No hot water available during all stay — impossible get a shower during winter time and zero chance to enjoy jacuzzi in the balcony; even worse when lay at night reception desk informed they were aware about such issue but nothing was informed during check in! And in following day no repair up to check out. To get worse… run flat tire from My Mercedes damaged by maintainance wastage parts resulting in losing almost 2 hours in middle of road to get new tire and assemble it in car’s wheel getting super late to Ilhabela (left hotel 12pm and arrived in Ilhabela 7:30pm! Only 34km but a sequence of issue without hot water, no shower and losing R$1,200 to get new tire damaged by garbage not properly storaged in hotels parking lot

The highlights of my experience at the resort were the friendly and kind staff/team service, delicious food, the amazing massage therapy session and off course being close to nature. Thank you everyone for your love and attention during my stay. We will meet again soon!

This property is a good, hilltop romantic get away. The rooms are nice. We had one with the ocean view and it was relaxing. The issues with the room was it smelled weird like slightly of pee. The shower took a long time to get hot. It’s not very eco friendly to let the water run. One of the jets in our tub didn’t work and the drain leaked so it didn’t hold the water long. There cold water handle on the water filter jar was broken. The bed was comfy and the the mosquito netting was nice. If you have mobility problems this not the place for you. It’s on a hill and quite a climb up and down from the rooms up to the restaurant. Make sure you don’t have a schedule because it will take a very long time to get food. We had a group and it was always a 45 mins on food orders. The food however is good. The girls at the restaurant are young and need more training. We were constantly asking them to come back and take our orders. I caught one making fun of me one night for being happy with my dessert. Unfortunately for her I understand a bit more spoken Portuguese than she thought I did. Bring your Google translate app. Almost no one speaks English. The one person who did was lazy. Rather than address our English speaking table in English she would just talk to our one Portuguese speaker and make her translate for us. There is no transportation to any beach so you have to walk a way on the busy highway. The big beach had bugs & beach service. The little beach is best. Massage was good.

Very nice view

O ponto forte é a localização, com uma vista bonita. A pousada é OK, muito longe de um serviço superior como difunde ser. O quarto tem cheiro forte de mofo. O serviço é regular e bastante heterogêneo. A recepção é sofrível, mas as equipes do restaurante e da limpeza são muito educadas e muito esforçadas. Falta uma supervisão junto deles pra dar ritmo e resolver questões de exigência maior. Serviço de praia não oferece toalhas no local (você tem que pegar na recepção do hotel), e o horário é bem reduzido - só até 17h, e não tem como deixar o carro no estacionamento após esse horário). A reserva silver do hoteis.com oferece uma garrafa de espumante como cortesia. Solicitei na recepção, mas fui informado que o hotel desconhece essa política. Não voltaria e não recomendo do ponto de vista custo/benefício.

I loved this property. My girlfriend and I had a great time. The beach was amazing! We loved the food and everyone was super friendly. The pool and spa were amazing. We got a great massage and met interesting people. 100% we would go again!!

The Hotel was great, but since we didn’t have a car to walk to the beach wasn’t safe and there wasn’t a hotel driver to take us to local beaches, but overall was good, place very comfortable and very clean, sadly we was in a room right next a construction area so we couldn’t rest on the day we got sick. We were on a 4 days honey moon and got a virus and both of us got very sick for an entire day and had to be stuck in bed. But the room service and one of the works did an outstanding job checking on us his name was Cristiano did a very nice job checking on us thank you for the hospitality. Too bad we couldn’t reach to the beach. We will try to be back soon, Though thank you

Very nice room, very good beaches within walking distance. Good service at the beach. Long distance to central Sao Paolo but worth it.