My keyboard didn't work most of the time had to get it activated multiple times and I never have it by my phone. The hallway fire door got jammed. Could not open either way major sadly Hazzard. The hotel smelt like cigerates and the pool water was gross the hot tub was dirty and not hot. Breakfast hash browns tasted stale and a day old. Didn't receive ebkuch breakfast coupons had to go back each day to get more. Checking in took way too long. There was a major line up and the check in ladies wasted alot of time joking around with each other and chatting instead of getting thru the line quickly. The one who checked me in couldn't get my name right once and told me I booked with a master card. I don't own a MasterCard so that was not correct.

We got booked in a smoking room by mistake, didn’t know those even existed anymore. Pool was freezing cold, our kids were shivering and didn’t even bother with the water slides. Had to walk a long way to even get to our room. Parking lot was not maintained and was very icy and slippery. For a hotel that big, that was fairly booked up, the area with the complimentary breakfast was small and couldn’t keep up with the demand so we opted to go to Tim Hortons instead. The room was outdated and the carpet was dirty and stained. The bathtub had chips out of the porcelain.

1 person working reception and area full. 20+ people in front of us in line. So slow! Cheerful staff trying to make light of the wait. Requests to be close to friends ignored and was told we are full, you get what you get. Talk of bedbugs and a hockey team being moved because of this is not a great first impression.

Rooms were visibly dirty, smelt awful!! Breakfast was minimal and sat there all morning!

It was ok nothing really to complain about.

Middle of the road kind.

The staff and front desk were great,however there are som e issues that could be addressed.On the first day we found the shower head to be damaged and not working properly. Maintenance could not fix it at the time so we were moved to another room which was ok but I question the cleaning staffs ability as there was a bottle of cleaning solution left on the toilet seat as well as a used bar of soap and shampoo in the tub from other tenant. That night the adjoining room was very noisy.My wife asked them politely to keep it quiet to which they complied for a bit.At around1:30 am we were woken to the sound of someone yelling for his buddy to let him in the room plus banging on the door and cursing. Again we got in touch with the front desk and they assured us that they would be evicted.Soon after the commotion started again this time with verbal threats to my wife which included rape, physical violence and discriminatory remarks. This time the police got involved and removed the noise maker but left the other guy in the room.Again we were moved to another room the next morning where we finished our stay.I feel sorry for the staff that need to address these problems and again I don't hold them responsible but this sort of behaviour is totally unacceptable.It will definitely be a factor as to whether we will ever stay at a Wyndham facility again.This company needs to do some re-evaluation on their methods and procedures quickly. A concerned traveller.

Walls are paper thin, could hear everything happening in neighboring room. Noisy neighbours kept us up all night. Floors in room were dirty. Mattress on bed was warped from overuse A/C unit was set to auto, needed ability to turn on for white noise.