Was ok but more like student accomodation than hotel. Mattress was thin and very uncomfortable.parking complicated

Booked two nights at the hotel. Arrived at reception only to be made to wait for 20minutes until the receptionist found the room booking. Was informed that the hotel was overbooked and they only had a room for one night. Then was told they cant process the hotels.com room and that i will have to pay seperately for the one night they had available. The receptionist charged a higher nightly rate then advertised on hotels.com. The hotel room itself looked like a student hall room. This is not a proper hotel, this is a universitiy's attempt to make money by converting a student hall into a hotel. The breakfast service stops at 9 am which is very strange and also the breakfast options were very limited.

Never even stayed there, tried to cancel or even change the travel date and they wouldn’t help. Terrible customer service and would never even think about staying here again.

I don't like to leave bad reviews as everyone is human and usually any problems can be rectified. However, I was really looking forwards to staying here, the photos of the facilties and the previous reviews are great. We were greeted by friendly staff on arrival who gave lots of helpful info. The room was a good size with all of the basic features expected (tea/coffee facilties, har dryer, tv, fridge). The bed was poor quality, with visible springs and a single, thin pillow for each of us. The curtains dd not close properly so had a very large amount of light coming into the room. The shower head was basically black with mould, the bottom of the shower curtain was also covered in pink mould. We were also only given 1 towel for a room that was booked for 2. Dirty marks were over many of the walls including 2 lots of wet tea stain marks (or at least thats what i hoped they were!). On multile occasions we tried to find someone to help us with these issues but no one was around. We ended up getting our own towel from the linen store! Breakfast was minimal and on the second morning, when staff were around, they cleared my husbands fresh coffee from a table where all of our belongings were and my cup of tea (which they left!) while we waited by the toaster for toast. Items were cleared away at 8.30am (we were told breakfast was until 9am) and when i asked for some milk for a second cup of tea at the counter the response poor and I had expain what it was for before being given any

Modern, clean hotel in the heart of Lufbra campus

Ideal location for my Granddaughters graduation

Abbs was amazing at breakfast. I understand security is good for the students, abd he let me go 9utside amd take a breather, did some relax listening. Thank you 😁 thank you Dean from Security for helping find my way

very clean accommodation set in the enormous university campus. Room was quite basic with very narrow, twin beds. The bathroom was also quite bare, with open shower (no cubicle, tray etc). The staff were fantastic and the food excellent but the overall feel is that of a high class dormitory. It is also difficult to find - the campus is vast and the signage poor.

The bed mattress was springy and not very supportive. The single pillow was thin and again unsupportive. There should have been two pillows on each bed. I now have neck and shoulder muscular pain after my one night stay.

Friendly, helpful staff. Room clean with everything you need. Very convenient for cricket centre.

Location within university is great, I stayed for 2 nights but they did not clean the room!

Stayed for one night prior to university interview. Perfect place to stay on campus. Parking space literally in front of hotel. Friendly gentleman on reception. Spacious twin room. Handy little shop 5 mins walk from hotel. Would definitely recommend. No complaints at all.

The staff are so helpful and enthusiastic

Very easy and convenient place to stay while visiting daughter at the university. Parking is convenient and the prices for a room are reasonable. This is my second stay.

Brilliant place to stay , staff super friendly, will stay again. Thank you !

The room was modern, clean and comfortable. Although we had breakfast included in the price this was not communicated to them by Hotels.com. I had to show the receptionist the email as proof. For an Elite Athlete Centre I would have expected healthier choices for breakfast. Also no marmalade was provided.

Amazing clean and comfortable

Easy to find, safe, great service, very clean, very long beds, great food, good atmosphere. Only suggestion I can make is including instructions towards main way out of campus.

new hotel friendly staff - very close to student union

Good breakfast!

Clean modern hotel, think more facilities should be available to all guests and not limited to elite athletes as all paying customers, receptionist on check/in was ok but not as friendly and welcoming as main chain hotels, this was my second stay and think rooms would benefit from drinking water, tissues and biscuits on tea tray as standard, but otherwise a clean, modern, comfortable hotel with great views of sports facilities at Loughborough university.

The place was easy to find and useThe staff were friendlier and more helpful than in most hotels I have visited in the last year (83 nights away!)

Very clean and modern with excellent service from all staff. The room was amazing with a huge comfortable bed so can’t fault my stay.

Excellent hotel, lovely team easy parking

A clean and Modern hotel which offered all we needed. Excellent food, facilities and polite staff.

we were on a university visit so ideally placed. Very clean, new and comfortable

It was quiet and relaxed. The meals served were of a great standard

Nice new building, clean and tidy, air con a bit too cold in common areas