I stayed here in August. I came down for my family reunion. This is my 2nd time staying here. It was an enjoyable experience!! I love the heated pools, beach right behind the resort, I would stay again!!! Service was awesome 😎

We had a fabulous stay in a 2 bedroom room. We overlooked the sports court and playground, and could see the lake in the distance. There were many things to love about this property from the warm pool in the chilly fall, the spacious accommodations, and the serenity of the lake! We will definitely be back.

Super nice place with lots of activities for a family plus convenient to parks!

Goods: proximity to everything, the huge bathtub, comfortable room with everything you need, dark room for sleeping, comfortable bed and pillows, easy parking Bads: working on all kinds of things at the resort, lawnmower and blowing at 9/10am, walls are paper thin you can hear babies crying, your neighbors fighting, every single person that walks by in the hall, anytime anyone does anything above you, and the very loud Housecleaners while they talk loudly and clean… if you’re a light sleeper or want to sleep in or have a quiet day to relax this is not the place for you.

Well located for a 4 day tournament at the Caribe Royal at a much better price. But this place is not quite up to normal Hilton standards. Got kicked out of our room a few times, TV in the living room didn't work and was not even looked at after being reported twice, had to go find my own new towels, etc... Nice area, clean room, but not quite a Hilton...

We have never stayed here before. Usually stay elsewhere but unable to check in to other place until the next day. Not even sure if we will go back once other place. We had a great time here- clean and many great accommodations.

The stove did not work, there were ants everywhere in the common area and throughout the kitchen.

Lift was out of action for entire stay so travelling from UK had to lug our cases up to 3rd floor and down when leaving. Staff said it would be fixed by second day on day 1...this continued throughout stay. Rooms are not serviced as this is a home from home stay...only if your home has no toilet roll or shower gel... apparently the shower gel has been delayed by...enter random excuse here...we had to request toilet rolls throughout stay. There is no restaurant or proper bar to sit in...this was ok for us as we had car but this will not work if you have no transport. Everything was tired and toilet dirty...but after unpacking into musty wardrobe...only positive is you have a kitchenette (although oven door hardly shuts and the microwave has been touched up with white paint) in general not a place worth staying...add in water was off for most of the day third day of stay and they started to change locks...told we could get in without updating cards but they forgot to leave door unlocked one side of our floor so yes another three flights to get in. No apologies from front desk in fact the guy was arsey and said it's all new we don't know how it'll work...just poor, tired and generally a crap place...we're seasoned travellers so amount of time in room is limited but this was not somewhere I'd ever go or recommend. Will try to add photos as currently won't let me.