The receptionist was super friendly. The lobby was bright and clean. Our room was exactly as advertised. This is a great hotel for families.

Rooms nice and large. Property clean and concierge very knowledgeable. Bar tender needs customer service training. Front desk did not know the check in/out process for an Expedia customer. Not sure that I will return. I think for the price and service I can find a better property in the future.

Centrally located in downtown historical area for easy access for sight seeing and touring. Staff were very friendly and helpful.

We arrived at the hotel in the afternoon, a bit earlier than the standard check-in time of 4:00 PM. Upon arrival, I was informed that our room was ready. However, I was told that if we wanted to check in early, we would need to pay an extra $25. This felt like an unnecessary money grab, as every other hotel I have stayed at has always allowed early check-in if the room was available. I found this policy to be quite disappointing and not very customer-friendly.

We were greeted nicely upon arrival & checked in quickly. Upon entering our room, I noticed sizeable stains on the carpet & a dirty looking couch. There were several cracked floor tiles in the bathroom as well as loose tiles shifting under our feet near the tub. That night, we also discovered a non-working lamp. The next morning, I reported the issues & asked for a working lamp. Upon returning that night, we found the lamp had not been replaced. The next morning, I again reported the lamp & asked for another. When we returned that evening, the lamp had been removed but no replacement was left in its place. The next morning (Sunday) I again asked about a lamp as the rooms are dimly lit to begin with, to be told that it wouldn't happen until Monday when the electrical crew was back in (to replace a lamp?!), And did I mention our toilet was backed up? When we returned that evening, thankfully the toilet was working, albeit only for a day until it backed up again! But I guess at the expense of not having our room cleaned (we did not have the do not disturb sign out,) Monday morning I finally got ahold of a nice man, Mark, who wanted to know who told me the electrical crew had to replace the lamp (found that as ridiculous as I did). He moved us to an upgraded room, which was appreciated! Was promised a call from the manager, which never happened. Questionable location - Surrounding buildings covered in graffiti. Will seriously question staying in a Hilton property again!

Great breakfast!!

Our check in was delayed almost 2 hours.

Very good ovetall

Great spot, close to the city market and river street.

We would stay here every day very nice

The place is clean ,staff are great and not too fare from the river.

We enjoyed our stay. Hotel was clean and staff friendly. Loved the extra perks like complimentary snacks in the room, a little welcome bag with bottled waters, complimentary happy hour. The pictures online are a good representation of thr hotel.The location is excellent for walking everywhere. Pet friendly, but a larger fee then most hotels. My only negative was I called to see if we could check in early, and it took me 2 calls and 40 minutes on hold for them to tell me I had to come to the front desk to ask as it was first come first serve at that location.

Very nice hotel, and close to everything. Staff is great!

For the cost of this hotel, to not have smart TVs is unacceptable. Hair dryer was not in my room. They did not restock some toiletries. It was lovely and had a good breakfast and was in walkable area.

This was my second time staying at this location. We were here for our 17th wedding anniversary which occurred on June 16. Our room was OK despite a few minor issues--the bedroom lamp/clock being quirky in how you turn them on and the bedroom door not being able to be closed. The service, though, was absolutely ruined by an extremely rude dining attendant at breakfast on Sunday June 16, who we later found out to be named Lisa. She yelled at me and my son for simply not knowing how to order an omelet. It was a big public scene. It shook me up and ruined the whole trip. Couldnt really eat there anymore while I was there. We reported it. It took the manager 24 hours to respond. They should have had someone on duty that day to deal with it. We didn't get a chance to talk to Adrian until we checked out. The manager was accommodating, but we should have gotten both nights refunded. The breakfast component is the premier and main amenity for staying here. When that was ruined, the stay was ruined. None of this excuses the abuse behavior we experienced.

The rooms were rather outdated and a little grungy. The amenities were lacking. The staff is very friendly and helpful.

Staff is very professional, room is clean and quiet with extra space to feel comfortable

Very nice stay.

This was an affordable and beautiful hotel. Very close to the trolley depot

Amazing experience. Everyone was very nice and helpful.

Excellence in all categories. Met some new friends from different parts of the country. Highly recommend to all who plan to visit the area.

We had Great time with my family and the breakfast was outstanding!

It is a beautiful hotel and close to everything downtown

More personnel should be there for maintaining the breakfast buffett.

Facility is a bit dated in lobby. Inflating prices during SCAD (Savannah college of art and design) event is disgusting. For parents weekend felt as if I was taken advantage of.

Very limited tv. No option to stream. Slow internet. Breakfast was sub standard. Food was cold. Limited local dining. Limited wine selection.

A great hotel for parents w students living in the hive. It’s walkable to many restaurants and shopping.

Both the hotel and staff were very nice. We were a bit disappointed with the cleanliness. Our bathroom walls were sticky, there was an empty plastic bag left from a previous guest by the bed and the lamps in the room, as well as the plantation shutters in the common area were dusty. There was a gentleman playing live music in the bar area at night which was very nice.

The hotel is in a convenient location. The lobby and dining area are nice. The rooms are a bit dated and a couple receptacles did not work.

We had such an amazing time staying here this past week. The lobby was beautiful and the staff were so friendly and accommodating. The rooms were clean and spacious. The breakfast in the morning was wonderful. We will be back.

A lot of animals at the property.

Wonderful location, great service