The pictures are stunning and the description is glowing on the website, but there were too many small things needing attention for us to be thrilled with our stay. The stove had multiple knobs broken and the burners would keep trying to reignite even when lit, the oven was not heating correctly and everything took WAY longer than usual, even accounting for high altitude. The upstairs toilets didn't always flush, there weren't dressers to put clothes for longer stays in all the bedrooms, and the entry way didn't have simple additions like rubber mats, which would have been greatly appreciated, as I assume most people renting in Winter Park would be skiing or snowboarding! One of our biggest pet peeves was the hot tub...one of our bigger reasons for booking here. The metal spiral staircase of death was covered in ice and even walking down in winter boots was a scary situation for any of us. We used it once and said to heck with it. One bedroom had a nice clawfoot tub but wasn't very deep and hot water went cold before it was filled all the way. TVs were a joke, as they were all too tiny and/or placed to far away to be able to actually see anything, should you want to ever actually watch something. For the positive, the home was clean and comfortable and the beds super cushy. Plenty of towels and such but skimpy on the toiletries. We almost never bring shower gel with us as that's the most basic toiletry to provide and we had to grab a huge bottle from the grocery store and just left it at the home. Fireplace was lovely. I'm sure someone will ask why we didn't call Winter Park Escapes during our stay and....we did. We first called to inquire about the coffee machine, as we were stopping for groceries and couldn't check in til 4pm. We were told it was a Keurig so we bought lots of boxes of them only to arrive and see a Nespresso and standard coffee pot. Waste of time and money - just say you don't know! Then we left a message on the toilets (I assume because it was after hours) and never heard back. Sometimes we have these kinds of issues with AirBnBs, but didn't expect a popular management company to have so many small things that were an issue. It's fine and we had a wonderful time with each other regardless, but definitely wouldn't rent with this company again.