I thought it was weird that we weren’t treated the same because we used Expedia and not then. I asked for extra blankets several times and they told me traditional room service wasn’t offered to me.

Not being able to check into the room until 4 was not good. Didn’t care for no room key, had to be a wrist band.

Family friendly. Hotel staff was excellent & helped to make sure ask details were taken care of before arrival so check in went smoothly. Wonderful amenities within the hotel.

N

The property was clean inside and out. Friendly staff and good food.

Pleased overall

We used to love big splash but we were not able to go during the pandemic as usual. We decide to spend new years this time at big splash and we were so disappointed. The room was not clean, the water park was so outdated and you could see the rust on every slide and steps of the water park. The breakfast was not as good, the quality was not good and some food was burnt. unfortunately we don’t think we will be coming back as we usually do every year previously to the pandemic.

Everything was very outdated and not very clean

When arriving to my room, there was still the dirty linens on there from the previous guest. they had been taken off the pillows, however they were still on the bed. Moving the blankets back you can tell they were not changed after someoone else had already slept in this bed due to the short solid black hairs that was mixed in the covers. There were not fitted sheets the beds, I have to sleep on the sheet. The bathroom floor hasn't been mopped for a while.

We had a lovely time. The rooms are showing a little wear and tear, as are the water features. However, we plan on returning in the summer and are excited to see if any updates have been implemented.

If you book 3rd party you still have to buy the waterpark pass! Sucked spending $100 for an hour

I thought the rooms would be nicer. Kind of small…not even a couch to sit on. There was a chair but with it being a kid friendly place you automatically know there are going to be 2 people in each room. Everything seemed plain…only light in bedroom was 2 lamps between the bed. They are not updated with technology charging. Not one phone charger plugin in the room. My biggest issue is with EXPEDIA I rented a room at a water park facility and when I arrive I’m told the water park was not included in the price. Why wouldn’t it be one price for all, just like the hotel. Instead I had to pay $25 a person per day over my hotel cost. I had originally thought I’d let them swim before we left on the last day but after forking out an extra $200 just to go to the water park for 2 days. So I think Expedia should include the swim park in with the cost of the hotel. I would be ok if the cost was a little more for this reason.

Very good service!

It is a nice family hotel

Everything fine except TV channels suck

Place is good for toddlers to young kids. Lots of activities.

Everything was great except the morning breakfast. It could have been better.

They charged me to time and they didn’t get my referral back

We had a wonderful experience. The staff is really the reason. Overall, rooms are decent but nothing special. Every employee that we encountered went above and beyond. The friendliness, accommodating and genuine service was amazing. The only negative we found was the breakfast. Just plan on going out or packing your own. It was terrible.

Although listed quiet hours 10 pm -8 am, parents let their children run wild at this hotel at all hours of the night. Beds uncomfortable, everything dirty. Hotel and restaurant staff were friendly though!

They texted me that morning and asked if I had any questions or concerns about the stay I’ve never experienced that before. I thought it was a great idea great customer service!

It's a nice place to go and my kids really like it when I ask them where they want to go they stay there and it's not that it's only 3 hour drive from our place so I like that too.

Arrived early; nice girl at front desk checked us in; room was clean but dated; property on older side with average dining options. Lots of young children and Granddaughter loved splash park facility.

Friendly staff, cold AC, comfy beds

Great location to venture out into the Indiana frontier

Water park and hotel are all in one

It was fun but I felt it was hyped up to be more exiting than it was

The hotel was fine. The bed hurt my back no matter how many positions I tried. Kids constantly running thru the halls made it so there was no peace and quiet for a second. Very loud but thats what will happen at a hotel catered to kids.

No ice machines or ice bucket in room. No coffee maker, cups or tissues in room. Mattresses were worn and dented. No early check-in, so waited in line with 30+ people to check-in with no social distancing possible.

Very nice hotel. Close to ski resort. Indoor water park was fun. On site bar and restaurant were nice. Large hot tub too. Very friendly staff.

Not so good. The heater in water park was broke & most of the water park had really cold water.. The

Due to covid nothing was open at hotel. It was nice and quiet. We just wanted a room to relax a couple days and tv was good enough. We mostly came to gamble at casino.