The stuff were horrible. Worst customer service. I had to speak to the manager who was very nice. Everyone aside from her and one of the bartenders were absolutely terrible. Don’t recommend and would never come back.

This hotel was the best decision we made for this vacation! For anyone renting a car - It had plenty of parking (real parking) in an underground parking garage for our vehicle. The property was gorgeous. Beautiful pool, private beach, and all with the view of Mount Vesuvius in the background. The restaurant on site was also incredible. Beautiful view of the volcano and had the best food from all of the Italian places we went during the trip. The staff were also very friendly and helpful and the breakfast included in the morning was great. I would highly recommend this hotel to anyone visiting this area!

Beautiful

Super

I cannot say enough good things about this hotel. Me and my partner stayed here for 3 nights and would absolutely stay here again. Our room was amazing, well kept, with great air conditioning and a decently comfortable bed. The views from this hotel are unreal, and there is a private beach on the property where you can swim. The bar was amazing, as well the complimentary breakfast buffet every morning and the hotel restaurant for dinner. The staff is very friendly and the parking garage is so convenient.

Clean room and friendly staff. Nice restaurant on site. Buffet breakfast had a good variety of food options. Beach area is a decent size and large pool area. (towels provided) Shuttle for 6 Euros pp to Vico Equense Station for easy transport to Sorrento. (would suggest adding a shuttle time at 7:00am for guests who are trying to connect for earlier tours in the morning.) Overall we enjoyed our stay and would come back again!

The resort itself was clean and well kept. The food and drink access was very limited, room service was limited to two hours in the evening when the restaurant was open for dinner, and there was very limited transportation to leave the resort, and the closest town to stores was two miles away. I would feel more positively about my experience if there were was more accessible shuttle/taxi service, and more food options through the day. At the least, a warning that the food options were limited as we arrived starving after a long travel day and it was hours till the restaurant was open, and hours till the shuttle was available to take us to town for other dining options. The bar did offer snacks, however, they were still limited options and the lack of room service was disappointing. I wouldn’t go back.

Property is okay

Beautiful location, excellent service, convenient and safe

Gorgeous setting for a hotel. The LM bus takes you from Castellammare town to hotel or approx €15 in a taxi. Don’t try to walk it. Lovely pool with magnificent views. Nice private beach with Vesuvius as a view. The hotel offers tours etc to neighbouring locations or just relax in the great surroundings.

I was absolutely stunned by this property with our view of Mount Vesuvius from the room and the world class dining in the restaurant. We arrived by train without a car and had to ask the station attendant to call a taxi to get there, so I recommend arranging transport ahead of time if you don’t have a car. Once there, they have a shuttle to a nearby station which will get you to the historical sites.

AC DIDNT WORK WIFI DIDNT WORK HORRIBLE CUSTOMER SERVICE BUNCH OF LIARS

Very good hotel.

So nice!! Beautiful place, great food, perfect view of the volcano. The sunset was breathtaking. The room was so clean and fancy! The hotel was beautiful great staff and pool and cute lil beach.

Such a great and relaxing stay. Not very commercialized at all. No one is around asking you to buy anything. Laura at reception was so helpful.

This is a beautiful hotel and location! Very clean and comfortable. Would recommend they open a small store for snacks and drinks, etc. The restaurant is only open for breakfast and dinner. They do have a very reasonably priced shuttle for areas near by. Some staff should learn to communicate better to improve customer service. Recommend checking prices if using the laundry service, it’s very expensive. Mario the pool manager/ lifeguard has exceptional customer service and was a highlight of our stay!! Thank you so much Mario!!

An amazing view and wonderfully kept hotel. Wish I stayed longer so I could have enjoyed that wonderful private beach and pool more x

Lovely quiet hotel on the beach with lovely staff and food

This hotel was fantastic. I booked with the intention of proposing to my girlfriend and I'd book this hotel again. The staff were extremely friendly and kind, they all spoke excellent English which isn't a requirement or expectation from me when traveling (after all, I am a guest in their country) but is very appreciative! We were a little restricted due to our vegetarian diet choice, but we always assume this will be the case anywhere. The restaurant in the hotel itself is fantastic! The staff there were amazing and there was one waiter in particular who made us feel very cared for. The beach, the bar and the swimming pool are all fantastic. We didn't make use of the spa as it doesn't interest us personally and the price was high enough that we didn't think "Eh let's give it a shot, why not.". The sea view room we stayed in was well furnished, clean and the view of Vesuvius was gorgeous. My only criticisms of the hotel are that it's location isn't fantastic (there's not much they can do about it - they offer shuttles from Vico Equense train station for €3 pp) and I wish there were more shaded common areas to sit. Most of the sitting areas serve a specific function such as the bar. There are benches but they're not in a shaded area and it gets very hot. Also if the hotel considered opening a little shop to buy drinks, snacks, etc, this would be much more appreciated as the vending machines leave much to be desired between meals.

Wonderful

Although the property itself was lovely, it is really inconveniently located. If you want to go to Sorrento, Positano, Capri, Amalfi…. or indeed any other town, you must take a shuttle bus and then also a train!! The shuttle bus offered by the hotel only runs in the morning and late afternoon…. so you must leave by noon and cannot return later than six or so. In this way you cannot stay in Sorrento for dinner unless you take a cab back from the train station which is a costly 25 euro for a very short taxi ride. You also have to call the hotel to send a taxi there as they are not typically at that station snd one night the hotel didn’t answer so we almost got stuck at the train station but luckily met a lively local who agreed to drive us to the hotel for 20 euro. There is also only one restaurant at the property with a very limited menu. Having eaten there our first night there was no way we would consider doing so again except for breakfast. The room itself was lovely and we had a lovely balcony with a great water view but overall I would not suggest staying here as it is too isolated…. I even think it would be difficult if you had a car!

Room was as advertised. Great views. One bottle of water upon arrival then was not stocked again. Maid service: room not thoroughly cleaned as I dropped a chip beside my bed which stayed there the entire week, coffee spoon appeared to be wiped but not cleaned or exchanged. Complimentary breakfast was nice however restaurant overpriced. $8 for a glass of wine in Italy? I bought a bottle at grocery store for $6. Hotel is very secluded and shuttle service stopped at 6:10pm so taxi.

Very very good

Lovely staff and such a peaceful setting away from city life but convenient to sites

Lovely friendly helpful staff with amazing views - thank you

P

Very far from every thing and the breakfast wasn’t very good.

the staff were all stunningly friendly and efficient, reception, housekeeping, bar and reception.

Very friendly staff, excellent facilities and amenities

The hotel is in a wonderful location with great views of the sea and Mt Vesuvius. It’s a bit out of the way. Parking is super with a large garage. There’s a shuttle bus to the train station that you need to make a reservation and pay extra, but its worth the money to save parking into Pompeii, Naples or Sorento. The rooms are spacious and clean but definitely need updating. The furniture is older which is okay but the head cushions on the bed need to replaced as they were scratched up and well used. The beds were newer and comfortable. The staff was friendlyThe restaurant on the premise was very good as well as breakfast.

Nice hotel with private beach and parking.

Beautiful views