Every visit to Disneyland and Disney world thru my life has been magical until this one. We rented a 3 room apartment. We called ahead of time asking if we could drop our luggage off early morning and head straight to park. No problem we were told. We arrived by car service to hotel and hotel wouldn't let car service or us into park because reception wasn't open until 11. Security yelled at us for 45 minutes and finally they allowed us into drop luggage in a security office. We take shuttle to Disney and can't get in for extra hour bc weren't provided magic band. Disney park helped giving us 3/5 bc they contacted someone and showed reservation was for 3. We called expedia and spent hour with them sorting that hotel messed up reservation but now fixed. So I call hotel to ask if luggage can be brought to room. Thus time I'm told there isn't any reservations for us. I get hung up on 3x. I call emergency number and reception continuously for hrs. I use whatsapp contact and get ahold of housekeeping who tries to help. She has reception call. Reception says all fixed now and security will have luggage and keys when we return after show. We take uber home and security again won't let us in. He makes uber leave us at gate. We argue hr. He finally gives us 3 passes and says we can get bags in morning. We need bags for selves and kids so argue longer. Finally at 130 we have a room. Hotel staff ruined our Disney Paris park day bc all day on phone dealing with problems

Good family vacation stay away

Worn down dirty property, in a very poor condition very dirty poorly cleaned. Pool wasn't particularly great with lots closed and to busy. Not disability friendly we arrived by taxi and had to walk 10 minutes down to the centre with luggage with no other option available. Our apartment was on the 1st floor and the lift on every block we went past was out of order. Seemingly long term as they all had the same tired signage stuck to the doors Lock on the door was broken and you could just push hard and it opens, the safety chain was ripped off the door frame. The shower was covered in gunge /old shower gel ( over the clothes dryer). The kitchen fridge was badly installed causing the whole unit to vibrate and buzz loudly. The toilet doesn't stop filling which is loud through the night. We were looking forward to our stay but it was disappointing my partner has a disability and struggles to walk long distances/ stairs. There should be better access on arrival/ departure for people with access needs. Our booking was room only, however upon arrival we were given disney cards they insisted that they were 2 day 2 park tickets that we had brought. We had to sign for these, so we changed our plan for the Last day to go back to disney (we stayed at disney earlier in our trip) after a taxi ride over it established that the tickets were not active and the information from villages de nature was incorrect leading us to having to pay for more tickets.

Fantastic plenty to do and enjoy

Impeccable super week-end super animations en famille

Booked this as a one day/night trip just to have a break from dlp. Unfortunately all children's activities on site were not open as not busy which was very unfortunate as we only had the pool and bowling.

a lot of fun for the whole family bit far from Paris, but an excellent connection to Disneyland

We arrived at 2:52 and were told that we could not enter because check in was 3pm... check out is at 10am so really rather early, we thought this would be due to how many rooms there are to clean. Until we arrived at our room and realised that no cleaning had taken place... at all. There was a sherbert lemon stuck to the middle of the wooden floor rather obviously even to the untrained eye. And a subtle tool box on the table where someone had left a frying pan mid way through replacing the handle for it. This was rather strange. What else is strange is that we had planned to spend the next day making the most of the facilities around the park.. unfortunately very few things are open before 3pm, meaning that when we got up at 10pm our activities were limited to, walking around the lake, or walking around the supermarket, I had imagined this place was going to be something similar to centre parcs, but it is seriously sub standard in comparison. We walked all the way across the ‘village’ to play crazy Golf and the kiosk was closed, we then walked to the next nearest kiosk and the man said he had the golf clubs, but no golf balls, to get Golf balls we needed to go back to the main reception. A 10 minute walk away... Congrats whoever came up with that idea... genius. We waited for the shuttle bus and when it finally did arrive the bus driver drove straight past us shouting ‘FULLLLL’... The concept of this place is great, the delivery, not so great, save your money, go to Mexico