Breakfast was amazing

The service was lacking when we checked in. We even called to notify we were arriving late. What really upset me about this stay is that my friend and I got accused of stealing towels when we reported that no towels were in our rooms. The main check in staff member even went upstairs to our room to verify that we weren't making it up. In addition, we booked 4 rooms with double bed preference. Not one bed was a double bed. The water pressure was low but the rooms were modern and the bed was comfortable. The redeeming feature of this property was the excellent breakfast options and overall morning breakfast service. I wish that high caliber of service trickled to all other areas of the property.

Todo bien en general

Puntos muy favorables: la cama, la ropa de cama y las almohadas, muy cómodas, excelente calidad, un gran descanso.Desfavorable: el baño tenía un olor a caño terrible y la limpieza del lavado era deficiente.Extras: Hay una máquina de expreso en el cuarto. El desayuno incluido fue muy bueno. La vista, que era un plus de la habitación, en realidad no tiene nada interesante. Pudimos quedarnos con nuestra mascota (con una tarifa extra).

I appreciated the secured parking underground. Check in was easy and quick. The base of the beds are made of wood-like box and then the one mattress on it. When getting on or getting off the bed it makes a noises and this was very unpleasant. On our first night the pillows didn’t smell clean at all. But most importantly I never saw or heard about any extra steps on disinfecting anything, they only had gel in some areas.

Todo ok

super hotel accept dog!!!! clean, food was good and service too

I liked everything the food was exelent only the parking is too small

This a fairly new hotel and its decor is quite modern. The staff are very cordial and acomodating. From the outside it is hard to tell it is a hotel, it actually looks like it is an office building, and it is easy to miss the HK hotel name on the side. Defenitely good value. Breakfast is included and is very good. I did get WiFi during my entire stay in this hotel, the last couple of days it slowed down a bit, but overall is fine.

Very good experience at this hotel. Small, cozy & clean, rooms are big & comfortable, staff is attentive & helpful and breakfast is really good, just have to find a way to have more parking space. Definitely a nice place to stay in the city.

Good clean nice and new hotel it’s close to the la joya plaza

Overall good experience. Hotel room is neat.

The hotel is new, so it has some details they are still working on. Close to many good cafes and restaurants. One of the best things is the restaurant, the food is amazing and fresh. Overall great hotel in a great location

In general very good experience, because the hotel has a good staff and the room is nice and clean.