The man who checked us in was wonderful. The room had a worn look to it and tge capets were stained.

love this hotel, only complaint is the beds are too hard.. our backs always hurt after one night in the beds, have to sleep on couch :( get new mattresses, will be perfect!!

Great bang for the buck. Nice breakfast, monday-wednesday drinks and pizza in the evenings. Room was nice. For what it cost.. great value.

Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.

This is a nice property.

We stayed for one night with our son and two small dogs as part of a visit to the Knoxville & Pigeon Forge area. Staff was very kind and friendly in the front desk and the morning breakfast! Room was nice and clean, very comfy stay, and a convenient location! We choose this hotel because we like to have a separate bedroom and the fee for 2 dogs was only $50. This would have covered an entire week of pet fee also! One thing I would have liked was bathroom access that didn't go through the bedroom so that our son didn't feel he was interrupting us when he needed it, but that was a very minor inconvenience for a one night stay.

Nice, clean & spacious room. No complaints!

Everything was great except it was to close to the freeway for where you can set outside and relax

Try to not get a room facing I40. Loud Traffic sounds are not conducive to good sleep.

Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.

Pictures are not completely accurate. Door was not the right fit which left a gap at the bottom. No towels for bathing! Sits right next to the interstate and is noisy.

Very old hotel room. The bathroom light had an electrical issue. It would turn off suddenly and wouldn’t go back on . My husband took a shower in the dark. Not the most friendly or helpful front desk staff . Breakfast was good .

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.

Clean. Great breakfast

liked the location and price. Great amenities.

The hotel is starting to look dated, we love the location but it needs some major TLC, our room kitchen did not have enough glasses and plates for two people

Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.

Property did not have an extra blanket or extra pillow did not have a place for us to throw trash out. Staff did not want to accommodate just said no we don’t have it and walked away.

the room was large and clean. the beds were comfortable

They said they could not find my reservation and they were full so they could not accommodate me. BUT! They still charged me over $350 for the room. How did they even have my credit card to do that if they didn't have my reservation? When I tried to get reimbursed... runaround. I'm still waiting for my money.

Upon first check in, the staff was friendly enough but we noticed the lock on our room door was broken. We were only staying for a night so decided that was alright I guess. Around 3 am, the fire alarm started beeping as if it had a low battery. We woke up and looked, and it seemed like the alarm system was built into the building (or we just couldn’t find it). No staff to be found around the hotel. Tried calling the front desk and no one answered. We packed up and left after an hour of hoping it would go away when it never did. Would NOT recommend.

Hotel was fine for an overnight stay. A fair amount of noise from the interstate. Room had a bit of a musty or smoky smell to it. Room was otherwise clean with nice amenities. Lobby was pleasant with a good breakfast setup.

The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room. They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them. Highway noise is audible on one side. Choose an odd numbered room. Would not choose Staybridge for my next trip.

Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.

The bathroom and our room needed updating. The sink faucet was broken and the bathtub needed a good overhaul as it appeared to be stained and dirty.

Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.

Excellent

Check in was super quick and easy! Hotel is pet friendly so we felt right a home.

Very nice hotel. Definitely would stay there again.

My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.

Unaccomodating staff. Poorly stocked breakfast was missing several items. Advertised breakfast was available until 10:30am. Was bare and not replenished at 9:45am. No one bothered to clean tables or floors during breakfast. Out of oatmeal, pastries, juice and biscuits. Was able to get eggs brought out after requested. Had to request hand towels and bath towels as just a few were in room for a 2 night stay.Had to wait as none were available.Paid double the rate as there was supposedly an event in town and rooms were scarce. Got half the value of their normal rate.Will not be back.