The place lacks a lot of organization in everything, they also changed the food every day I was there, they only served eggs and leftovers from the previous day for breakfast. The food was horrible. The organization of the tours was horrible. I will return in 10 years when they are more organized. A lot of money for bad service.

Worst stay of my life. From start to finish, it was a horrible experience! Was charged an extra $200.00 upon arrival, that I will be disputing with my credit card. Bad customer service, bad internet, no towels, problems when I asked for ice. All the basic amenities that most hotels have, was non existent in this place. My room was a refurbished container that was rusty and old. I would not pay more than 50.00 a night, I was charged 200.00, unbelievable. I have traveled extensively and never give negative reviews, but future travelers should be aware of the terrible conditions of this hotel.

The worst place ever. Rooms old with dirt and rust everywhere. We had towels stained and had to change several times. Forget about housekeeping unless you want to wait hours. The customer service is terrible and they treat you with attitudes all the time. Get ready to fight for ice to take to the room. Also check your bank account because they will charge you twice. The only upside is the spectacular views. Forget about internet they suggest you sit on a cactus to get signal.

If you don’t have transportation to airport is not a good place to stay, staff was not helpful

Run down, terrible food and poor service. The icing on the cake was coming back to the room after breakfast to find conteactoes in the room without warning. We left 1 night into a 4 night stay

On vacation staff was the best very helpful and very professional all ways with a smile

The check-in was not the most straight forward. They couldn't find my reservation, I booked this hotel a month and a half in advance. Luckily I had the confirmation from Expedia printed out with me. Even so the guy at the reception was asking if that was the only documentation for the reservation. The food included in the buffet is not something I would recommend, junk. Nothing but carbs and greasy. There's a restaurant called VIP located inside the resort that you can order from the menu. The restaurant is open for VIP from 6:00AM - 3:00PM. For non-members from 3:00PM - 9:00PM. Even paying out of pocket they won't let you in unless you're a VIP. FYI to be a VIP you have to buy a time share, something that I wouldn't do. The location of the resort is in remote area away from the city, no cellular service and taxi cabs are scarce. Once inside the resort you're stuck. Internet service is limited to the reception area only. So if your room is all the way in the back you have to go to the lobby for internet access. Water goes out at night. They lose electricity during the day which is bad because is so hot and humid that you really need the air conditioning. One of the nights maintenance workers were working hammering at 2:00AM in the morning. Who does that? If you think you're going to have a relaxing time at this place think again. Glad we only stayed at this resort for 3 days, but felt like a year.

PRO's: The hotel is located in a great spot. The available tours are excellent and the horse back riding on the shore was very romantic. The food buffet was OK. There is a Minimart on-site for your needs. The pool is nice with a great view. CON's: The septic systems are not in optimal status. The hotel strictly demands that check-in be at 3:00pm when other hotels if the room is ready they will help you out with an early check-in. Even with the hard check-in time some rooms are not ready at 3:00pm. That caused a giant funnel of people checking-in at 3:00pm with 3 buses of people plus others that arrived earlier. I checked in on a Monday, I do not know if that is a high-volume day.