocked with everything we need.

The location of Engadine was lovely, views of the mountains and a convenient 20-min drive into Asheville. The cabin itself was cute and dog-friendly. However the management of this place was atrocious. There is no one there, no front desk, no housekeeping, nothing. Had to call three times (including a fourth call to Hotels.com customer service) for them to even send me check-in information. We waited over an hour after arriving to receive it. Had to call back several times after being told they sent the info. Do not choose "pay at the property" because no one is there to pay, and they won't send you your check-in information until you pay, which the lady on the phone did not inform me about until two calls later. Just hire someone to sit at a front desk when you know someone is checking in, it's not that hard. Beware although the view is lovely, you can easily hear highway traffic all night. If you can, I would recommend picking another place.

When we arrived at the property, there was nobody there at all, so we decided to wait until someone showed up. Still, nobody came, so I tried calling the owner three times, but they didn't pick up. I never received a call back either. If anything were to happen in the cottage or to us, there would be no way to reach anyone. Also, the cottage looked like nobody had been inside for a few months, and there was also a lot of noise from the highway. Eventually, we saw other people going into a cottage, so we approached them and asked how to get into the cottage. It turned out to be a woman who happened to work there, and she said we were lucky to have run into her because if we hadn't, we wouldn't have been able to access the cottage at all. Apparently, you need a code to get into the cottage, which we hadn't been given. The woman eventually called some sort of virtual assistance to get the code. She didn't even apologize to us for not receiving the code. It was very impersonal and unfriendly, giving the impression of simply making easy money and not making any effort for the guests. Therefore, we decided not to stay in the cottage and booked a hotel in another location instead.

From the pictures on the website I thought you were secluded but you are not. You can hear the highway. Also did not feel safe that a motorcyclist came up riding through the property. The rug had dog hair all over it and blanket, sheet, and towels were not cleaned very good, some marks on them. Dishes were not cleaned well. Hair in the drain of the shower and dirt in the jet tub. Also on their website they said wood would be provided, you would have to call for it. I called and the lady told me to go buy it at Dollar General. I was very disappointed that they charged me twice when I paid on Expedia. Never again going through Expedia. Expedia charged more and poor communication with the property. The property also is out of state their management so be aware of that also.

It's a nice little cabin. There's some wear-and-tear that could be dealt with, and it basically overlooks a highway.

Felt very safe, super clean. Amazing view, comfortable. Definitely will visit again soon

We stayed in the Smokey Mountain cabin and it was excellent. Very clean and had everything we needed. Beautiful view of the mountains and the stars at night were amazing. Dogs loved it as well! Would definitely recommend.